PEXA Group

AML Support Specialist Melbourne New Markets & Group Strategy – AML / Permanent / Hybrid Hi, we’re PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team. A day in the life As an AML Support Specialist, you are on the frontline supporting customers with onboarding and ongoing AML related enquiries. You respond to inbound queries via phone, email and web, ensuring every interaction is professional, timely and solution focused. You manage cases from start to finish, including complex enquiries and complaints, working closely with internal teams such as Risk, Legal, Technology and Customer Experience to drive resolution. You monitor queues and workflows to ensure service levels are met and customers are kept informed throughout the lifecycle of their case. About the role This role is responsible for delivering exceptional AML support while adhering to internal policies and procedures. You will solve complex problems, escalate where required, and ensure customers receive clear guidance through job aids, help content and your subject matter expertise. You will also follow documented complaints handling processes to achieve first call resolution wherever possible and build strong working relationships across the business. Key capabilities we’re looking for: - Previous experience in a customer focused environment - Strong time management and ability to balance competing priorities - Proven collaboration skills and ability to build strong stakeholder relationships - Excellent written and verbal communication skills with strong attention to detail - Experience in AML, fraud or financial crime is desirable but not essential What success looks like in the first 6-12 months: - Consistently meeting or exceeding agreed service levels and KPIs - Demonstrating strong problem solving and sound decision making in complex cases - Building trusted relationships with internal stakeholders to support efficient case resolution - Contributing to continuous improvement of processes and customer experience Why Join us? - Quarterly wellness days to recharge - Four weeks Workcation per year, work from an approved country - Take the opportunity to purchase up to four weeks additional annual leave per year - Learn from the best and upskill with PEXA Academy certifications and grow your career

Hi, we’re PEXA! We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week. We’re passionate about solving problems for our customers – always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community. We’re growing fast, that is where you come in. We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes. Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property. Key Responsibilities: - Execute and deliver on the sales strategy within the Conveyancing sector, driving adoption of the PEXA platform. - Build and nurture relationships with key stakeholders within their given location, including law firms and CMS providers. - Work independently and as part of the national sales team to spearhead sales initiatives. - Implement business development strategies to drive revenue growth and market penetration. - Collaborate cross-functionally with internal teams to ensure seamless onboarding, integration and customer success. - Track, analyse, and report on sales performance metrics, presenting insights and strategic recommendations to their people leader. - Stay up-to-date with industry trends, regulatory changes, and competitive landscape to appropriate engage with market and marketing colleagues and to inform sales strategy. Key Skills & Experience: - Proven track record in a sales role within the Conveyancing, Legal, or PropTech sectors. - OR a Conveyancing Solicitor looking to transition into a sales role - Strong knowledge of property transactions and conveyancing processes in the UK. - Excellent communication and relationship-building skills. - Experience of working with technology platforms and driving digital adoption. - Highly motivated, self-sufficient, and able to thrive in a fast-paced, evolving market. - Proven ability to manage stakeholders both within the organisation and outside of it. - Willingness to travel across a given geographical location as well as nationwide as required. Why become a PEXArian? Great question! Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA – we love what we do and we’re proud to admit it! Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience. Here’s a snapshot of what your life at PEXA could look like: Your growth: We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools. Your wellness: We care about your holistic wellbeing Your work/life blend: We know that work is just one aspect of your life – we want to help you create your ideal work/life blend, rather than squeezing in life around work. Sounds like you? We at PEXA are ready so if this role sounds like you apply today. To be conducted as part of post offer employment checks: The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at [Cifas]. GDPR Compliance Digital Completion UK Limited (trading name “PEXA”), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN 140 677 792; ASX: PXA) (referred to collectively as “PEXA Group”). When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice https://pexa.co.uk/applicant-policy/. #PEXAUK

Role Description We’re looking for a commercially minded and hands-on Marketing Executive to join our Product Marketing team. In this role, you’ll help drive go-to-market activity and customer engagement across a portfolio of established and evolving products, including Smoove, Optima, Amity Law, and Legal Eye. Working closely with the Marketing Manager and senior stakeholders, you’ll take ownership of marketing initiatives from concept through to execution and performance optimisation. This is a fantastic opportunity for a proactive marketer who thrives in a fast-paced environment and enjoys turning strategy into impactful campaigns. You’ll be part of a collaborative, high-performing marketing team working on innovative products that are shaping the future of the property and legal industries. This role offers real ownership, variety, and the chance to make a measurable impact on business growth. What You’ll Be Doing - Deliver integrated, multi-channel marketing campaigns across digital, social, email, content, events, and PR. - Own end-to-end campaign execution, ensuring activity is delivered on time and on brand. - Create and manage engaging marketing content across websites, email, and social channels. - Collaborate with Sales teams to support lead generation, conversion, and customer retention journeys. - Track campaign performance, maintain reporting dashboards, and optimise activity based on insights. - Support the delivery of events, including marketing materials and follow-up engagement. - Produce high-quality marketing assets such as presentations, brochures, adverts, and email campaigns. - Monitor budgets and track marketing spend. - Proactively manage day-to-day priorities, identifying risks and opportunities. Qualifications - Experience in B2B marketing (ideally in proptech, fintech, legal, financial services, or similar). - Excellent written and verbal communication skills. - Strong organisational skills with the ability to manage multiple projects simultaneously. - Hands-on experience with digital tools, CMS platforms, and campaign workflows. - Experience in campaign reporting, analytics, and budget tracking. - Understanding of ROI and performance-driven marketing. Requirements - Proactive, adaptable, and comfortable working at pace. - A strong collaborator who builds relationships across teams. - Solutions-focused with a practical, problem-solving mindset. - Customer-centric, with a passion for insight-led marketing. - Results-driven and accountable for delivering high-quality outcomes. - Resilient and able to navigate ambiguity. Benefits - Annual Leave: 25 days per year (Jan-Dec), increasing to 27 days after 5 years, plus Bank Holidays (pro-rata for part-time). - Annual Leave Purchase: Option to purchase up to 1 working week of additional leave. - Wellness Days: 4 paid days per year to rest and recharge (pro-rata for part-time). We kindly ask you take 1 per quarter. - Paid Volunteer Day: 1 paid day per year to volunteer at a charity of your choice. - Pension scheme (Aviva): 6% employer contribution, 4% employee contribution. - Life Assurance: 4x basic salary. - Health Flex Pot via Benifex: £800 flexible benefit to spend on health options of your choice, including: Private Health Insurance / Health Cash Plan / Dental Plan / Health Assessments. - Additional Benifex perks: Voluntary opt-in for additional benefits including Activity Pass, discounts via Perkbox, Beauty and Fitness Discount Card, Cycle to Work, Motor Breakdown, Will Writing, or enhance your cover of benefits provided by the company. - Critical Illness Cover: 1x basic salary. - Group-wide Equity Plan: Eligibility for participation in our Group-wide employee share plan, subject to annual invitation. - Enhanced Maternity/Adoption Pay: Up to 20 weeks full pay. - Enhanced Paternity Pay: Up to 4 weeks full pay. - Performance-based Incentive Scheme: Eligibility for a discretionary Short Term Incentive plan, based on job role and level. - Learning & Development: Access to LinkedIn Learning, reimbursement of your professional membership costs. - Additional: Access to our Employee Assistance Programme and wellbeing resources, eye test vouchers, and VDU glasses contribution. - Office Space: Use of our PEXA office workspaces in Leeds and Thame.