Provide exceptional service to high-net-worth clients by managing documentation and relationships, resolving complex issues, and advising on products. Support training and maintain compliance with policies while collaborating with Wealth Advisors.

Title: Collections Specialist Team Lead Location: Aurora, IL Job Description: Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Collections Specialist Team Lead The Collection Specialist Team Lead is responsible for managing a high-profile customer portfolio while leading and supporting the Accounts Receivable team. This role focuses on driving collections performance, resolving complex billing issues, and improving processes to ensure timely and accurate payment resolution. The position partners closely with internal teams and serves as a key escalation point for complex customer accounts while coaching and developing AR specialists. Responsibilities: • Manage a high-profile portfolio of complex and high-revenue customer accounts, ensuring timely collection and resolution of outstanding balances • Negotiate payment arrangements and develop creative solutions for past-due accounts • Serve as a subject matter expert and escalation point for complex collections and billing issues • Lead and support the AR Specialist team, including coaching, training, and onboarding new team members • Oversee daily operations including managing the phone queue and ensuring high-quality customer interactions • Partner cross-functionally to resolve billing discrepancies and improve processes related to collections and account management • Proactively audit customer accounts and make approval or hold decisions based on risk and payment behavior More about you: • High school diploma required; Bachelor’s degree preferred • 5+ years of experience in accounts receivable, billing, credit, or collections • Prior leadership or team lead experience required • Experience with SAP and collections systems such as Get Paid preferred • Strong analytical and problem-solving skills with the ability to manage complex accounts • Excellent communication skills with the ability to interact with customers and internal stakeholders at all levels • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources What we offer: - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts - TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO (or sick and vacation time), floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform *Plan rules/offerings dependent upon group Company/location. This role's pay range is between: $61,000 – 77,000 . This role is also commission eligible/bonus eligible. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Title: Billing Coordinator Req No. 2026-4954 Location US-CA-Vista Type Regular Full-Time Department Billing Department: Billing Job Description: Overview At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most. As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. Join a team where compassion and ambition go hand-in-hand! ✨ Benefits include: ✅ Competitive compensation & benefits ✅ Medical, dental, vision ✅ Company-paid life insurance ✅ Flexible spending accounts ✅ 403(b) retirement plan Why VCC? • 🏅 Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S. • Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT. • A robust training & development culture to help you grow and advance your career. • A workplace built on respect, collaboration and passion for care. Responsibilities This is a hybrid (onsite/remote) role! Responsible for assisting with the billing/revenue cycle (charge review, billing, denial management and appeals process, payment posting, accounts receivable management, and contract review as applicable) for all assigned payers. Perform general administrative duties, answer phones, prepare correspondence, file, shred, make copies and distribute/process items. Essential Job Functions - Work on returned mail from patient/insurance correspondence - Answer patient and clinic inquires to the extent of current billing knowledge - Provide customer service internally and externally with professionalism, courtesy, knowledge and follow through - Create/maintain computerized information, maintain call database for billing issues, maintain billing warrant information - Assist in preparation of billing manuals, flyers and other handouts to review with Billing Specialist - Process electronic and paper claims - Provide back-up for other billing staff & work projects as assigned - Maintain Aging and Credit Reports for month end closing process - Post manual encounters as assigned - Payer assignments as applicable to experience level, to include SFS and Self-Pay - Monitor Aging, and send weekly aging report status to management, if applicable - Process patient and insurance refunds when applicable. Qualifications Minimum - High school graduate or equivalent - Minimum two years’ experience in a medical office setting, preferably in billing and revenue cycle activities - Minimum one year experience with practice management system; NextGen preferred - Medical billing certification or equivalent experience Required Skills/Knowledge/Abilities - Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred - Strong typing/data entry (minimum 35wpm) and computer skills, including proficiency in Microsoft Excel, Word and Outlook - Ability to perform a high volume of numerical detail work with speed and accuracy - Ability to operate a 10-key calculator quickly and accurately Pay Range - $22.00 - $24.00 DOE

Role Description The Cash Posting Downloading Specialist is responsible for accessing client bank and credit card portals to download daily paper check lockbox deposit files, credit card batch files, and ACH reports. This role supports the daily operations of the Cash Posting team by ensuring all required files are downloaded accurately and on time so downstream posting activities can begin without delay. The work performed in this position is essential to the team’s day-to-day operations. This is a Part-Time position, Monday through Friday, 5 hours per day. - Log into client bank portals to download daily paper check lockbox deposit files - Download and organize daily credit card batch files and ACH reports - Ensure all required files are downloaded accurately and made available to the cash posting team each day - Follow established procedures for file naming, storage, and distribution - Identify and report missing, incomplete, or delayed files to the appropriate team members - Maintain confidentiality and comply with security policies when handling financial and client data - Support early morning operational workflows by working an earlier schedule as required - Communicate proactively with team members to ensure smooth daily operations - Perform additional related duties as assigned Qualifications - High school diploma or equivalent required - Basic computer proficiency required - Experience navigating bank and credit card portals preferred - Experience working with PDF applications and Microsoft Excel preferred - Strong attention to detail and accuracy - Ability to follow established procedures and meet daily deadlines - Ability to work independently and as part of a team - Reliable, dependable, and consistent attendance - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Requirements - Ability to talk, hear, and see clearly to read and interpret information - Regular use of a computer, phone, and standard office equipment - May be required to travel for business purposes - Ability to secure confidential information - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience Work Schedule Employee will be required to work a minimum of forty (40) hours per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times. Benefits - Competitive salary, commensurate with experience - Comprehensive benefits package, including 401(k) Plan