Requisition Number: 2360665 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Platform & Domain Expertise - Demonstrate sustained, hands-on experience operating enterprise asset intelligence platforms - Apply platform capabilities to support enterprise objectives related to asset visibility, risk awareness, and data reliability - Understand how asset intelligence data is generated, normalized, and interpreted across large, complex network environments - Networking Knowledge & Application- - Possess a solid understanding of enterprise networking concepts, architectures, and device communication patterns - Apply knowledge of networking fundamentals (e.g., IP addressing, routing, switching, segmentation, and name resolution) to support accurate asset discovery and classification - Demonstrate the ability to interpret network based signals and telemetry to inform asset identification and behavioral understanding - Asset Discovery & Data Quality - Support enterprise asset discovery efforts by validating completeness, accuracy, and consistency of discovered assets - Identify and escalate data quality issues such as duplication, misclassification, incomplete attribution, or stale records - Contribute to ongoing initiatives focused on improving trust in enterprise asset data used for security, infrastructure, and operational decision making - Integration Awareness & Cross Functional Support - Understand how asset intelligence platforms integrate with broader enterprise systems and processes - Collaborate effectively with network, infrastructure, cybersecurity, and platform teams to align asset data with business and operational needs - Communicate technical findings clearly and professionally to stakeholders with varying levels of technical expertise - Operational Execution & Problem Solving - Apply structured analysis to investigate asset visibility gaps, discovery limitations, and data discrepancies - Support operational processes through consistent execution, documentation, and adherence to established standards - Demonstrate sound judgment when working within regulated, security sensitive enterprise environments - Documentation, Governance & Risk Awareness - Produce clear, accurate documentation to support operational transparency, governance, and audit readiness - Contribute to standards, guidelines, and best practices related to asset discovery and network visibility - Support risk management and compliance activities by providing fact based, defensible asset intelligence inputs - Professional Effectiveness - Demonstrate strong analytical thinking, attention to detail, and accountability in execution - Operate effectively both independently and as part of cross functional teams - Align day to day activities with broader enterprise objectives and organizational priorities The role will require the following Functional Competencies related to ARMIS Network Asset Intelligence : - ARMIS Platform Expertise - Demonstrated hands-on experience administering and operating the ARMIS Asset Intelligence Platform in a large, complex enterprise environment - Strong understanding of ARMIS device discovery methods, data ingestion sources, and telemetry interpretation - Ability to analyze ARMIS asset records for accuracy, completeness, and consistency across network, IT, and security domains - Experience supporting ARMIS use cases related to asset visibility, unmanaged device identification, and exposure analysis - Enterprise Networking Fundamentals - Solid understanding of enterprise network architectures, including LAN, WAN, WLAN, and data center environments - Proficiency with core networking concepts such as TCP/IP, VLANs, routing, switching, DNS, DHCP, and NAT - Ability to interpret network traffic patterns and device behavior to support accurate asset classification and discovery - Experience working with network-connected devices including switches, routers, firewalls, wireless controllers, IoT, and OT systems - Asset Discovery & Data Quality Management - Ability to validate discovered assets against known inventories and enterprise data sources - Skilled in identifying gaps, duplicates, misclassifications, and stale records within ARMIS datasets - Experience supporting data quality initiatives focused on improving asset coverage, accuracy, and trustworthiness - Strong attention to detail when reviewing asset attributes, ownership, site assignment, and integration mappings - Integration & Cross Tool Collaboration - Experience working alongside network, infrastructure, security, and platform teams to align ARMIS outputs with enterprise needs - Understanding of how ARMIS integrates with complementary tools (e.g., CMDBs, vulnerability scanners, network monitoring platforms) - Ability to communicate technical findings clearly to both technical and non technical stakeholders - Proven capability to support cross functional initiatives involving asset intelligence and risk visibility - Operational Support & Troubleshooting - Ability to troubleshoot ARMIS discovery issues, data discrepancies, and network visibility gaps - Experience analyzing root causes related to network configuration, sensor coverage, or integration limitations - Capable of supporting operational runbooks, standard operating procedures, and continuous improvement efforts - Comfortable working in regulated, security conscious enterprise environments with defined controls and processes - Documentation & Governance Support - Ability to document findings, assumptions, and outcomes in a clear and professional manner - Experience contributing to standards, guidelines, and best practices related to asset discovery and network visibility - Supports audit, risk, and compliance inquiries by providing fact based, defensible ARMIS insights - Professional & Analytical Skills - Solid analytical mindset with the ability to interpret complex technical data and draw actionable conclusions - Demonstrates accountability, consistency, and discipline when handling enterprise asset intelligence - Effective collaborator who can operate independently while aligning with broader program objectives You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Undergraduate degree or equivalent experience - 3+ years of hands on experience using ARMIS in an enterprise production environment - Experience working with asset discovery, inventory, or visibility data in large, complex environments - Solid foundational knowledge of enterprise networking concepts and network connected devices - Demonstrated ability to analyze technical data and produce clear, accurate documentation - Proven ability to operate effectively in a regulated, security conscious enterprise organization Preferred Qualifications: - Experience supporting asset intelligence or data quality initiatives at enterprise scale - Familiarity with enterprise governance, audit, or risk management processes related to asset data - Proven collaboration with network, infrastructure, or cybersecurity teams *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Provides 2nd line support to 1st line technicians for more technical problems related to various computer and networking hardware, software and application components within the City Lodge Hotels IT environment. - Performs ongoing maintenance and configuration of hardware, software and application components. - Fulfils an active role in the implementation of IT infrastructure projects and project rollouts. - Maintains the Cloud environment and ensures it is in line with our policies and procedures. Qualifications - Minimum: - Grade 12. - National Diploma in IT. - Azure Administrator Associate. - Windows Server Hybrid Administrator Associate. - MCSA: Windows 10 and above. - ITIL Foundations v4. - Computer literacy is essential particularly with a proficiency in Microsoft Office Suite. - Advantageous: - Security +. - Microsoft 365: Modern Desktop Administrator Associate. - CCNA Switching and Routing. Requirements - Minimum 5 years of experience in: - Advanced desktop support. - Advanced troubleshooting. - Call centre. - Advanced network support. - Advanced server support. - Advanced storage support. - Advanced Azure support. - Advantageous: IT experience within the hospitality industry. Special Conditions - May be required to work on a standby basis after hours, as per rotation schedule. - May be required to be available 24/7 for emergencies. - Own transport. - This job requires prolonged sitting and static, sustained postures, frequent manual handling, repetitive upper-limb movements, sustained visual focus leading to potential visual strain, and exposure to psychosocial and cognitive stressors. Competencies (Knowledge, Skills and Behavioural Attributes) - Knowledge: - Server and storage management - Active Directory - Scripting - Azure Cloud - Email security and spam filters - Printing management - Voice - Networks – routing and switches - Virtualisation - Azure Hybrid - Skills: - Time management - Verbal and written communication - Troubleshooting/problem solving - Relationship management - Memory - Insight - Conceptualisation - Critical and creative thinking - Learning agility - Behavioural Attributes: - Customer centric - Perseverance - Initiator - Attention to detail - Collaborative - Resilient - Accountable Position Requirements - Finds and supplies solutions to issues in an effective and efficient manner. - Keeps devices up to date with the latest patches, firmware and drivers. - Identifies and supports requests for new hardware based on business requirements. - Maintains software deployed on the hardware and networks. This includes operating systems and various other operational tools core CLH systems. - Identifies and supports requests for new software based on business requirements. - Maintains the telecommunications and internal networks to ensure it operates efficiently and effectively and remains secure from internal and external threats. - Maintains Cloud environment. This includes integration to on-prem and 3rd party providers. - Identifies and supports requests for new Cloud adoption based on business requirements. - Together with the security team ensures the safety and security of the information in the cloud. - Implements Projects based on timelines and budget allocated. - Maintains all software applications and hardware devices. - Assists with the deployment of new or existing systems. - Attends to security incidents. - Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group. - Maintains any differentiation, should it exist or be required, between the brands in relation to the applicable hardware/software authorised for use in those brands. - Logs and maintains ServiceDesk calls escalations. - Logs and maintains 3rd party calls and escalations. - Provide support to first line technicians on the more technical software, hardware, network and security related queries and resolve these within the agreed Service Level Agreements (SLAs). - Provides incident management, problem management, event management, availability management, asset and configuration management and capacity management. - Implement changes as per change management. - Escalates technical queries. - Supports projects related to the deployment or upgrade of IT hardware, networks and software. - Assists with testing of new and existing systems prior to deployment. - Responds to user queries via approved channels. - Assists end-users after hours when on standby duty. - Communicates effectively and timeously with different business units, suppliers and CLH IT. - Builds and maintains relationships with key stakeholders which includes the different business units, suppliers, CLH IT and 3rd party vendors. - Participates in personal development activities to learn/enhance skillset. - Participates in all legislative and operational training in line with group requirements and/or training department directives.

• Responsible for handling tickets and providing first-level support to users, ensuring prompt resolution of incidents and service requests. • Will register, triage, monitor and escalate tickets, providing remote support in Portuguese and Spanish.

• Provide full technical knowledge and supervisory guidance to Applications Analysts including instructing, assigning, directing, and reviewing work. • Assist in planning, organizing, and controlling section activities in alignment with IT and organizational goals. • Partner with client management to identify and document complex business requirements and processes across diverse development platforms, software, hardware, and tools. • Coordinate application design, testing, and implementation activities across multiple IT sections including database, telecommunications, operations, and technical support. • Act as an expert technical resource to development staff throughout all phases of the development and implementation lifecycle. • Support all levels of supervision and fulfill management functions in the absence of the Manager. • Serve as project leader when required, driving accountability and delivery across workstreams. • Ensure all project activities and documentation align with organizational standards and regulatory requirements.