Title: Sr. Rep, Customer Service Ops New Patient Onboarding Location: Nationwide United States Full time Job Description: Remote opening Hours: M-F 8:30 am-5:00 pm EST (or as business needs dictate) What Customer Service contributes to Cardinal Health: Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Responsibilities: The New Patient Onboarding Representative is responsible for verifying all new patients' primary and secondary insurances to determine coverage In addition to the representative will review, enter and qualify referrals and leads through Medical Policy Review. - Responsible for verifying patient insurance through either a phone call of web - Reprocessing orders - Multitasking - Completing 53+ audits per day - Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure. - Process and enter manufacturer and HCP referrals per standard department procedure - Enter all information into the computer insurance screen. - Verify all benefits and determine if collection is needed. Forward orders to the appropriate destination or queue. - Assist in team projects as needed. - Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company's Compliance and HIPAA Plans. - Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy. - Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials. - As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends. - Attend all required Compliance, HIPAA and other scheduled training. - As applicable, present to management and staff. - Identify, support and demonstrate the Company's culture and values to ensure quality service to both internal and external company customers. - Support and demonstrate the Company's values. - The duties listed above are intended to outline the main responsibilities of this position. The duties are not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility. Qualifications: - HS Diploma, GED or equivalent experience preferred - 1+ years' experience in related field preferred - Detail-oriented - Good communication skills written & verbal Strong verbal & written communication skills are essential - Good computer skills Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word) REMOTE DETAILS: You will work from home, full-time. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable. - If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity. - Download speed of (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming. - Upload speed of (10Mbps - Recommended) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges - now, and in the future. Anticipated starting salary range: $16.75/hour - $21.75/hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs

Role Description The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledge base and contact center technologies and processes. Service teams functional areas of support: Benefit Administration, Help Desk and/or Workforce Administration. - Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers. - Properly utilize knowledge base to research and provide responses in an efficient and timely manner. - Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries. - Provide professional and timely service to internal audit requests. - Effective communication skills via telephone, email and in-person. - Participate in work intake reviews to further automate audit activities and reporting. - Timely and efficient communication to leadership of any issues relating to audit. - Participate in ongoing training relative to the functional area. - Form strong partnerships within the department and organization. - Identify and document areas of improvement or innovation through process change or automation. - Meets or exceeds all performance standards. - Assumes other duties as assigned by Manager. Qualifications - HS Diploma required. - 2 years of related experience and/or training. - Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements. - Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…). Requirements - Effective communication skills via telephone, email and in-person. - Must be willing to adapt and display positive attitude. - Ability to work independently and as part of a team. - Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace. - Maintain punctuality and adherence to set schedule with extra hours as needed. - Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues. - Analytical skills; strong research and follow up skills. - Ability to multi-task. Benefits - Encouragement to learn and share ideas. - Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work. - Values-based culture and upward mobility. - Professional development with opportunities of all kinds.

Role Description We're hiring a Customer Success / Onboarding Manager to ensure customers are successfully launched and getting real results from Wonderly. This role is focused on one outcome: ensure the system works for each customer. After a customer signs, Wonderly should: - Launch ads - Generate traffic - Produce leads - Convert those leads into booked meetings and revenue In reality, something in that system often breaks. Your responsibility is to identify where it breaks and fix it. What You'll Do - Own the onboarding and early success of each customer - Launch and monitor ads, website, and funnel performance - Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior) - Identify where performance is breaking and take action - Work directly with customers to ensure they are following through on leads and processes - Coordinate with internal teams to resolve product gaps or issues - Continuously improve how Wonderly performs across customers This role requires managing multiple customers at once and making decisions quickly based on incomplete information. Requirements - Strong problem-solving ability - The ability to reason through systems (not just follow playbooks) - Comfort operating in ambiguity - High ownership — you are responsible for outcomes, not just activity - The ability to handle multiple moving pieces simultaneously - Form a hypothesis about what is wrong - Test a fix - Evaluate the result - Adjust quickly Expectations - High intensity, fast-paced environment - ~60–70 hours per week - You will be responsible for real customer outcomes - It will become clear quickly whether you are effective in the role - This is not a structured or slow-moving environment. The role evolves as the product and process evolve. Qualifications - 1–4 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.) - New grads welcome — if you've operated at a high level in school, sports, side projects, or anything else, that counts - Strong analytical and problem-solving skills - Ability to manage multiple priorities at once - Clear and direct communication - High ownership and accountability - Experience with marketing, ads, or customer operations is helpful but not required. Benefits - Location: North America & Canada (remote) - Base Salary: $80,000 - $120,000 - Equity in Wonderly Final Note I'm writing this at 10:45pm on a Saturday, a few days after a pretty intense surgery. We're about to hit a real inflection point as a company, and this role is one of the most important pieces of that. I believe very strongly in what we're building and in how critical this role is to making it work in the real world. If you're looking for something easy, this isn't it. If you want to be in the middle of something that's moving quickly, where your work directly determines whether customers succeed or fail, and where you'll be pushed to operate at an extremely high level every day — you should apply. Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.

• Set up new franchise offices in the learning system • Support live virtual trainings by managing webinars and breakout rooms • Respond to help desk tickets and troubleshoot issues • Provide basic tech support like password resets • Update and format training materials and presentations • Organize documents and assist with data entry