Helping our clients achieve their goals starts with attracting and obtaining top talent. We look for highly innovative and bright individuals; give them the tools they need, then give them the freedom to do what they do best. We empower our employees to make the best of their opportunities in a rewarding and challenging environment. We have a passion for excellence. Our employees thrive on making a difference and generating results for our clients in a flexible environment that offers support and camaraderie. No matter where you are located throughout the globe, DPRA offers vast learning opportunities and a flexible work style to help our staff manage responsibilities and add balance to their lives. Along with a flexible workplace, DPRA offers a Total Rewards program that provides its employees with not only a competitive salary but also covers a wide variety of benefits and programs! If you are looking for a challenging position in an innovative company, then this is the position for you. DPRA is seeking a UX Engineer for fully remote, full-time role. This position is responsible for driving the end-to-end user experience strategy and execution for a large-scale DoD AI/ML platform. This role blends product management, UX strategy, and visual design leadership, ensuring platform capabilities are translated into intuitive, mission-aligned user experiences. Essential Job Duties and Functions: - The ideal candidate thrives in a fast-paced environment requiring complex problem solving and cross-functional collaboration. This individual will work closely with platform architects, data science and data engineering leads, product manager(s), engineering teams, and DoD customers to translate technical capabilities into validated UX concepts, workflows, and mockups. - Acts as a key member of the delivery team, ensuring UX/UI designs are aligned with project objectives, customer needs and operational constraints. Works with QA and DevOps to ensure delivered capabilities meet usability, performance, and quality standards. - Leads customer engagement and validation efforts, including Joint Application Development (JAD) sessions, usability testing, and iterative design reviews. Ensures designs are continuously vetted with stakeholders and evolve based on user feedback. - Collaborates with the Client on the design of product—including data, AI’ML models, security compliance, customer organizational requirements and system architecture—to ensure user workflows align with technical capabilities and cross-functional requirements. Translates these architectures into user-centric design artifacts, mockups, and interaction models. - Responsible for the creation of UI/UX design specifications, workflows, and early stage mockups to guide development teams. Establishes and maintains UX/UI standards, design systems, and best practices, ensuring consistency, accessibility, and scalability. - May develop high-level system interaction diagrams and user journey flows to support program design, development, testing, and documentation. Basic Qualifications: - Bachelor’s degree in Computer Science, Human-Centered Design, Product Design, Interaction Design, or related field (or equivalent experience) - Minimum 5 years of experience performing similar functions on DoD or commercial programs/projects - Experience working on complex platforms or enterprise systems, preferably AI/ML or data-intensive environments - Demonstrated ability to translate technical architectures into user-centric workflows and designs - Strong experience facilitating customer workshops, Joint Application Development (JAD) sessions, and usability testing - Proven ability to collaborate with product managers, architects, engineers, and QA teams - Experience creating wireframes, mockups, and interactive prototypes (e.g., Figma or similar tools) into production UI - Ability to analyze user needs and data to define and document effective solutions - Strong communication skills with the ability to present to both technical and non-technical stakeholders - Ability to contribute across all phases of the Agile development lifecycle, with emphasis on design, planning, and validation - Ability to work directly with Functional Subject Matter Experts to define requirements and refine user interfaces - Willingness to travel as needed - Must be a US Citizen with an Active DoD security clearance Preferred Qualifcations: - Experience supporting DoD AI/ML platforms, data platforms, or geospatial systems - Familiarity with Agile tools (e.g., Jira) and frameworks (Scrum, SAFe) - Experience in front-end technologies (HTML, CSS, JavaScript frameworks) for effective collaboration with development teams (not a primary coding role) - Experience with AWS, GCP or other cloud platforms - Experience developing or contributing to design systems and UX governance frameworks - Certifications in Product Management, UX Design, or Agile methodologies (CSM, SAFe, etc.) - Other relevant Technical and Agile certifications (i.e. Certified Scrum Master, Microsoft (MCSD, MCSE) Certifications, SaFE Certifications, etc.)

