Federal Staffing Resources

Role Description The Puget Sound Military Appointing Center is a centralized services center that serves as the primary point of contact for PSMHS beneficiaries as they seek healthcare services, and is therefore a critically important resource in our healthcare delivery system. - Call center manages inbound and outbound calls from beneficiaries, validates beneficiary eligibility, schedules, cancels, and reschedules patient appointments in order to provide timely access to quality healthcare. - Record each beneficiary call using the most current DHA and PSMHS policies. - Process appointment requests via Secure Messaging System, as well as outbound calls for patient care reminders, to include pre-appointment instructions and reminders (lab/radiology/fasting/pre-op surgery, etc.), drive-time mapping capabilities in support of specialty care appointing, as well as outbound letters to beneficiaries referred for MTF specialty care. - Monitor care delivered and ensure the retrieval of health care records from the civilian provider and the delivery of those documents to the beneficiaries' medical record. Responsibilities - Track and account for all MTF generated specialty care that are deferred to the network until closure. - Process all CLRs into the patient's permanent EHR within three working days of receipt, close the referral, and notify the referring provider and/or Primary Care Manager (PCM) that the CLR is awaiting their review. - Track all STAT, Urgent, and Priority referrals. - Initiate efforts to capture the CLR upon request by the referring provider or no later than 60 calendar days from the date the referral was ordered or as soon as a claim is discovered, whichever occurs first. - Perform periodic monitoring of calls handled by the Appointing, Referral, and CLR agents to identify any customer service or training issues. - Report up to management and stakeholders as required. - Adhere to all rules and regulations including but not limited to HIPAA, TJC. - Foster a positive work environment. - Treat all encounters professionally. - Report that details the number of MTF generated initial specialty care deferred to the network, the number of CLRs uploaded into the EHR within 30 and 60 days, total number of CLR reports not received after 180 days, beneficiary referrals canceled and CLR error rates. Qualifications - High school diploma or General Educational Development (GED) equivalency. - Skilled in Word, Excel, Access, and other software programs. - Excellent communication, interpersonal and customer service skills. - Able to define problems and obtain solutions. - Must be able to obtain clearance to access the work site and be granted a Common Access Card (CAC). - Must be able to clearly communicate, verbally and written with coworkers and clinic staff. - Healthcare administrative experience - preferred. - Ability to obtain facility security. Requirements - Must work remotely within the United States from an approved home address. - Must be available and responsive during scheduled work hours. - Dedicated, private workspace with a door required (no shared/common areas). - Must use company-issued or approved secure equipment only. - Required to have wired (Ethernet) internet connection. - Minimum internet speeds: Download: 50 Mbps. Benefits - $19-20 per hour. - Health and Welfare Fringe Benefits: $5.09 per hour. - 401(k) available. - Paid Time Off - 80 hours. - Paid Holidays - 11 days. - Paid Sick Time - 2.154 hours for every 80 hours worked accrual rate. - Company-funded match and safe harbor 401(k). - Medical, Dental and vision plans available. - Life insurance and accidental death plans available. - Short-term and long-term disability plans available. - TRICARE Supplemental available. - Supplemental Benefit plans available. - Employee Assistance Program. - Pet Insurance Plans available. - Will Preparation Services available.

