• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success. • Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions. • The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution. • Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives. • Convert business requirements into well-designed, high-performing AI agents. • Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective. • Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle. • Shape agent behavior through conversational design, product intuition, and performance data. • Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success. • Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions. • The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution. • Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives. • Convert business requirements into well-designed, high-performing AI agents. • Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective. • Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle. • Shape agent behavior through conversational design, product intuition, and performance data. • Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Lead the development lifecycle for AI/ML models, manage a team of Data Scientists, identify improvement opportunities, and provide stakeholder updates to ensure alignment with business goals and project timelines.

• Own the end-to-end program management of AI transformation initiatives across all functions. • Work directly within functions — Sales, Marketing, Product, Engineering, Finance, HR, Customer Support, Services — to identify the highest-leverage AI applications and drive their deployment into daily workflows. • Drive Illumia’s AI adoption to 100%, ensuring that adoption translates into measurable efficiency gains. • Own AI governance decisions for Illumia’s AI deployments, drawing on Legal, IT Security, and functional leaders as needed to ensure deployments are secure, compliant, and fit for purpose.