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Evertz Microsystems Limited logo
Evertz Microsystems Limited

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery. Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software Evertz delivers products and solutions that can be found in major broadcast facilities on every continent Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies

Field Service Engineer

Location

United States

Posted

98 days ago

Salary

0

Seniority

Mid Level

Job Description

Field Service Engineer

Evertz Microsystems Limited

Role Description We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ production studios and distribution facilities. Position requires travel within the US. US home location is flexible with opportunity to work from home when not on field assignments. - Travel within the US for customer deployments and general service - Install product(s) or systems at customer sites and deliver product training to customers - Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance - Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause - Systematic & detail-oriented troubleshooting, data collection and reporting of issues - Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback Qualifications - College or University education in Electrical, Electronic, or Computer disciplines - Passion for technology and learning new software and hardware products - Hands-on experience with IP Networking, server hardware and Linux OS - Unparalleled desire to help customers and deliver service excellence - Problem-solving ability while reacting to changing situations, & championing issues to resolution - Ability to multi-task in a fast-paced environment - Strong verbal and written communication skills - Must be eligible for travel within US and Canada - US Citizenship is essential Benefits - Employer funded benefits program - Competitive total compensation package - Work-Life Balance - Career Progression - Casual Work Environment

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