Role Description This announcement is to solicit applicants for a detail to the position of Deputy Chief Officer, GS-0343-09 within VISN 21 Clinical Contact Center. This detail/temporary promotion is not to exceed 120 days but may be extended as needed. Formal detail requires service/division chief or higher approval to apply. You will not be considered if documentation of approval is not provided with your application package. This position is located in the Clinical Contact Center (CCC) within the Sierra Pacific Network (VISN 21) located in Pleasant Hill, California. The Deputy Chief Officer will serve as a technical expert for various committees and boards and play a major role in clinic access, data validation, quality assurance, and the implementation of national directives and policies. - Develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints; - Provides leadership and guidance to determine the resource needs of all organizational elements; - Adjusts resource allocations as dictated by a change in the program needs or requirements; - Issues financial allowance documents to ensure funds are available for program activities and are properly allocated, obligated, and used in an efficient manner; - Participates in strategic planning initiatives to ensure an awareness of medical administration issues and implications are considered and influence management decisions; - Implements initiatives that have implications for operations (i.e. scheduling initiatives, roll out of new scheduling or other technical software systems, initiatives related to supporting patient access to care, etc.); - Hires/selects staff, provides competency assessments, ensures adequate training and completes performance evaluations; - Resolves complaints or grievances from staff members, Veterans, caregivers, and congressional inquiries; - Analyzes call center metrics to ensure goals and objectives are being met and reliable and efficient support is being provided to customers; - Reviews and evaluates the results of audits/inspections and responses to action items; - Performs other related duties as required. Employee is responsible for having high speed internet, that is compatible with working remotely. Please note that employees currently occupying a non-Title 5 position are not eligible for consideration for this detail opportunity. Only those occupying a Title 5 position are eligible for consideration. Applicants will be reviewed in groups of 50 in the order in which their application was received. Those applicants not providing all required documents will NOT be reviewed. Work Schedule: Full-time; Monday - Friday; 8:00 a.m. - 4:30 p.m. PST; Subject to change to meet the needs of the Agency Telework: Authorized; Remote Position Virtual/Remote: This is a virtual/remote position. Position Description/PD#: Deputy Chief Officer (Clinical Contact Center) - Detail NTE 120 Days / PD99745S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/30/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. - An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. - Specialized Experience: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service. - Education: Successful completion of a master's degree or equivalent graduate degree, two (2) full years of graduate level education leading to such a degree, or LL.B. or J.D. in a related field. - Combination: Equivalent combinations of successfully completed graduate-level education (beyond the first year) and specialized experience. Requirements - You will be rated on the following Competencies as part of the assessment questionnaire for this position: - Financial Management - Understands the organization's financial processes; prepares, justifies, and administers the program budget; oversees procurement and contracting to achieve desired results; monitors expenditures and uses cost-benefit thinking to set priorities. - Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. - Human Resources Management - Empowers people by sharing power and authority; develops lower levels of leadership; shares rewards for achievement with employees; ensures that staff are appropriately selected, utilized, appraised, and developed. - Quality Management - Knowledge of the principles, methods, and tools of quality assurance, quality control, and reliability used to ensure that a project, system, or product fulfills requirements and standards. - Experience refers to paid and unpaid experience, including volunteer work done through National Service programs. - A full year of work is considered to be 35-40 hours of work per week. Physical Requirements - Regular and recurring work is mostly sedentary and involves sitting at a desk. - Ability to move from one geographic location of the facility to another. - Works with a computer screen and keyboard and will spend some time walking, standing, bending, climbing stairs, and carrying some light items. - Stamina and concentration to meet crucial deadlines is required.

