• Lead and supervise a team of bookkeepers, providing day-to-day direction, coaching, and performance management. • Review monthly reports, including Income Statement and Balance Sheet, to ensure completion of all bookkeeping processes, and complete month-end adjustments to ensure accuracy. • Own the timely and accurate completion of monthly bookkeeping close processes across a portfolio of clients. • Review operational dashboards and reporting tools to track progress, identify open items, and drive resolution of overdue tasks. • Maintain consistency and quality across team outputs by enforcing processes, SOPs, and internal controls. • Serve as the primary escalation point for bookkeepers, resolving complex accounting questions, workflow blockers, and client issues. • Maintain organized and accurate document records for each client. • Identify opportunities to streamline bookkeeping processes, improve efficiency, and enhance internal controls. • Support training and coaching for the bookkeeping team as new features and tools are introduced to the company's bookkeeping software.

• Maintain accurate and up-to-date financial records, general ledger entries, and bank reconciliations for the small business users. • Prepare monthly financial reports, including income statements and balance sheets. • Identify opportunities to streamline bookkeeping processes, improve efficiency, and enhance internal controls. • Stay current with accounting standards, regulations, and industry trends to ensure compliance with all reporting requirements. • Participate in special projects and initiatives as assigned by management, contributing financial expertise and insights to support strategic decision-making.

Role Description We are seeking a dynamic and experienced LTSS Service Coordinator - RN Clinician to join our team. In this role, you will be responsible for the overall management of members' cases, providing supervision and direction to non-RN clinicians while ensuring compliance with applicable state laws and contracts. You will conduct clinical assessments, develop individual care plans, and coordinate care to meet the diverse needs of our members. - Manage members' cases within the scope of licensure, providing supervision and direction to non-RN clinicians. - Conduct telephonic or face-to-face clinical assessments to identify and evaluate members' needs, including physical health, behavioral health, social services, and long-term services and supports. - Identify members at high risk for complications and coordinate care in collaboration with the health care team. - Develop, monitor, evaluate, and revise individualized care plans to optimize member health across the care continuum. - Establish short- and long-term goals in collaboration with members, caregivers, family, and physicians. - Identify members who would benefit from alternative levels of care or waiver programs. - Assist in the implementation of member care plans by facilitating authorizations/referrals for services. - Interface with Medical Directors, Physician Advisors, and Inter-Disciplinary Teams on care management treatment plans. - Direct and/or supervise the work of non-RN clinicians, ensuring tasks are assigned appropriately and performance is reviewed regularly. Qualifications - Registered Nurse (RN) with a minimum of 3 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator, Case Management, or similar role. - Current, unrestricted RN license in Indiana. - MA/MS in Health/Nursing preferred. - State-specified certification based on state law and/or contract may be required. - Training, expertise, and experience in providing case management and care coordination services for individuals, including specialized populations such as older adults and/or individuals with physical or developmental disabilities and/or individuals determined to have a serious mental illness (SMI). - Strong communication, organizational, and problem-solving skills. - Ability to work effectively in a collaborative team environment. Requirements - This position does require ~ 50% travel (mileage is reimbursable), all other work is remote. - Hours: Monday - Friday 8am-5pm - Pay: $43.50/hr ($90,480/yr) Benefits - Health, dental, vision and supplemental insurance - 401k - 80 hours of PTO - 10 paid holidays - Reimbursable mileage

• You support e-commerce entrepreneurs daily by phone, email and Zoom with accounting issues. • Ensure high customer satisfaction through clear and friendly communication. • Identify recurring problems and improve our solutions. • Work closely with the Onboarding Automation team to ensure customer satisfaction.