• Partner with clients to analyze their existing workflows and translate them into effective solutions within the Submittable platform, providing best practice recommendations rooted in industry expertise. • Build and configure accounts, forms, and workflows to client specifications, and perform thorough technical and functional testing across applicant, reviewer, and administrative workflows. • Design and lead tailored training sessions for clients and their stakeholders, continuously adapting instruction to suit each client's needs and technical proficiency, with the goal of long-term self-sufficiency in mind. • Own the client onboarding experience from kick-off to launch, managing timelines, setting expectations, and proactively addressing roadblocks to ensure a smooth and confident transition. • Serve as a cross-functional partner by sharing client feedback and insights with Product, Engineering, Marketing, Sales, and Account Management teams to inform feature development and drive customer adoption and retention. • Maintain deep platform expertise and act as an internal subject matter resource, collaborating with teams to identify project risks, lessons learned, and mitigation strategies.

• Answer escalated calls from sales and/or other departments to support clients. • Manage activity, growth, services, and cancellations for one’s own assigned client portfolios. • Perform various administrative tasks to support the sales team members. • Actively manage the queue and timely schedule trainings for clients. • Perform client demonstrations and software walk-throughs on our products and services. • Reach out to clients that may need additional support. • Proactively identify and work with clients who may be either considered as “at risk” of cancellation or may be a potential candidate for an upsell of services. • Work effectively with other team members and other departments to ensure the maximum result for our clients within the protocols established for the position. • Live DentalXChange’s Company values: Actively Care, Try Hard, Be Humble, Feedback is a Gift. • Other duties as assigned.

• Own the successful execution of implementation projects for new and existing customers, ensuring a smooth and timely transition from sales to full product implementation. • Collaborate with customers to gather requirements and align on the solution design to meet their business objectives. • Serve as a product expert to customers and internal teams, providing consultation on best practice recommendations. • Configure the solution based on client requirements, ensuring that all necessary features and functionality are set up correctly. • Ensure thorough testing of configuration to ensure the system works as expected and resolve any issues that arise. • Identify and resolve any technical issues that arise during the implementation process, collaborating with Product and Engineering teams when necessary.

Title: Inventory Management Sr Site Specialist Location: Loughborough United Kingdom Job Description: Full time Remote As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a global impact. Every day, our colleagues bring our Mission to life by enabling customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve their career goals while contributing to scientific advancement and helping solve some of the world’s most complex challenges — from environmental protection and food safety to advancing life-changing therapies such as cancer research. Role Overview Join our collaborative team at Thermo Fisher Scientific as a Senior Site Specialist within Unity Lab Services, based in Oxford. In this role, you will be a key on-site partner supporting laboratory operations and ensuring seamless service delivery to scientific teams. You will play a critical role in enabling researchers and scientists to focus on their core work by managing essential lab support functions including inventory control, materials management, equipment coordination, and compliance with safety and quality standards. You will act as a trusted interface between Thermo Fisher Scientific and our customers, ensuring high-quality service, operational efficiency, and continuous improvement across laboratory support activities. Key Responsibilities - Manage and maintain laboratory inventory systems and stock control processes - Coordinate daily laboratory support operations on customer sites - Ensure accurate tracking of materials, chemicals, and consumables - Support equipment handling, maintenance coordination, and lab readiness - Ensure full compliance with GMP/GLP standards and safety regulations - Maintain accurate documentation and operational records - Collaborate closely with scientists, researchers, and internal teams - Deliver high-quality customer service and on-site operational support - Identify and support continuous improvement opportunities within lab operations Requirements - Minimum 2 years of experience in a laboratory, scientific, logistics, or customer service environment - Degree or background in Biology, Chemistry, or related scientific field preferred - Strong proficiency in Microsoft Office, especially Excel - Experience with inventory management systems and handheld scanning devices - Knowledge of GMP/GLP environments and laboratory safety protocols preferred - Strong communication skills with ability to interact professionally at all levels - Excellent attention to detail, organisation, and problem-solving skills - Ability to work independently while maintaining high standards of accuracy - Physically able to lift/push/pull 30–40 lbs regularly (up to 50 lbs occasionally) - Able to stand and walk for extended periods and work in varied environments - Willingness to wear required PPE (lab coat, safety glasses, steel-toe footwear) - Flexibility to work overtime or adjusted schedules when required - Experience with chemical handling and waste management is an advantage - Ability to operate material handling equipment (e.g. pallet jacks, pushcarts) - IATA/DOT certification is a plus - Bilingual skills are a plus - Valid driver’s license may be required for some positions - Strong customer service mindset and professional attitude