Role Description The Puget Sound Military Appointing Center (PSMAC) is a centralized services center that serves as the primary point of contact for PSMHS beneficiaries for PAS, RMS, and CLRS as they seek healthcare services, and is therefore a critically important resource in our healthcare delivery system. - Call center that manages inbound and outbound calls from beneficiaries. - Validates beneficiary eligibility. - Schedules, cancels, and reschedules patient appointments to provide timely access to quality healthcare. - Provides outbound calls to schedule specialty appointments for beneficiaries who have received a direct care specialty referral. - RMS processing supports the timely scheduling of specialty care referrals ordered by MTF HCPs. - RMS services include: - Identifications of specialty referrals to be deferred to the network. - Ensuring processing in accordance with DHA timeliness. - Tracking status of network referrals. - Reviews each MTF generated referral and determines a disposition as either "Appoint to MTF" or "Defer to Network (DTN)" based on specific MTF specialty clinic capabilities, capacities, and DHA access to care standards. - Maximizes the retention of specialty care within the MHS to support the readiness of the Medical Force. - Processes Secure Message Service (SMS) transmittal requests for appointments. - Provides drive-time mapping capabilities in support of specialty care appointing. - Sends outbound letters to beneficiaries referred for MTF specialty care. Qualifications - High school diploma or General Educational Development (GED) equivalency. - Skilled in Word, Excel, Access, and other software programs. - Excellent communication, interpersonal, and customer service skills. - Able to define problems and obtain solutions. - Must be able to clearly communicate, verbally and written with coworkers and clinic staff. - Healthcare administrative experience - preferred. - Ability to obtain facility security clearance. Requirements - Must work remotely within the United States from an approved home address. - Must be available and responsive during scheduled work hours. - Dedicated, private workspace with a door required (no shared/common areas). - Must use company-issued or approved secure equipment only. - Required to have wired (Ethernet) internet connection. - Minimum internet speeds: Download: 50 Mbps. Benefits - Hourly Pay: $18.50 - 20.00 per hour. - Health & Welfare Fringe Benefit: $5.09 per hour. - Paid Time Off: 10 days annually (based on 8-hour days). - Paid Holidays: 11 days per year. - Paid Sick Leave: Accrues at 2.154 hours per 80 hours worked. - 401(k): Company-funded match and Safe Harbor. - Medical, Dental, and Vision Plans Available. - Life Insurance and Accidental Death Coverage. - Short- and Long-Term Disability Plans. - TRICARE Supplemental and Additional Benefit Plans. - Employee Assistance Program. - Pet Insurance Plans. - Will Preparation Services.

Role Description Federal Staffing Resources (FSR) is seeking a detail-oriented and service-driven Patient Appointment Services (PAS) Clerk to support the Puget Sound Military Appointing Center in Tacoma, WA. This is a civilian role within a centralized healthcare call center serving military beneficiaries and their families. You will play a vital role in helping patients access healthcare by managing appointments, verifying eligibility, and coordinating with Military Treatment Facilities (MTFs) in accordance with TRICARE access standards. - Answer and manage inbound/outbound calls to schedule, reschedule, or cancel appointments in accordance with DHA policies. - Verify patient eligibility through the DEERS system and update demographic information as needed. - Assist with appointment coordination for both primary and specialty care referrals. - Conduct outbound calls to facilitate timely appointment scheduling, preventive care reminders, and surgery coordination. - Process secure message appointment requests and assist with drive-time mapping for specialty care. - Adhere to access-to-care and drive-time standards to ensure timely service delivery. - Mail appointment information to beneficiaries as required. - Maintain compliance with HIPAA and other regulatory requirements. - Employ customer service scripts and uphold a positive and professional demeanor in all patient interactions. Qualifications - High school diploma or GED required. - Proficiency in Microsoft Word, Excel, Access, and similar applications. - Strong verbal and written communication and customer service skills. - Ability to identify problems and apply appropriate solutions. - Must be eligible for a Common Access Card (CAC) and be able to obtain clearance for the worksite. - Prior healthcare administrative experience preferred. Requirements - Must work remotely within the United States from an approved home address. - Must be available and responsive during scheduled work hours. - Dedicated, private workspace with a door required (no shared/common areas). - Must use company-issued or approved secure equipment only. - Required to have wired (Ethernet) internet connection. - Minimum internet speeds: Download: 50 Mbps. Benefits - Hourly Pay: $19.00 – $22.00. - Health & Welfare Fringe Benefit: $5.09 per hour. - Paid Time Off: 10 days annually (based on 8-hour days). - Paid Holidays: 11 days per year. - Paid Sick Leave: Accrues at 2.154 hours per 80 hours worked. - 401(k): Company-funded match and Safe Harbor. - Medical, Dental, and Vision Plans Available. - Life Insurance and Accidental Death Coverage. - Short- and Long-Term Disability Plans. - TRICARE Supplemental and Additional Benefit Plans. - Employee Assistance Program. - Pet Insurance Plans. - Will Preparation Services.