Important Information Experience: +4 years Job Mode: Full-time Work Mode: Remote ID: 20816 Job Summary We are looking for an experienced Software Support Engineer to join our Product Support team as a key contributor in troubleshooting complex issues, resolving bugs, supporting business requests, and maintaining platform stability across our systems. This is a hands-on technical role that requires independent judgment, strong diagnostic skills, and the ability to work across multiple systems simultaneously. You will serve as the primary Level 2/3 technical support resource, working closely with both business stakeholders and product/engineering teams. You are expected to independently investigate and resolve application-level issues, perform data corrections, execute configuration changes, and drive continuous improvement of support processes—including leveraging AI tools to increase efficiency and reduce manual effort. You should be comfortable making decisions under pressure and mentoring others on troubleshooting approaches. Responsibilities and Duties - Provide Level 2/3 support for application and product-related tickets, triaging, diagnosing root causes, and implementing fixes across our loan servicing platforms (including legacy and modern systems). - Write and execute SQL queries and Ruby scripts to investigate data issues, perform corrections, and generate reports to support business operations. - Perform feature enhancements, maintenance tasks, and bug fixes on the existing Ruby on Rails codebase. - Monitor application health and performance using observability tools (e.g., OpenSearch, New Relic) to proactively identify and resolve issues before they impact the business. - Collaborate with product, Leverage AI-powered tools (e.g., GitHub Copilot, Claude, Codex) to accelerate debugging, code analysis, log analysis, and documentation tasks. - engineering, QA, and business teams to understand issues, communicate status, and drive resolution. - Participate in code reviews and daily standups. - Document troubleshooting runbooks, known issues, and resolution patterns to build a shared knowledge base. - Identify recurring issues and propose automation or systemic fixes to reduce support volume over time. Qualifications and Skills - Bachelor’s Degree in Computer Science, Software Engineering, or a related technical field; or equivalent combination of education and professional experience. 3–5 years of hands-on experience in a software support, application support, or software engineering role. - Demonstrated proficiency in Ruby on Rails with experience building, debugging, and maintaining production web applications. - Advanced SQL skills with proven experience writing complex queries, stored procedures, and data corrections in production environments (PostgreSQL, MySQL, or similar). - Strong understanding of object-oriented programming principles with demonstrated ability to navigate, debug, and extend large, established codebases independently. - Proven problem-solving and analytical skills — able to independently break down complex technical issues across multiple systems, identify root causes through systematic investigation, and implement effective solutions under time pressure. - Excellent written and verbal communication skills, with the ability to explain technical issues to both technical and non-technical audiences. - Proficiency with version control systems (GitHub, Gitlab) and collaborative development workflows (pull requests, code reviews, branching strategies). - A self-directed professional who takes ownership of problems end-to-end, manages competing priorities effectively, and can operate independently with minimal oversight.   Preferred Skills - Experience with observability and monitoring platforms such as OpenSearch (Elasticsearch), New Relic, Datadog, Grafana, or Splunk. - Hands-on experience with AI-assisted development tools (GitHub Copilot, Claude, ChatGPT) for code generation, debugging, or log analysis. - Familiarity with AI/ML concepts and the ability to evaluate how AI can be applied to improve support workflows (e.g., automated triage, anomaly detection, intelligent alerting). - Knowledge of RESTful APIs and experience troubleshooting API integrations using Postman. - Exposure to cloud infrastructure (AWS) and containerized environments (Docker, Kubernetes). - Experience with Agile/Scrum methodologies and tools (Jira, Confluence). - Familiarity with CI/CD pipelines and automated testing frameworks (RSpec, Capybara). About Encora Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

• Support the design and implementation of secure application architectures under guidance from senior engineers. • Apply secure coding practices and assist in threat modeling and vulnerability assessments. • Conduct and support application security testing (SAST, DAST, SCA, and manual reviews). • Assist in integrating security controls into CI/CD pipelines, including automated testing and scanning. • Leverage automation and RPA tools to improve efficiency in vulnerability tracking, reporting, and remediation workflows. • Support implementation of security controls and policy gates aligned with organizational standards. • Participate in the vulnerability management lifecycle, including identification, triage, and remediation tracking.

• Lead the implementation of application security practices across the SDLC, including secure coding, threat modeling, and vulnerability management • Design and deploy automated security controls within CI/CD pipelines (SAST, DAST, SCA, secrets scanning, policy gates) • Leverage RPA and automation tools to streamline vulnerability detection, triage, reporting, and remediation workflows • Conduct application security assessments, including code reviews, dynamic testing, and manual analysis • Identify, prioritize, and remediate application and API vulnerabilities aligned with OWASP Top 10 and modern threat landscapes • Partner with engineering, DevOps, and product teams to implement secure-by-design and DevSecOps practices • Integrate security into release pipelines, ensuring continuous monitoring, scanning, and compliance enforcement • Support and improve the vulnerability management lifecycle, including metrics, reporting, and risk-based prioritization