Career Category Medical Affairs Job Description JUNTE-SE À MISSÃO DA AMGEN DE SERVIR AOS PACIENTES Na Amgen, se você sente que faz parte de algo maior, é porque realmente faz. Nossa missão compartilhada — servir aos pacientes que vivem com doenças graves — impulsiona tudo o que fazemos. Desde 1980, temos sido pioneiros no mundo da biotecnologia em nossa luta contra as doenças mais difíceis do mundo. Com nosso foco em quatro áreas terapêuticas — Oncologia, Inflamação, Medicina Geral e Doenças Raras — alcançamos milhões de pacientes a cada ano. Como membro da equipe Amgen, você ajudará a causar um impacto duradouro na vida dos pacientes enquanto pesquisamos, fabricamos e entregamos medicamentos inovadores para ajudar as pessoas a viverem vidas mais longas, plenas e felizes. Nossa cultura premiada é colaborativa, inovadora e baseada na ciência. Se você tem paixão por desafios e pelas oportunidades que eles oferecem, você prosperará como parte da equipe Amgen. Junte-se a nós e transforme a vida dos pacientes enquanto transforma sua carreira. Medical Science Liaison O que você fará O Medical Science Liaison é um profissional altamente qualificado da indústria farmacêutica, responsável por estabelecer uma relação científica com médicos e especialistas da área. Atua como um ponto de contato entre a Amgen e os profissionais de saúde, com foco em oferecer informações científicas detalhadas, dados clínicos, apoio para a utilização adequada de medicamentos e coleta de insights importantes para a estratégia médica da área terapeutica. Sede da vaga: São Paulo. É necessário ter disponibilidade para viagens (60%). 80% da atuação nesta vaga será em campo. Responsabilidades principais: - Construir e Manter Relacionamentos Científicos: Estabelecer uma rede de contatos com líderes de opinião chave (KOLs) e outros profissionais de saúde para discutir dados clínicos e avanços terapêuticos. - Educação Científica: Fornecer apresentações científicas detalhadas sobre a doença e os produtos e pesquisas atuais para médicos, profissionais da saúde, hospitais e grupos de saúde. - Suporte Clínico: fornecer feedback de especialistas da área sobre os produtos. - Apoio às Equipes Internas: Trabalhar de perto com equipes de marketing, vendas e acesso para garantir a precisão das informações científicas e apoiar no desenvolvimento de estratégias. - Desenvolver e Realizar Treinamentos: Realizar sessões de treinamento interno e externos para garantir que as partes interessadas compreendam os aspectos científicos dos produtos e áreas terapêuticas. - Avaliar e Coletar Feedback Clínicos e de Mercado: Identificar tendências no tratamento de doenças e novas necessidades no mercado, proporcionando insights valiosos para a estratégia da empresa. Conquiste O que esperamos de você Somos todos diferentes, mas usamos nossas contribuições únicas para servir aos pacientes. O profissional qualificado que buscamos é um Medical Science Liaison, com as seguintes qualificações: Qualificações Básicas: Doutorado OU Mestrado + 3 anos de experiência em Assuntos Médicos OU Bacharelado + 5 anos de experiência em Assuntos Médicos Qualificações Desejáveis: - Formação acadêmica: Graduação completa em área relacionada à saúde (Medicina, Farmácia, Biomedicina, Enfermagem, etc) - Mínimo de 2 anos de experiência como Medical Science Liaison (MSL) ou em posição similar na área de Assuntos Médicos. - Inglês avançado — essencial, espanhol — desejável - Experiência ou conhecimento na área de Neurologia ou Doenças Raras será altamente valorizado. - Excelente comunicação científica. - Capacidade de construir relacionamento com líderes de opinião médica (KOLs). - Pensamento estratégico, perfil colaborativo e proactivo Prospere O que você pode esperar de nós? Enquanto trabalhamos para desenvolver tratamentos que cuidam dos outros, também cuidamos do crescimento profissional e bem-estar pessoal de nossos colegas. Além do salário base, a Amgen oferece pacotes de compensação competitivos e abrangentes, alinhados aos padrões da indústria local. Como uma organização dedicada a melhorar a qualidade de vida das pessoas ao redor do mundo, a Amgen promove um ambiente inclusivo, com pessoas diversas, éticas, comprometidas e altamente qualificadas, que se respeitam mutuamente e vivem os valores da Amgen para continuar avançando na ciência a serviço dos pacientes. Juntos, competimos na luta contra doenças graves. A Amgen não discrimina em suas oportunidades de emprego com base em sexo, raça, cor, idade, nacionalidade, idéias políticas ou religiosas , gênero, orientação sexual, identidade de gênero, nível e tipo deficiência, origem étnica ou qualquer outra categoria protegida por lei. E fazemos um convite especial às pessoas que se autodeclaram pretas e pardas, LGBTQIAP+, possuem algum tipo de deficiência, tenham +50 anos e mulheres que buscam por posições de liderança, para que conheçam mais sobre a Amgen e nossas oportunidades de carreira, pois temos como compromisso gerar oportunidades para grupos minorizados e criar um ambiente cada vez mais diverso e inclusivo. Garantiremos que pessoas com deficiência recebam acomodações razoáveis para participar do processo de candidatura ou entrevista, para desempenhar funções essenciais do cargo e para receber outros benefícios e privilégios de emprego. Entre em contato conosco para solicitar uma acomodação. .

