Act as a subject matter expert (SME) in a specialized area of collections/recovery business. Assist in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure.

AML Support Specialist Melbourne New Markets & Group Strategy – AML / Permanent / Hybrid Hi, we’re PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team. A day in the life As an AML Support Specialist, you are on the frontline supporting customers with onboarding and ongoing AML related enquiries. You respond to inbound queries via phone, email and web, ensuring every interaction is professional, timely and solution focused. You manage cases from start to finish, including complex enquiries and complaints, working closely with internal teams such as Risk, Legal, Technology and Customer Experience to drive resolution. You monitor queues and workflows to ensure service levels are met and customers are kept informed throughout the lifecycle of their case. About the role This role is responsible for delivering exceptional AML support while adhering to internal policies and procedures. You will solve complex problems, escalate where required, and ensure customers receive clear guidance through job aids, help content and your subject matter expertise. You will also follow documented complaints handling processes to achieve first call resolution wherever possible and build strong working relationships across the business. Key capabilities we’re looking for: - Previous experience in a customer focused environment - Strong time management and ability to balance competing priorities - Proven collaboration skills and ability to build strong stakeholder relationships - Excellent written and verbal communication skills with strong attention to detail - Experience in AML, fraud or financial crime is desirable but not essential What success looks like in the first 6-12 months: - Consistently meeting or exceeding agreed service levels and KPIs - Demonstrating strong problem solving and sound decision making in complex cases - Building trusted relationships with internal stakeholders to support efficient case resolution - Contributing to continuous improvement of processes and customer experience Why Join us? - Quarterly wellness days to recharge - Four weeks Workcation per year, work from an approved country - Take the opportunity to purchase up to four weeks additional annual leave per year - Learn from the best and upskill with PEXA Academy certifications and grow your career

Title: FSP Country Approval Specialist Location: Remote North Carolina United States of America Full time Remote Essential Functions: • Support the facilitation of site start up and communication with internal and external team members to ensure prompt site approval and study timelines are achieved. • Support sites and study teams to achieve rapid site start up. • Work directly with assigned sites on all site related essential document collection and review. • Partner with internal Study Startup team, Clinical Operations teams, and other stakeholders to improve overall SSU metrics and deliver processes. • Ensure standards are applied to the SSU processes across projects. • Review site essential documents for start-up including but not limited to: ICF, FDF, 1572, CVs etc • Promptly recognize and improve potential site activation delays and escalate to appropriate team members. • Track all actions and communications with sites to ensure timelines are achieved for studies and sites assigned. • Review and provide feedback to management on site performance metrics. • Ensure accuracy and completeness of the eTMF for assigned sites during start up Technical/Functional (Line) Expertise: • Understanding of the pharmaceutical industry (e.g., clinical development, the prescription drug distribution process, etc.) • Understanding of Clinical Trial Agreements, budgeting and fair market value principals • Knowledge or FDA and ICH-GCP guidelines for conducting clinical research Minimum Requirements • Bachelor's degree or equivalent. • 2+ years of experience in clinical research Site Start Up within a pharmaceutical company, CRO or relevant industry vendor. • Activation experience required. • Ability to explain data to facilitate decision making processes to be data driven. • Knowledge and understanding of clinical study protocols and essential documents • Strong organizational skills, decision making, communication and negotiation skills • Proficient in Microsoft Excel, Word, and PowerPoint. Leadership • Demonstrated ability to work across functions, regions, and cultures • The ability to inspire, motivate and drive results • Excellent communicator, able to persuasively convey both ideas and data, verbally and in writing • Proven skills as an effective team player who can engender credibility and confidence within and outside the company • Ability to distill complex issues and ideas down to simple comprehensible terms • Embraces and demonstrates a diversity and inclusion mindset and role models these behaviors for the organization Interaction: • Effectively navigates the changing external and internal environment • Effectively represents themselves in high-level negotiations with the ability to resolve conflict in a constructive manner • Takes the initiative and proactively resolves challenges with internal and external team members.

