• Answer and manage crisis hotline calls, providing immediate support and assistance. • Triage and assess the needs of callers to provide appropriate crisis intervention. • Connect callers with the relevant resources, including scheduling appointments with clinicians or referring to emergency services. • Document all calls and interventions accurately in the EHR -system. • Organize and schedule follow-up appointments and check-ins as needed. • Plan and prepare detailed reports on hotline activities and interventions. • Write and distribute emails, correspondence memos, letters, and forms related to crisis management. • Develop and maintain a digital filing system for confidential records and reports. • Update and maintain hotline policies and procedures, ensuring they are accessible to all staff. • Provide administrative support to the crisis intervention team and other departments as needed. • Act as the point of contact for internal and external clients regarding crisis intervention services. • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Coordinate schedules, manage communications, prepare reports, and support meetings for executive-level personnel. Handle inquiries, logistics, and special projects using discretion and independent judgment.

• Provide comprehensive administrative support to C-suite executives • Manage complex executive calendars • Serve as a trusted liaison between executives and internal/external partners • Coordinate and prioritize communications on behalf of executives • Plan and execute domestic and international travel arrangements • Oversee expense reporting and administrative processes • Organize and support executive-level meetings, events, and conferences • Anticipate executive needs and drive follow-through on key initiatives

Role Description At BJAK, we are building the world's leading digital insurance group. As the organization continues to scale, we require a highly reliable and detail-oriented internal execution role to support daily operations across teams. This role is based in Hong Kong, where you’ll handle both personal and logistical matters, keeping him fully supported. - Manage the Chairman's calendar, appointments, errands, and family-related matters - Coordinate both personal and business travel, transport, and accommodations - Handle day-to-day logistics such as meals, wardrobe prep, deliveries, and reservations - Run personal errands and coordinate with household vendors or service providers - Arrange gifts, celebrations, and family or personal events - Liaise professionally with family members, external contacts, and personal networks - Track personal payments, claims, renewals, and manage documentation - Support executive-related tasks such as meeting preparation, follow-ups, coordination, and priority tracking when needed - Maintain strict confidentiality and discretion at all times Qualifications - 3+ years of experience in an Executive Assistant, Personal Assistant, Lifestyle Manager, or similar role - Experience supporting senior leaders, high-profile individuals, or busy households - Excellent organization and communication skills - High maturity, sound judgment, and ability to manage sensitive information - Willingness to be contactable outside of standard hours for urgent matters Requirements - Loyal, trustworthy, and discreet — you treat confidential matters with care - Anticipate needs without being told and take initiative to solve problems - Highly organized, proactive, and detail-obsessed — nothing escapes your radar - Enjoy supporting behind the scenes to make someone else's life easier - Capable of staying calm, resourceful, and adaptable — even when plans change last minute - Comfortable in fast-paced, high-expectation environments - Have a service mindset and carry yourself with quiet professionalism Benefits - Above market salary and trusted position supporting a high-level leader - A dynamic, fast-moving environment where you’re valued for your reliability and ownership - A role with real impact — improving the Chairman's daily effectiveness and balance - Exposure to both personal and executive-level responsibilities for broader growth and experience