At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role provides technical leadership to support network operations and mentor junior technicians in technical theory and operational discipline. It involves managing technical escalations, guiding project initiatives, and ensuring effective communication with relevant stakeholders. The role requires advanced knowledge of network theory, project management, core networks, transport, signaling protocols, and disaster recovery planning. Success is measured by effective resolution of technical issues, progress in project management, and improvements in operational processes. The work impacts organizational efficiency and network reliability, contributing to improved service delivery for customers. Job Responsibilities: - Provide technical direction and support to improve network performance and resolve outages within and beyond the immediate team - Lead key projects and initiatives, guiding junior technicians and reporting progress, challenges, and resolutions effectively - Identify and develop process improvements related to maintenance and repair activities, recommending implementation to management - Create training materials and facilitate training sessions to maintain and enhance technical skills and organizational knowledge - Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: - Bachelor's Degree OR combination of education and experience deemed equivalent (Required) - Acceptable areas of study include Telecommunications Technology, Network Engineering or related field (Preferred) - 2-4 years - Working experience in switch operations and maintenance. - 4-7 years - Wireless telecommunications or other related experience. Knowledge, Skills and Abilities: - Communication (Required) - Microsoft Office (Required) - Attention To Detail (Required) - Radio Frequency (RF) (Required) - Electronics (Required) Licenses and Certifications: - At least 18 years of age - Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $33.55 - $60.51 Corporate Bonus Target: 10% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ352038¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

• Detect and respond to security threats across network, systems, and cloud environments. • Troubleshoot and resolve complex technical issues, performing root cause analysis to prevent future incidents. • Act as an escalation point for unresolved alerts/issues. • Mentor SNOC Engineer I team members and assist with technical development. • Create and improve Standard Operating Procedures (SOPs) and knowledge base documentation. • Collaborate on projects to integrate new technologies and improve reliability. • Support compliance initiatives (CMMC, SOC 2, ISO 27001). • Investigates and responds to complex security alerts (lateral movement, privilege misuse). • Performs root cause analysis and recommends remediation actions. • Maintains and tunes SIEM and EDR detections to improve accuracy. • Supports proactive security initiatives (threat hunting, detection engineering). • Mentors Engineer I in effective triage and investigative techniques. • Collaborates with clients and internal teams on remediation plans.

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary The Manager, Network Operations is responsible for the ongoing operational stability, performance, and availability of the network. This role oversees daily network operations, ensures adherence to service level agreements (SLAs), and manages the performance of third-party managed service providers responsible for network monitoring, maintenance, and support. This position blends hands-on operational leadership with vendor oversight, ensuring reliable, secure, and cost-effective network services that meet business and customer needs. Your role in our mission Network Operations & Service Delivery • Own day-to-day network operations, including monitoring, incident response, escalation management, and problem resolution. • Ensure network services consistently meet availability, performance, security, and compliance requirements. • Oversee testing, turn-ups, maintenance windows, and operational readiness for backbone data and office networks. • Review operational metrics and trends to proactively identify risks, capacity issues, and improvement opportunities. Managed Service Oversight • Manage and govern network managed service providers, including SLA performance, service quality, and contractual compliance. • Conduct regular service reviews, root cause analyses, and corrective action planning with the managed service provider. • Define and enforce operational processes, runbooks, escalation paths, and reporting standards for managed services. • Serve as the escalation point for critical incidents impacting customer or business operations. Operational Planning & Architecture Support • Partner with architecture and engineering teams to ensure operational requirements are incorporated into network designs. • Support network lifecycle activities including planning, implementation, optimization, and decommissioning. • Ensure compatibility and operational supportability of network hardware and software deployed in customer environments. Security, Compliance & Risk Management • Ensure adherence to security standards, compliance requirements, and audit controls for network operations. • Support security audits, vulnerability remediation, and implementation of security best practices. People & Financial Management • Lead, select, hire, coach, and develop network operations staff to deliver high-quality, reliable services. • Set performance expectations, conduct evaluations, and address performance issues in alignment with company guidelines. What we're looking for - Bachelor’s degree or equivalent combination of education and experience - Bachelor’s degree in computer science, mathematics, engineering, or related field preferred - Five or more years of experience in network operations, network services, or network planning - Three or more years of leadership or supervisory experience - Experience managing or overseeing network managed service providers - Certified Network Engineer (CNE) certification preferred - Experience with data communications equipment and transmission technologies - Strong understanding of network operations, monitoring, incident management, and service delivery - Experience working with security systems and implementation procedures - Experience managing departmental budgets What you should expect in this role - Remote position (US only) - Opportunities to travel through your work (0-10%) - Video cameras must be used during all interviews, as well as during the initial week of orientation - The deadline to submit applications for this posting is 4/30/2026 The pay range for this position is $95,600.00 - $136,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

• Monitor and maintain all software products and production environment on available tools; provide documentation for process changes and format updates; • Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance; • Minimize risk and exposure to system security and business interruptions on company's infrastructure; • Actively participate in disaster recovery and BCP events. • Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance • Process documentation (KB) • User/system impacted incident management and resolutions, including working with multiple IT groups, Incident Managers, open business communications and reporting to IT Senior Leadership • Mentoring/Training • Regular attendance on a full-time schedule of at least 8 hours and 40 hours per week • Have good communication skills (including public speaking, critical business writing skills, process documentation and knowledge base article composure)