• Insurance Operations is responsible for all administrative and operational tasks that support underwriting. This includes: • Policy administration: creating, issuing and updating policies, endorsements, renewals, and client documentation. • Premium administration: issuing invoices, processing payments, monitoring outstanding premiums, and coordinating with Finance. • Communication with brokers and clients: sending renewal requests, collecting questionnaires, requesting updates, and providing policy documents. • Bordereaux & reporting: preparing and submitting monthly bordereaux and other required reports to insurers, ensuring data accuracy and meeting reporting deadlines. • Compliance: performing UBO checks, storing compliance documentation, and supporting audits. • Data management: ensuring that client files, documents, questionnaires, and information are complete, accurate, and up to date. • Process & system support: maintaining work instructions, supporting ANVA/Insly processes, and reporting issues or improvement points. • General operational support: prioritising tasks, supporting underwriting, monitoring deadlines, and ensuring smooth daily operations. • You will be part of the project team responsible for implementing our new insurance platform.

- Oversee and optimize all IT operations, guaranteeing reliable and effective technology services. - Develop and implement operational strategies that align with business objectives. - Lead, mentor, and inspire a high-performing IT operations team. - Manage vendor relationships and negotiate contracts to maximize value. - Drive continuous improvement initiatives to enhance performance and reduce risks. - Collaborate closely with leadership to support growth and digital transformation initiatives.

• CRM Management • Pipeline & lifecycle configuration • Data integrity & hygiene • Dashboards & reports • User onboarding & training • Workflow & automation • CRM integrations • Reporting & Pipeline • RFP response support • Stage conversion & velocity reports • Monthly KPI cadence • Pipeline risk flagging • Competitive market research • Process Documentation • Standardize lead-to-close workflows • Maintain playbooks & guides • Identify & recommend improvements

• Manage the existing team for operations related to manufacturer programs • Responsible for the management of the client program manager(s) • Participate in strategic and tactical planning sessions • Make recommendations in the development of long-term strategies • Present strategic and operational plans for the development of new • Participate in proposal writing, contracting, client presentations, and pricing • Involved with the development of policies, standard operating procedures and work instructions for manufacturer • Responsible for overseeing the recruitment, training and management of program teams • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. • Performs other related duties as assigned.