• Contactar clientes postpago • Fidelizar y retener clientes • Ofrecer renovaciones, portabilidad o cambio de plan • Cierre de ventas

• Asesores de venta Call Center / Entel para publico chileno.

Role Description The purpose of the OST Representative is to provide oversight of county administration of the Medicaid programs that provide services for all families served at the county level through the NC FAST system and to ensure that all benefits are issued in a timely, accurate, and efficient manner. Major functions of the OST program representative include: - Management Consultation: - Consults with DSS supervisors and directors. - Identifies program needs and understands county department organizational structure. - Uses human resources methodology for assessing staffing needs. - Advises counties on problem solving and restructuring work assignments. - Involved in planning for changing community needs and program growth. - Conducts joint meetings to promote better internal communication. - Teaches supervisory skills through various methods. - Ensuring Program Compliance and Promoting Program Improvement: - Ensures county staff understand and apply program manual policy. - Reviews and enhances policy, interprets new policy during county visits. - Develops corrective action plans with counties when problems are identified. - Monitors and evaluates corrective action plans. - Training: - Identifies, coordinates, and delivers needed training across programs. - Evaluates training needs and develops training materials. - Conducts training sessions and evaluates effectiveness. - Ensuring Compliance with Application and Recertification Processing Standards: - Monitors county performance monthly to ensure compliance with federal standards. - Other Functions and Tasks: - Administers all Medicaid programs at the state level. - Prepares written materials including reports and correspondence. - Assists with resolving Medicaid Help Center tickets. - Oversight of County Administration of NC FAST System Technology: - Provides onsite system support and guidance on the NC FAST case management system. - Assists with Help Desk support and classroom training activities. - Tracks progress and measures user success in navigating NC FAST. Qualifications - Master's degree in a discipline relative to the program and four years of related experience; or - Bachelor’s degree in a discipline relative to the program area and six years of related experience; or - An equivalent combination of education and experience. Requirements - Comprehensive knowledge of management principles, resource allocation, supervisory practices, and coaching techniques. - Strong understanding of Medicaid program structure, financing, policies, and regulations. - Skilled in mediation and conflict resolution. - High level of accuracy and attention to detail. - Effective communication and training abilities. Benefits - Health insurance options. - Standard and supplemental retirement plans. - Paid vacation, sick, and community service leave. - Paid parental leave for eligible employees. Company Description The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, responsible for ensuring the health, safety, and well-being of all North Carolinians.

Role Description The Health Connect Clinical Contact Center (CCC) Registered Nurse (RN) is responsible for providing competent, evidence-based care to assigned patients. The individual will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization consultation. The CCC RN role is complex, requiring flexibility, independent decision making, and collaboration. The RN CCC provides direct care and counseling for patients through a virtual care system for the promotion and maintenance of health and prevention of illness based on the application of the nursing process which includes systematic data gathering, assessment, use of appropriate nursing judgment and evaluation of human responses to actual or potential health problems. The CCC RN is a proficient communicator and provides timely, appropriate advice, and guidance to patients and/or their representatives who seek assistance with healthcare issues. Major Duties included but are not limited to: - Provides direct care and counseling for patients through a virtual care system for the promotion and maintenance of health and prevention of illness. - Utilizes appropriate internal and external resources to the virtual encounter. - Reports unusual occurrences and adverse events, integrating and applying pertinent aspects of governing initiatives, directives, memorandums, and clinical practice guidelines to their professional nursing practice. - Anticipates and recognizes medical/surgical and mental health symptoms. - Initiates or leads others to implement appropriate and timely actions according to the level of urgency or emergency. - Applies nursing process, critical thinking, and nursing judgment skills in recognizing, analyzing, and resolving complex patient care issues. - Demonstrates principles of care coordination, sharing information and referring patients to other disciplines as appropriate. - Holistically anticipates, recognizes, and manages acute, episodic health care and mental health needs of patients. - Demonstrates ability to effectively use current and emerging technologies, modalities, decision support tools, and software applications. - Consistently demonstrates positive and effective communication skills and professional behaviors that promote cooperation and teamwork with all internal and external clients. - Participates in learning opportunities, organizational quality and performance improvement activities, and relevant research initiatives that advance the delivery of nursing in the VISN CCC across the health care continuum. Qualifications - English Language Proficiency. - Graduate of a school of professional nursing approved by the appropriate accrediting agency. - Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth of the United States. - Preferred: 2-3 years of progressive nursing experience in ER/Critical Care or Telephone Triage Experience. - Proficient utilizing computer systems on multiple platforms. - Basic Life Support certification. Requirements - 8 hour tour Monday-Friday between the hours of 7:00 a.m. to 7:15 p.m. CST. Some holiday shifts will be required. - Must be located within 50 miles of a VA main medical center facility. - These positions have been approved to be worked remotely for 1 year. Benefits - Competitive salary, regular salary increases, potential for performance awards. - 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). - Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. - Federal health/vision/dental/term life/long-term care insurance options. - Licensure: 1 full and unrestricted license from any US State or territory.