Role Description The Specialist is responsible for delivering ongoing functional support and workforce management expertise to clients following system go-live. The role supports UKG Pro WFM and UKG Workforce Central customers. This is a remote position based in the United Kingdom. Duties and Responsibilities - Project delivery - Provide ongoing functional support: Lead specific tasks within the project plan and provide domain expertise to assist other consultants with their respective tasks. - Manage support cases aligned to SLAs; deliver configuration across timekeeping, pay rules, accruals, scheduling, and reporting. - Lead requirement gathering sessions, develop functional or technical design, configure complex requirements in WFM vendor product, implement complex integration components, lead testing effort, provide production support. - Analyze functional issues, perform approved configuration changes, support UKG releases, and escalate complex design decisions. - Select appropriate methodology tools for internal and/or external use on projects. - Create and deliver client-facing presentations with assistance from others on complex topics. - Ensure timely delivery of consultant’s assigned tasks and quality of their deliverables while working on Specialist's domain expertise. - Support Project Manager by highlighting potential project risks in a timely manner. - Demonstrate good understanding of Axsium products (e.g., Opus, Change Management); and be able to identify associated client opportunities. - Client Interaction - Represent Axsium to our clients in the following ways, leading the Axsium team as needed: - Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platforms. - Communicate case status clearly, participate in recurring support calls, and build productive relationships with client WFM, Payroll, and HR teams. - Analyze functional issues, perform approved configuration changes, support UKG releases, and escalate complex design decisions. - Demonstrate the ability to navigate difficult situations in a calm and structured way and seek help if required. - Understand, adapt, and act respectfully within the client’s organisation and culture. - Actively guide clients to achieve desired outcomes. - Develop and maintain positive relationships with clients on projects and beyond. - Gain expertise with Axsium service offerings and WFM vendor landscape, and find opportunities for additional work to share with a client. - Provide insight to client on WFM operations and best practices. - Administration - Timely and accurate submission of timecards and expense reports. - Proactively provide notification of availability and adhere to project assignment hours. - Comply with Axsium data security policies and HR (Human Resources) policies. - Communicate clearly, effectively, and in a timely manner with peers, leadership, and all others at Axsium. - Effectively use bench time for Axsium’s improvement and for personal development. - Culture - Act as an ambassador for Axsium culture in personal presentation, commitment, and integrity. - Take personal ownership and accountability for individual ability to positively impact Axsium’s company success. - Obtain and measurably demonstrate increasing knowledge in WFM processes and systems and labour productivity best practices, through training and experience. - Collaborate within Axsium with peers through ASK and other knowledge sharing forums. Qualifications - University or college degree ideally in business, computer science, or information systems. - Good analytical and problem-solving skills with ability to identify gaps, evaluate, and recommend alternative solutions. - Excellent communication skills with attention to detail, comfortable leading requirement gathering and design workshops, meetings to present findings and make recommendations to client’s project team, senior management and C-level executives through discussion and presentation. - 5 years WFM experience, hands-on UKG Pro WFM or Workforce Central experience, familiarity with Managed Services or ticket-based support environments. - 5+ years of workforce management consulting experience developing and executing workforce management implementations strategies. - 5+ years of experience working with workforce management technologies and vendors including but not limited to labor forecasting, schedule optimisation, time keeping, budgeting and task management, vendor certifications. - Familiarity with ticketing/support tools is an asset (they will be taught Axsium Connect) Salesforce (preferred). - Deadline driven, confident, open to taking initiative, ability to multi-task and prioritise. - Excellent organisational and leadership skills. - Ability to guide clients using best practices. - Domestic and International travel required. Benefits - Benefits package. - Fitness Reimbursement. - First time office set up credit. - Tuition support. - Flexible working arrangements. - Team support and mentorship. - Casual but professional environment.