Issuing rulings to taxpayers, tax practitioners, consumers, governmental agencies, and industry groups about tax issues using plain language. Reviewing, analyzing, and researching state statutes, legislative history, court decisions, rules, and past...

Title: Clinical Technology Specialist Location: - Miami, Florida, United States - Fort Lauderdale, Florida, United States Job Description: At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging. What You Can Expect The Clinical Technology Specialist / Field Product Support Technician provides in-field technical problem solving support to regional customers and stakeholders. Specifically, the role will support Persona IQ market implementation and will provide assistance to patient, surgeon, care team customers, and sales team by providing technical support for Mymobility and Persona IQ. The role's aim is to exceed our customer's expectations by handling appointments with care, asking the right questions to enhance our customer experience, and providing prompt follow up of recommendations as well as solutions. This role is seen as a vital member of the Persona IQ implementation team responsible for providing a seamless customer experience. This position offers a combination of travel (approximately 60%) and remote work. This includes driving or flying as needed to visit patient homes, hospitals and clinics to collaborate with care teams. Candidates must reside in the Miami-Fort Lauderdale area or be willing to relocate for the position. Bilingual proficiency (Enlish and Spanish) is required for this position. How You'll Create Impact - Problem solve and troubleshoot for Persona IQ adoption issues: - Assist the care teams in enrolling patients on mymobility app; assist patients in downloading the mymobility app. - Support external patient customers / end-users in the delivery and use of technology solutions; Will assist patients with installing Base Station for Persona IQ, which entails walking a patient through installing software on a home laptop and connecting it to their WiFi. - Provide in-field support for our sales team on PIQ related issues as needed (e.g. providing updates to the OR laptops). Support in remote linking of CTEs as needed. Assist the sales team in replacing malfunctioning equipment and troubleshoot any issues with OR laptops and OR base stations. - Provide Level 1 support to patient customers to ensure that incidents are being appropriately resolved or escalated appropriately. - Identify post op data transmission issues and proactively work to identify root cause and resolve the issues. - This will require a working schedule outside of normal US business hours in order to effectively interact real-time with customers. - Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs. - Identify and escalate potential customer complaints as necessary to meet regulatory requirements. - Provide training and education to the sales regarding the appropriate use of OR base station and the process of connecting smart implants; Ensure the sales team is informed about any technical updates related to the system - Attend smart implant implementation process to gain a thorough understanding of the customer's requirements to ensure a successful program launch resulting in high customer satisfaction. - Help update and design more optimized process for PIQ implementation. This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act. What Makes You Stand Out - Effective interpersonal and communication skills (written/verbal). - Ability to interact effectively with customers and end-users from different cultures and geographies. - Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment. - Customer-first and results orientation; acts with a sense of urgency to resolve customer IT issues and delivers results in an efficient and timely manner. - Experience with an Incident Managements System preferred. - Good problem solving and assessment capabilities, while maintaining a positive relationship with the customer. - Independent decision-making required, in order to effectively resolve issues when other staff may not be available (i.e. off hours). - Ability to cross-functionally collaborate across Zimmer Biomet business units. - Accuracy, attention to detail and timely follow through are critical. - Strong understanding of end-user IT technology; basic understanding of networking technology preferred. - Demonstrates knowledge and compliance to HIPAA standards Your Background - High School Diploma or Equivalent with specialized training and/or certification and 2 years of relevant experience required. - Valid driver's license with reliable transportation required. - Bilingual (English and Spanish) required. - Associates or Bachelor's Degree highly preferred. - Experience within the healthcare industry preferred. Travel Expectations Up to 60% EOE

