- Oversee and optimize all IT operations, guaranteeing reliable and effective technology services. - Develop and implement operational strategies that align with business objectives. - Lead, mentor, and inspire a high-performing IT operations team. - Manage vendor relationships and negotiate contracts to maximize value. - Drive continuous improvement initiatives to enhance performance and reduce risks. - Collaborate closely with leadership to support growth and digital transformation initiatives.

• CRM Management • Pipeline & lifecycle configuration • Data integrity & hygiene • Dashboards & reports • User onboarding & training • Workflow & automation • CRM integrations • Reporting & Pipeline • RFP response support • Stage conversion & velocity reports • Monthly KPI cadence • Pipeline risk flagging • Competitive market research • Process Documentation • Standardize lead-to-close workflows • Maintain playbooks & guides • Identify & recommend improvements

• Manage the existing team for operations related to manufacturer programs • Responsible for the management of the client program manager(s) • Participate in strategic and tactical planning sessions • Make recommendations in the development of long-term strategies • Present strategic and operational plans for the development of new • Participate in proposal writing, contracting, client presentations, and pricing • Involved with the development of policies, standard operating procedures and work instructions for manufacturer • Responsible for overseeing the recruitment, training and management of program teams • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. • Performs other related duties as assigned.

• Facilitate and ensure compliance of Track daily settlement process via computer-based software • Utilize Track reporting and data insights to audit user role compliance for process timeliness, due date compliance, and error corrections • Assign schedules and pay formulas within Track for proper calculations of net billable hours • Manage daily business process within Track to confirm settlement of charges within client’s ERP • Provide training to Supervisors and Vendors during onboarding and general maintenance • Manage user accounts/profiles and report filters, and other ad hoc administrative requests • Manage labor, equipment, and material rates to guarantee up-to-date contractual compliance • Provide support for all Track Platform issues that hinder operation of daily settlement process • Execute Track Platform implementation project plans, ensuring that implementations follow MCi’s standards and are delivered consistently • Facilitate completion of standardization elements, integration and user acceptance testing, and other project deliverables in adherence to the project schedule • Assist clients with identification and organization of Master Data as required • Collaborate with clients to expand their contractor management strategy and business processes based on industry best practices • Liaise with internal teams and external stakeholders to optimize contractor work processes and use of Track • Provide instructor-led training in group and one-on-one settings and provide end-user support during and after the implementation process • Become Track subject matter expert and advocate, driving knowledge and understanding of systems and processes both internally and externally