Role Description Du tauchst in die Welt der Firmenkunden ein, um sie umfassend zu beraten – nicht nur das Tagesgeschäft, sondern auch Spezialthemen im Aktivgeschäft stehen dabei im Fokus. - Mit einem talentierten Blick für Abschlüsse bindest du Kunden an dich, behältst stets den Fokus auf Erfolg und gehst dabei gleichzeitig bedacht mit Risiken um. - Du vertiefst bestehende Kundenbeziehungen, während du gleichzeitig neue Bindungen knüpfst und so kontinuierlich deinen Kundenstamm erweiterst. Qualifications - Du hast eine abgeschlossene Bankausbildung mit einer Weiterbildung. - Deine Stärken liegen in der Kundenorientierung, im überzeugenden Vertrieb und einem hohen Maß an Engagement. - Dein analytisches Denkvermögen ist gepaart mit fundiertem betriebswirtschaftlichem Know-how. - Du verfügst über sehr gute kommunikative Fähigkeiten und ein freundliches und sicheres Auftreten. Benefits - Eine spannende Aufgabe in Vollzeit oder Teilzeit. - Erfolgreiche, motivierte Teams und Mitgestaltung moderner hybrider Zusammenarbeitsformen. - Maßgeschneiderte Weiterbildungsangebote, für die fachliche und persönliche Entwicklung. - Eine durch uns finanzierte betriebliche Altersvorsorge, eine erfolgsorientierte Vergütung und vermögenswirksame Leistungen. - Die Möglichkeit, einen Teil Ihres Einkommens in zusätzlichen Urlaub umzuwandeln. - Seit 2008 zertifizierter Arbeitgeber für unsere Aktivitäten rund um die gute Vereinbarkeit von Beruf und Privatleben. - Die aktive Förderung der Gleichstellung ist uns ein wichtiges Anliegen. Bewerbungen von Frauen sind ausdrücklich erwünscht. In Bereichen, in denen Frauen unterrepräsentiert sind, werden sie nach Maßgabe des Landesgleichstellungsgesetzes NRW bevorzugt berücksichtigt. - Viele weitere Benefits (z. B. Jobrad, Mitarbeiterangebote). Company Description

• Supervise and coordinate the workload for the Support Services, VIP Customer Service, and Customer Service departments • Provide daily direction, support, and coverage backup for the three departments • Conduct yearly performance reviews with the Supervisors of the three departments • Maintain and recommend updates to work procedures, on call and department schedules, and work flow • Manage departmental staffing decisions, including interviewing potential candidates • Generate and submit comprehensive reports monthly • Work closely with Sales and Operations Management to define and meet customer expectations • Handle major customer inquiries, escalations, and upset customers • Collaborate with partner carriers, Terminal Staff, Sales, and Management • Participate in the on-call rotation, monitoring all after-hours VIP emails and phone calls

• Ensures high levels of customer satisfaction and focus throughout the delivery of Motorola’s Lifecycle Service products. • Act as the primary point of contact for clients, managing service delivery and maintaining compliance with Service Level Agreements (SLA). • Oversee Enterprise Market contracts, taking responsibility for the effective execution and delivery of service products to these customers. • Cultivate and strengthen customer relationships to drive service growth within the designated customer base, requiring regular face-to-face meetings and travel across North America. • Develop comprehensive service account plans, profiles, and strategic goals for assigned accounts. • Partner with direct and indirect sales teams to market complex, integrated service programs to various levels within customer organizations. • Collaborate with Service Contract and Subscription Operations (SCSO) on contract loading, renewals, and change order requests, including the preparation of Booking Packages. • Manage external partner relationships concerning proposals, forecasting, statements of work, P&L management, and receivables goals. • Coordinate with Motorola Project Managers to ensure a seamless transition from the project implementation phase to warranty support and ongoing service delivery. • Draft and maintain Customer Support Plans (CSP) and Statements of Work (SOW) for both customers and service providers. • Monitor subcontractor performance to ensure adherence to agreed-upon scopes and deliverables. • Address customer concerns, manage product quality issues, and implement corrective actions to ensure high-quality service and best practices. • Participate in revenue and margin forecasting for maintenance agreements and installations, while working toward specific renewal and growth targets. • Liaise with customer IT staff regarding WLAN and wired infrastructure requirements. • Identify up-sell and cross-sell opportunities within existing accounts to expand the service portfolio. • Provide necessary reporting as dictated by service contracts and assist with billing or payment inquiries. • Maintain up-to-date operational documentation to support effective service delivery.

• The Commercial Sales Support Specialist I is an entry-level position that will support the fulfillment of the commercial business ranging from small orders to more complex contracts and projects. • Manage sales order execution from order entry to delivery, under supervision. • Responsible for order entry and order management relating to monitoring customers’ request dates and scheduled ship dates as well as holds on orders preventing shipments. • Respond to incoming calls and e-mails for new orders, warranty claims, pricing issues, and general inquiries for all product lines. • Interface with internal and external customers. • Identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders. • Support field sales on a variety of tasks related to the sale and/or development of business. • Review agreements, identify requirements, delegate to the appropriate business unit leads, and track deliverables. • Collaborate with different team leaders in Sales, Customer Service, and Finance as partners to meet requirements of customers. • Utilize several different programs to manage and book orders, research technical requirements and questions, process orders, and analyze sales and production data. • Communicate order and account statuses to account managers and customers. • Physically inspect orders as necessary with a strong attention to detail. • Facilitate and participate in customer visits or events. • Engage in Continuous Improvement projects and tasks. • Participate in and sustain 5S Standards. • Must follow all required Safety and ISO procedures.