Role Description The Yondr Implementation Associate is important in supporting the Partner Success Managers responsible for ensuring customer success during the post-sales customer journey. To succeed in this role, you must be highly organized, relationship-oriented, and laser-focused on delivering exceptional customer experiences. You will be accountable for successfully implementing the Yondr program and offering continued top-notch guidance and programming that will guarantee customer success. - Virtually support new school accounts to facilitate the implementation process, including onboarding, product/program setup, training, and customization to meet their specific requirements. - Partner with schools on Yondr policy/protocol creation. - Effectively communicate with school administrators, teaching staff, and parent communities through engaging presentations and written and virtual communication sources. - Serve as a point of contact to school partners in support of assigned Education Program Specialist. - Participate in the delivery of on-site services as necessary. - Contribute to the design and delivery of Yondr school programming, projects, or resources as additional needs arise. Qualifications - Background and/or experience in education (specifically grades 6-12). - Familiarity with current educational practices around implementing school programming. - Exceptional interpersonal skills and communication skills. - Adaptability in dynamic environments: thrives in fast-paced settings, exhibiting flexibility and demonstrates resilience to navigate through rapid growth. - Proficiency in technology: skilled in digital tools and technology platforms that support a remote work environment. - Solution-driven mindset: the ability to embrace change and tackle obstacles with a proactive and solution-oriented approach. Requirements - Bachelor’s Degree. - 2+ years of experience in customer service, education, and/or a related field. - Travel expectation is based on partner demand and manager approval: 0-15% non-peak / 20-30% peak seasons. - Must live in Illinois or Indiana - preference for the Greater Chicago area. Benefits - $40/hour. - The number of hours per week for this role may vary depending on the demands of the implementation busy season. - June: 5 - 15 hours per week. - July to Oct: 15 - 30 hours per week. Company Description Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world. Our mission is to create spaces where genuine connection, focus, and creativity can flourish in the absence of technology. - Yondr’s business segments span numerous industries, primarily across education and live events. - Yondr supports schools through cell phone-free programs. - Our education programs facilitate the successful implementation of phone-free school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. - Yondr supports top artists in music and comedy by creating phone-free shows, allowing performers and audience members to enjoy live performances without the distraction of phones.

Role Description The Network Management Implementation Specialist plays a critical role in managing and coordinating the end-to-end onboarding and offboarding processes for contracted medical groups and providers within SCAN’s network. This role combines operational implementation, process improvement, and systems integration support to ensure a seamless provider experience at initial contracting and during offboarding and member transitions. - Capture and define business requirements, develop and maintain process documentation, and ensure system data integrity as part of SCAN’s ongoing system modernization efforts. - Partner closely with key departments to ensure compliance, accuracy, and timeliness across all operational and technical implementation for provider onboarding and offboarding. - Support continuous quality improvement, validate and coordinate system enhancements, monitor critical business processes, and maintain a consistent feedback loop to refine workflows. - Bridge technical, procedural, and relational aspects of provider management to ensure operational excellence and alignment with SCAN’s strategic goals. Qualifications - 3-5 years' experience in provider network management, healthcare operations, or implementation roles requiring cross-functional collaboration, process coordination, and strong communication skills. - At least 3 years’ experience in provider onboarding and direct provider engagement, including delivering presentations and facilitating discussions on operational workflows, onboarding expectations, and compliance requirements. - Solid understanding of Medicare Advantage operations and provider-facing processes. - Bachelor's Degree or equivalent experience required; Graduate or Advanced Degree or equivalent experience preferred. - Skilled in Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint, Visio). Requirements - Coordinate end-to-end provider onboarding and offboarding management. - Manage provider offboarding processes. - Develop and maintain workflows and documentation. - Ensure clear operational handoffs across departments and adherence to established timelines. - Collaborate with Network Training and Compliance teams. - Monitor project milestones and risk management. - Serve as subject matter expert and liaison. - Ensure regulatory and audit readiness. - Facilitate provider communications, education, and presentations. - Drive continuous process improvement. - Support system modernization and integration efforts. Benefits - Base salary range: $71,700 to $103,732 per year. - Internal title: Network Mgmt Spec Sr. - Work Mode: Remote. - An annual employee bonus program. - Robust Wellness Program. - Generous paid-time-off (PTO). - Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday. - Excellent 401(k) Retirement Saving Plan with employer match and contribution. - Robust employee recognition program. - Tuition reimbursement. - An opportunity to become part of a team that makes a difference to our members and our community every day!