• This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. • The CSR will process all customer orders in accordance with the established company standards and procedures. • Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. • This includes incoming and outgoing calls. • Provide prompt, accurate and courteous responses to customers • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve) • Answer incoming customer service orders as soon as possible • Display active listening and superior customer service skills for both external & internal customers. • Document activity to the DDF system • Consistently check appropriate DDF screen for report results to call back to customer • Display the ability to enter orders manually via our fax process • Display the ability to operate the phone system effectively • Adhere to work schedule • Other duties as assigned

Role Description At Clari + Salesloft, our Senior Data Analysts are pivotal to our company's success. You will be a leader within our fast-growing and high-performing Data & Analytics team, responsible for driving departments to monitor their performance, understand trends, and make more informed decisions. On a day-to-day basis, you will be responsible for owning the delivery of actionable insights that drive positive change across the business. Specifically, you will: - Leverage complex datasets to identify and quantify key performance indicators. - Create dashboards and data visualizations that monitor & measure success. - Establish and own best practices & training materials for data-savvy users within functional departments. - Be a key leader in championing the impact of data, company-wide. In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to sell an impactful and revolutionary software that is changing the way sellers sell. You will have an opportunity to make a difference. Qualifications - 5+ years in a Data Analyst or similar role. - Expert-level proficiency in SQL and using it to create derivative data structures. - Experience with a data visualization tool (Sigma knowledge is preferred; Tableau or Looker is also a plus). - Proven track record of using data to drive significant transformations in business processes. - Excellent written and verbal communication skills, including the ability to distill complex ideas and present them with influence to non-data focused individuals and leadership. - Past experience in a SaaS business model is preferred. - Experience using dbt/Python/R/Git is a plus. - Proficient in AI model implementation or highly motivated to develop expertise in the field. Benefits - Inclusive and supportive workplace where everyone belongs and can thrive. - Focus on culture add, not culture fit. - Equal Opportunity Employer.

Role Description As a Lead Data Analyst at Bravo17, you will elevate data-driven decision-making for federal agencies and the Department of Defense. This role requires a deep understanding of agency missions, diverse user needs, and relevant policies. You will lead the implementation of advanced data modeling strategies, integrate AI and machine learning techniques into analytical workflows, and translate complex datasets into intuitive products that address critical organizational goals. Qualifications - Minimum of 6–10 years of practical experience in data analysis or data engineering, with a proven track record of technical leadership. - Strong background in data-intensive applications, with a specific focus on AI-integrated data modeling and cloud computing solutions. - Thorough understanding of data service design patterns, including REST APIs, microservices, and modern data warehouse architectures. - Excellent communication, presentation, and interpersonal skills. - Demonstrated capability to lead technology projects, operate autonomously, or collaborate effectively within a team environment. - Strong analytical skills with business acumen and the ability to turn data into strategic insights. - A Bachelor's or Master's degree in Data Science, Statistics, Computer Science, or a related field is preferred; however, deep experience can serve as a substitute. Requirements - Define and maintain technical standards for data architecture, modeling, and AI integration. - Propose innovative solutions to enhance data processing, AI model performance, and analytical security. - Collaborate with project managers and stakeholders to bridge the gap between business needs and technical data implementation. - Develop comprehensive technical documentation, such as data models, schema designs, and AI pipeline specifications. - Architect and implement secure, high-performance data pipelines and analytical services. - Integrate AI/ML models into data workflows, focusing on automated insight generation and predictive modeling. - Mentor junior analysts and engineers in AI-driven data tooling and analytical best practices. - Conduct rigorous peer reviews to ensure code quality, data accuracy, and adherence to best practices. - Troubleshoot and debug complex issues across the full data lifecycle. - Effectively communicate complex analytical concepts to both technical and non-technical audiences. - Stay abreast of the latest trends in AI development, data engineering, and statistical modeling. - Continuously improve skills through professional development and workshops. Benefits - Competitive compensation. - Health and welfare benefits. - Flexible ways of working. - Generous time off policies including vacation/PTO, sick leave, and parental leave. Company Description Bravo17 is a growing federal digital services firm. We operate with high accountability, lean teams, and a strong sense of ownership. This role requires comfort with ambiguity, initiative, and a bias toward action.

Title: First Line Risk Manager - Data & Analytics Location: Johnston, Rhode Island, United States Full-time Hybrid Type: 1ST Category: Risk Job Description: Description As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As the First Line Risk Manager, you will represent the first line of defense and play a key role in identifying, managing, and mitigating the risk and compliance control environment. You will develop practical solutions to improve the risk management process at Citizens by utilizing ongoing risk assessment processes (both formal and informal) to identify areas for enhancement. You will collaborate with business lines to define and implement risk and remediation activities, and track events to ensure appropriate action is being taken. You will work closely with the Sr Manager of First Line Risk and other risk Officers to organize and initiate investigations into control failures and related issues. In this role you will support change control efforts by assessing and documenting when applicable. Additionally, you should maintain up to date knowledge of regulatory, statutory, and legislative requirements for risk management and controls to ensure compliance with all applicable requirements. Most importantly, at Citizens we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact! Primary responsibilities include - Proactively reaches out to Business management, Business Unit Risk Management, Legal, and the larger Risk community to offer support and assistance in compliance related matters to ensure an open, adequate and effective risk management culture. - Establishes and cultivates a strong working relationship with the respective Business Unit Risk Management teams to advance the culture and effectiveness of a synchronized approach to risk management in respect of current, new or emerging applicable banking law and regulation as well as internal corporate compliance policy and procedures. - Using internal protocols, identifies compliance issues, analyzes the risk based on knowledge the business and the current regulatory environment, and escalates to the CCO, and/or First Line Risk Team Lead based on severity of the risk(s). - Consult with the Business Management and colleague(s) regarding the design and implementation of key strategic initiatives and business changes to provide tactical regulatory/compliance advice and recommendations. - Works with Central Compliance team to understand upstream risks as well as new and changing regulatory information, assess the impact to Citizens based on knowledge of products, services, and processes, communicate requirements to the Business Units, and help drive prioritization of the changes. - Assist in the review and resolution of customer dissatisfactions and complaints related to either the retail broker or dealer. Required Qualifications - 8+ years of financial services experience, with 4+ years’ experience in commercial credit relationship management, underwriting/portfolio management, credit approval, credit policy, commercial risk (first, second, or third-line), or similar functions. - Ability to be equally effective in performance of rote duties as well as high-touch analytical work depending on the needs of the given week/month/quarter. - Strong written and verbal communication skills - Advanced use of MS Office Suite (Word, Excel, Powerpoint) - Familiarity with business intelligence tools such as Cognos, Tableau, WebFocus, etc. Education: - Bachelor's Degree - MS (Finance or related), MBA, and/or advanced industry certification (e.g. CFA/FRM designations) To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Hours and Work Schedule: (4 days in office, 1 day remote) Hours per Week: 40 Work Schedule: Monday-Friday Pay Transparency The salary range for this position is $83,000-$111,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position. #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.