Recruit With Purpose. Support Those Who Serve — At the Federal and State Level Federal Staffing Resources (FSR) is seeking an experienced Healthcare Recruiter to support federal and state government healthcare contracts nationwide. Our recruiters connect healthcare professionals to roles serving Veterans, Active Duty Service Members, and communities supported by public health programs. This is a 100% remote position. What You’ll Do • Manage full-cycle recruiting for clinical and healthcare support roles • Support VA facilities, military treatment facilities (DHA/DoD), and state-operated healthcare programs • Recruit Physicians, NPs, PAs, RNs, LPNs, Behavioral Health providers, Medical Assistants, Allied Health, and SCA positions • Partner with credentialing and operations teams to ensure compliant, start-ready candidates • Maintain accurate documentation in the ATS • Work toward clear performance metrics (submittals, offers, starts, time-to-fill) What We’re Looking For Required: • 3+ years of healthcare recruiting experience • Experience recruiting clinical roles • Ability to manage multiple requisitions • Strong communication and relationship-building skills • Comfortable working independently in a remote environment Strongly Preferred: • Government Healthcare Staffing experience (Federal and/or State) • Experience with Service Contract Act (SCA) roles • Experience using the SmartRecruiters Applicant Tracking System • Metrics-driven mindset What We Offer: - Excellent earning potential up to $100K first year (base salary + commission) - Rewarding work supporting active duty military personnel, Veterans, and their families) - Career advancement opportunities - Full benefits (Medical, Dental, Vision, 401K, and more) - Paid parking At FSR, your recruiting directly supports access to care for Veterans, military families, and underserved communities. If you’re ready to grow your recruiting career while making a real difference — apply today. Federal Staffing Resources (FSR) is an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. FSR is committed to providing reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs. We proudly encourage Veterans and individuals from all backgrounds to apply.

Recruit With Purpose. Support Those Who Serve — At the Federal and State Level Federal Staffing Resources (FSR) is seeking an experienced Healthcare Recruiter to support federal and state government healthcare contracts nationwide. Our recruiters connect healthcare professionals to roles serving Veterans, Active Duty Service Members, and communities supported by public health programs. This is a 100% remote position. What You’ll Do • Manage full-cycle recruiting for clinical and healthcare support roles • Support VA facilities, military treatment facilities (DHA/DoD), and state-operated healthcare programs • Recruit Physicians, NPs, PAs, RNs, LPNs, Behavioral Health providers, Medical Assistants, Allied Health, and SCA positions • Partner with credentialing and operations teams to ensure compliant, start-ready candidates • Maintain accurate documentation in the ATS • Work toward clear performance metrics (submittals, offers, starts, time-to-fill) What We’re Looking For Required: • 3+ years of healthcare recruiting experience • Experience recruiting clinical roles • Ability to manage multiple requisitions • Strong communication and relationship-building skills • Comfortable working independently in a remote environment Strongly Preferred: • Government Healthcare Staffing experience (Federal and/or State) • Experience with Service Contract Act (SCA) roles • Experience using the SmartRecruiters Applicant Tracking System • Metrics-driven mindset What We Offer: - Excellent earning potential up to $100K first year (base salary + commission) - Rewarding work supporting active duty military personnel, Veterans, and their families) - Career advancement opportunities - Full benefits (Medical, Dental, Vision, 401K, and more) - Paid parking At FSR, your recruiting directly supports access to care for Veterans, military families, and underserved communities. If you’re ready to grow your recruiting career while making a real difference — apply today. Federal Staffing Resources (FSR) is an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. FSR is committed to providing reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs. We proudly encourage Veterans and individuals from all backgrounds to apply.