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Clinical Advocacy & Support has an unrelenting focus on the customer journey and ensuring we exceed expectations as we deliver clinical coverage and medical claims reviews. Our role is to empower providers and members with the tools and information needed to improve health outcomes, reduce variation in care, deliver seamless experience, and manage health care costs. The Medical Director provides physician support to Enterprise Clinical Services operations, the organization responsible for the initial clinical review of service requests for Enterprise Clinical Services. The Medical Director collaborates with Enterprise Clinical Services leadership and staff to establish, implement, support and maintain clinical and operational processes related to benefit coverage determinations, quality improvement and cost effectiveness of service for members. The Medical Director's activities primarily focus on the application of clinical knowledge in various utilization management activities with a focus on post-service benefit and coverage determination or medical necessity (according to the benefit package), and on communication regarding this process with both network and non-network physicians, as well as other Enterprise Clinical Services. The Medical Director collaborates with a multidisciplinary team and is actively involved in the management of medical benefits. The collaboration often involves the member’s primary care provider or specialist physician. It is the primary responsibility of the medical director to ensure that the appropriate and most cost-effective quality medical care is provided to members. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Conduct coverage reviews based on individual member plan benefits and national and proprietary coverage review policies, render coverage determinations - Document clinical review findings, actions, and outcomes in accordance with policies, and regulatory and accreditation requirements - Engage with requesting providers as needed in peer-to-peer discussions - Be knowledgeable in interpreting existing benefit language and policies in the process of clinical coverage reviews - Participate in daily clinical rounds as requested - Communicate and collaborate with network and non-network providers in pursuit of accurate and timely benefit determinations for plan participants while educating providers on benefit plans and medical policy - Communicate and collaborate with other internal partners - Call coverage rotation You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - M.D. or D.O. - Active unrestricted license to practice medicine - Board certified in Internal Medicine - Ability to obtain additional licenses as needed - 5+ years of clinical practice experience after completing residency training - Proven sound understanding of Evidence Based Medicine (EBM) - PC skills, specifically using MS Word, Outlook, and Excel - Participate in rotational holiday and call coverage Preferred Qualifications: - Licensed in MA or MN - Utilization Management or clinical coverage review experience for an insurance or managed care organization OR 2+ years of Hospitalist Experience - Innovative problem-solving skills - Proven presentation skills for both clinical and non-clinical audiences - Demonstrated excellent oral, written, and interpersonal communication skills, facilitation skills - Current licensure in New Mexico, Arizona or Indiana *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Compensation for this specialty generally ranges from $248,500.00 to $373,000.00. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Clinical Advocacy & Support has an unrelenting focus on the customer journey and ensuring we exceed expectations as we deliver clinical coverage and medical claims reviews. Our role is to empower providers and members with the tools and information needed to improve health outcomes, reduce variation in care, deliver seamless experience, and manage health care costs. The Medical Director provides physician support to Enterprise Clinical Services operations, the organization responsible for the initial clinical review of service requests for Enterprise Clinical Services. The Medical Director collaborates with Enterprise Clinical Services leadership and staff to establish, implement, support and maintain clinical and operational processes related to benefit coverage determinations, quality improvement and cost effectiveness of service for members. The Medical Director's activities primarily focus on the application of clinical knowledge in various utilization management activities with a focus on pre-service benefit and coverage determination or medical necessity (according to the benefit package), and on communication regarding this process with both network and non-network physicians, as well as other Enterprise Clinical Services. The Medical Director collaborates with a multidisciplinary team and is actively involved in the management of medical benefits. The collaboration often involves the member’s primary care provider or specialist physician. It is the primary responsibility of the medical director to ensure that the appropriate and most cost-effective quality medical care is provided to members. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Conduct coverage reviews based on individual member plan benefits and national and proprietary coverage review policies, render coverage determinations - Document clinical review findings, actions and outcomes in accordance with policies, and regulatory and accreditation requirements - Engage with requesting providers as needed in peer-to-peer discussions - Be knowledgeable in interpreting existing benefit language and policies in the process of clinical coverage reviews - Participate in daily clinical rounds as requested - Communicate and collaborate with network and non-network providers in pursuit of accurate and timely benefit determinations for plan participants while educating providers on benefit plans and medical policy - Communicate and collaborate with other internal partners - Call coverage rotation You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - M.D or D.O. - Active unrestricted license to practice medicine - Board Certification in Neurology - 5+ years of clinical practice experience after completing residency training - Sound understanding of Evidence Based Medicine (EBM) - Proven solid PC skills, specifically using MS Word, Outlook, and Excel Preferred Qualifications: - Licensed in MA or MN - Utilization Management or clinical coverage review experience for an insurance or managed care organization - Proven data analysis and interpretation aptitude - Proven innovative problem-solving skills - Demonstrated excellent presentation skills for both clinical and non-clinical audiences - Demonstrated excellent oral, written, and interpersonal communication skills, facilitation skills - Willing to obtain additional licensures if needed *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Compensation for this specialty generally ranges from $248,500.00 to $373,000.00. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.