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AAA - American Automobile Association logo
AAA - American Automobile Association

A nonprofit founded in 1902 in Chicago, Illinois, the American Automobile Association (AAA) is recognized as North America’s largest provider of travel and mo

Commercial Auto Claims Adjuster

Location

Alabama + 22 moreAll locations: Alabama | Arizona | California | Colorado | Connecticut | District of Columbia | Florida | Idaho | Illinois | Iowa | Kansas | Kentucky | Louisiana | Maine | Nevada | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | South Carolina | Washington

Posted

125 days ago

Salary

0

Seniority

Junior

High School1 yr expExperience acceptedSpanishEnglish

Job Description

Commercial Auto Claims Adjuster

AAA - American Automobile Association

• Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage • Explains claims process, next steps, and outcomes to involved parties • Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish • Takes inbound calls from customers and maintains an inventory of pending claims • Conducts coverage and liability investigations • Advises customers of available benefits, coverages, and liability outcomes • Coordinates and oversees the claims process; keeping customers informed • Negotiates estimating damages and supplements • Validates reparability and monitors repairs • Arranges towing, storage, and rental vehicles as needed • Addresses subrogation and total loss responsibilities • Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to • Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence

Job Requirements

  • High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features
  • Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training
  • Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications
  • Must meet work from home requirements including internet speeds and designated workspace
  • Ability to type 30 wpm

Benefits

  • Total compensation package
  • Annual bonus eligibility for most roles
  • 401(k) with a company match
  • Paid training program

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