About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. About the Role The Sales Operations Specialist supports day-to-day operational activities that help drive sales performance for assigned retail accounts. Key functions will include demand planning, inventory management, purchase order execution, POS & trend analysis, trade spend management and daily monitoring of overall business trends and operational performance.. This role works closely with SharkNinja Internal teams to help track business performance, maintain forecasts, and support execution across key operational processes. Key Responsibilities - Support operational activities related to demand planning, inventory tracking, purchase orders, and sales performance reporting - Assist in pulling and maintaining weekly business reports, highlighting trends, risks, and opportunities - Help track promotional performance against expectations and support future shipment and forecasting plans - Work closely with Sales, Demand Planning, and Supply Chain teams to support forecasting, inventory planning, and order management - Maintain forecasts, pricing updates, and new item information within internal systems (training provided) - Participate in weekly calls with customer replenishment or planning teams to review recent results and updates - Coordinate order timing and availability with internal supply chain partners - Support trade spend tracking and ensure confirmed promotional plans are reflected in forecasting tools - Assist with customer presentations, business reviews, and recurring reporting (e.g., weekly and monthly updates) - Build working knowledge of the kitchen and floor care category, including products, consumers, and competitors - Help prepare monthly performance summaries and basic analysis of sales and operational metrics Qualifications - Bachelor's degree or equivalent experience (Business, Analytics, Supply Chain, or related field preferred) - 1-3 years of relevant experience, including internships or co-ops in business analytics, supply chain, sales operations, or finance - Strong interest in data analysis, forecasting, and operational problem-solving - Comfortable working with data in Excel and learning new systems and tools - Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment - Clear communicator who enjoys working cross-functionally and learning from others - Experience or exposure to large retailers or e-commerce platforms (including Amazon) is a plus, but not required - Willingness to travel occasionally (up to ~20%) for team meetings or corporate events Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. Pay Range $66,300-$81,100 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

• Serve as a subject-matter expert for Medical Bill Review (MBR) operations; • Provide advanced production support and drive process improvements; • Coordinate cross-functional issue resolution and project execution; • Support processing of workers’ compensation medical and pharmacy bills from bill intake through payment; • Investigate bill processing issues and problem-solve; • Interface with multiple vendors for issue resolution; • Monitor business dashboards and vendor reports daily for TAT trends; • Recommend workflow enhancements and document trends and issues for improvement; • Build and maintain relationships with internal teams, external vendors, and medical providers.

• Serve as the day-to-day point of contact for claims processing and contact center vendors, fostering strong working relationships to ensure smooth operations and service delivery • Manage day-to-day vendor interactions, addressing any challenges, concerns, or questions that may arise and ensuring that issues are resolved promptly • Coordinate with internal teams to communicate vendor capabilities, limitations, and updates, aligning vendor performance with client needs and expectations • Track and monitor vendor performance guarantees, including claims processing turnaround times, call center response times, and other key performance indicators (KPIs) to ensure SLA adherence • Identify and escalate issues, performance deviations, and service disruptions, managing the resolution process to ensure timely and effective outcomes • Collaborate with the vendor and internal teams to implement corrective actions when performance does not meet agreed-upon standards • Provide reporting and analytical support to the Client Management team, ensuring that data related to vendor performance, claims processing, and contact center activities is captured, analyzed, and delivered in a timely manner • Develop and maintain regular performance dashboards and reports to keep internal stakeholders informed of vendor performance, trends, and any emerging issues • Utilize reporting tools to identify opportunities for operational improvements and service delivery enhancements • Collaborate with both vendors and internal teams to identify and implement process improvements aimed at enhancing the efficiency, quality, and accuracy of claims processing and contact center operations • Monitor ongoing service delivery and propose strategies to optimize workflows, reduce errors, and improve the overall member experience • Ensure that the vendor's services are compliant with all regulatory and contractual requirements • Work closely with internal teams, including Client Management and Member Experience, to ensure seamless communication and integration between vendors and internal systems or processes • Act as a liaison between internal stakeholders and vendors to ensure alignment on expectations, timelines, and key deliverables • Provide support for any client-facing meetings or discussions related to vendor performance, issues, or ongoing improvements

• Executes analyses using forensics technologies to collect computer evidence. Restores data such as documents, photos, and emails from hard drives that have been deleted, damaged, or manipulated. • Presents investigation results and provides evidence for legal proceedings. Manages the investigation processes, including the analysis, documentation, and evidence handling for legal proceedings. Confirms policies, procedures, and processes related to forensic functions are updated.