• Manages employees by supporting, coaching, training, assisting with time management and performing evaluations; should conduct regular meetings with all direct reports. • Serves as a subject matter expert on out-of-network reimbursement trends, data analytics, and arbitration performance. • Oversees and performs advanced data analysis using tools such as SQL, Tableau, and Power BI to identify payment trends, performance gaps, and process improvement opportunities. • Designs and develops automated reports, dashboards, and data visualizations that translate complex data into actionable business insights. • Partners with business intelligence, payor analytics, and operational teams to define metrics, design analytical frameworks, and optimize arbitration strategies. • Develops and maintains standard operating procedures (SOPs), process documentation, and training materials related to analytical and operational workflows. • Leads the creation and continuous improvement of data models, automation tools, and performance tracking mechanisms to support KPIs and measure business outcomes. • Supports strategic initiatives by providing analytical insights and operational recommendations to senior leadership.

• Independently plan, scope, and deliver network infrastructure projects and operational improvements end-to-end. • Define and maintain standards, runbooks, and best practices for Network administration across all supported platforms. • Proactively identify and propose improvements to Network management processes, tooling, and architecture. • Provide technical leadership to the Network Operations team of approximately 6 people. • Ensure the stability, availability, performance, and continuous improvement of the global network infrastructure. • Support and coordinate network operations across Europe, Asia, and the Americas. • Act as the technical escalation point for critical incidents, root cause analysis, and complex troubleshooting. • Improve and automate operations. • Collaborate closely with other technical teams and management stakeholders to ensure smooth and aligned operations. • Define and promote operational standards, best practices, and continuous improvement initiatives. • Oversee and optimize network monitoring, observability, and management tools. • Evaluate new Network technologies, versions, and configurations to drive efficiency and reduce operational risk. • Contribute to automation efforts for provisioning, patching, monitoring, and routine maintenance tasks. • On Call support.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role provides technical leadership to support network operations and mentor junior technicians in technical theory and operational discipline. It involves managing technical escalations, guiding project initiatives, and ensuring effective communication with relevant stakeholders. The role requires advanced knowledge of network theory, project management, core networks, transport, signaling protocols, and disaster recovery planning. Success is measured by effective resolution of technical issues, progress in project management, and improvements in operational processes. The work impacts organizational efficiency and network reliability, contributing to improved service delivery for customers. Job Responsibilities: - Provide technical direction and support to improve network performance and resolve outages within and beyond the immediate team - Lead key projects and initiatives, guiding junior technicians and reporting progress, challenges, and resolutions effectively - Identify and develop process improvements related to maintenance and repair activities, recommending implementation to management - Create training materials and facilitate training sessions to maintain and enhance technical skills and organizational knowledge - Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: - Bachelor's Degree OR combination of education and experience deemed equivalent (Required) - Acceptable areas of study include Telecommunications Technology, Network Engineering or related field (Preferred) - 2-4 years - Working experience in switch operations and maintenance. - 4-7 years - Wireless telecommunications or other related experience. Knowledge, Skills and Abilities: - Communication (Required) - Microsoft Office (Required) - Attention To Detail (Required) - Radio Frequency (RF) (Required) - Electronics (Required) Licenses and Certifications: - At least 18 years of age - Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $33.55 - $60.51 Corporate Bonus Target: 10% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ352038¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role provides technical leadership to support network operations and mentor junior technicians in technical theory and operational discipline. It involves managing technical escalations, guiding project initiatives, and ensuring effective communication with relevant stakeholders. The role requires advanced knowledge of network theory, project management, core networks, transport, signaling protocols, and disaster recovery planning. Success is measured by effective resolution of technical issues, progress in project management, and improvements in operational processes. The work impacts organizational efficiency and network reliability, contributing to improved service delivery for customers. Job Responsibilities: - Provide technical direction and support to improve network performance and resolve outages within and beyond the immediate team - Lead key projects and initiatives, guiding junior technicians and reporting progress, challenges, and resolutions effectively - Identify and develop process improvements related to maintenance and repair activities, recommending implementation to management - Create training materials and facilitate training sessions to maintain and enhance technical skills and organizational knowledge - Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: - Bachelor's Degree OR combination of education and experience deemed equivalent (Required) - Acceptable areas of study include Telecommunications Technology, Network Engineering or related field (Preferred) - 2-4 years - Working experience in switch operations and maintenance. - 4-7 years - Wireless telecommunications or other related experience. Knowledge, Skills and Abilities: - Communication (Required) - Microsoft Office (Required) - Attention To Detail (Required) - Radio Frequency (RF) (Required) - Electronics (Required) Licenses and Certifications: - At least 18 years of age - Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $33.55 - $60.51 Corporate Bonus Target: 10% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ352038¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.