Role Description This position is accountable for the timely & compliant billing of customer orders to patients. When insurance coverage is available, this position is responsible for reviewing patient balances and ensuring accurate billing for services after federal, state and commercial insurance plans have processed their claims. This position will also establish payment arrangements with patients and collect on balances, following KMTS policies and procedures, while minimizing bad debt and continuous improvement of cash flow. This position will work side-by-side with the Director of Collections in improving the overall patient collection process, as well as collaborate with the various customer support teams across the organization to ensure an overall positive customer experience consistent with Kestra core values. Essential Duties - Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system. - Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement. - Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts. - Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds. - Research and resolve patient billing concerns, escalating issues as appropriate to leadership. - Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR). - Initiate patient outbound calls to drive patient cash collections. - Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience. - Review and complete daily/weekly tasks to achieve patient collection goals. - Assist in the development of training materials that will be shared across functions. Competencies - Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. - Integrity: Commitment, accountability, and dedication to the highest ethical standards. - Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. - Action/Results: High energy, decisive planning, timely execution. - Innovation: Generation of new ideas from original thinking. - Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. - Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. Qualifications - 5 years of experience in the healthcare billing and/or collection environment - 3 years of experience in healthcare customer service environment - Proficiency with Microsoft Office Word, Excel, and PowerPoint Preferred Qualifications - 1 year in DME/HME environment - Experience with Bonafide and/or CollectPlus - Experience with Salesforce Work Environment - Fast-paced, remote-based role - Minimal noise volume typical to an office environment - Extended hours when needed Physical Demands - Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage - Frequent stationary position, often standing or sitting for prolonged periods of time - Frequent computer use - Frequent phone and other business machine use - Occasional lifting required, up to 25 pounds Travel - Occasional travel, domestic and international, may be required, less than 5% Salary and Benefits - Annualized salary between $66,000 and $76,000, depending on experience and location. - Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. Equal Opportunity Employer Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.

Role Description The Contract Specialist II will perform as the lead contracts specialist for assigned projects under a portfolio of Other Transaction Agreements (OTAs) based projects focused on prototyping emerging technologies for defense applications. Reporting to the Sr. Contracts Manager, the selected Specialist will be responsible for an array of tasks in support of project Performers and our Department of Defense customers throughout all project phases of our prototypes. The Specialist will work closely with various departments, such as program managers, marketing, and finance, to mitigate risks and ensure that all agreement obligations are met. The role requires a strong contracting skillset combined with customer service & problem-solving skills. - Performs as the lead contracts specialist for assigned projects throughout the project lifecycle. - Develops, prepares, reviews, and administers agreements, to include all associated supporting documents and/or other memoranda, that are compliant with policies, regulations, and statutes. - Provides reviewed, edited, and ‘ready-to-approve’ contractual actions or other documentation for internal consideration & approval (i.e., Senior Contracts Manager review). - Supports, participates, and/or acts as lead moderator in low-to-moderately complex contract negotiations with performers and/or customers, as assigned. - Leads troubleshooting efforts to resolve contractual issues and elevates to management when appropriate. - Reviews contract terms to identify potential risk and monitors for compliance issues at prime, performer and sub-performer tiers. - Prepares high-quality documentation, correspondence, and presentations to support various actions. - Examines supporting materials and agreement documents, conducts timely research, and shares findings with supervisor and/or team as applicable. - Authors high-quality documentation and correspondence. - In coordination with supervisor & team, performs as a primary liaison between the organization and performers/customers for assigned workload. - Maintains accurate, thorough, and complete contract records to ensure compliance with contractual, reporting, and regulatory requirements. - Contributes to presentations in support of various actions as assigned. - Other duties as assigned. Qualifications - Bachelor’s Degree or other Advanced Degree in relevant field of study such as Business Administration. - 3+ years Department of Defense contracting experience (commercial/private sector and/or civil service). - Direct experience in contract execution, procurement, or acquisition in support of a defense-centric contracting portfolio. - Working knowledge and practical experience with Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS) and other relevant regulations and instructions. - Experience executing projects and contracts from inception to completion. - Excellent verbal and written communication skills to convey ideas clearly and effectively. - Ability to work collaboratively with cross-functional teams and stakeholders. - Competence in negotiating terms and resolving conflicts. - Strong analytical and problem-solving skills to address challenges that arise. - Strong sense of ethics and integrity to ensure compliance with terms and conditions and to protect sensitive information. - Ability to manage multiple deadline-driven tasks and projects simultaneously. - Taking initiative and anticipating needs and issues before they arise. - Ability to adapt to changing circumstances, regulations, policies, and project requirements. - High level of accuracy and attention to detail in contract documentation and management. - Proficient with contract management software and tools, as well as general office software such as Microsoft Office Suite. Requirements - Direct experience with 10 U.S.C. 4022 (Other Transactions for Prototyping) and/or 10 U.S.C. 4021 (Research Projects). - NCMA (e.g., CPCM) or DAWIA certification (e.g., Level I, II, or III in Contracting). - Knowledge and understanding of the FAR Source Selection Processes and/or Commercial Supplier Selection Processes. - Familiarity with Navy programs. - Required license or credential needed to perform job: Secret-level security clearance (or an ability to receive approval of clearance). Travel - Travel for this position is estimated up to 10%. Benefits - Health Insurance: Medical and dental – company pays 90% of premiums for individual coverage and for family coverage. - Vision Insurance: Fully covered. - Retirement Plans: 401(k) with employer match up to 4%. - Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation. - Other: Basic Life & AD&D policy company paid, Voluntary Life, Flexible & remote work structure, Wellness reimbursement plan & mental health support, Community sponsorships, Donation matching, Professional development allowance. Equal Opportunity Employer NSTXL is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. Company Description If you need any form of accommodation for the interview process, please let us know at the time we contact you. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. Currently we are only open to remote employees residing in the following states: AL, FL, IN, NC, OH, PA, TN, SC, TX, VA.

Role Description The Appeal Specialist II reviews, analyzes, and resolves insurance denials to ensure accurate reimbursement and regulatory compliance. This role logs and reviews denials for trend reporting, provides feedback to facilities, and communicates payer updates to relevant stakeholders. The Appeal Specialist II collaborates with internal teams to ensure timely and thorough appeal resolution and supports initiatives that improve denial prevention and recovery processes. - Reviews and resolves pre-payment insurance denials in collaboration with follow-up teams. - Coordinates with Denial Coordinators, Facility Denial Liaisons, and Managed Care Coordinators to ensure payer accountability and identify education opportunities. - Provides feedback to facilities regarding denials resulting in retractions or reimbursement impacts. - Monitors payer billing and coding updates and communicates changes to SSC and ancillary departments. - Tracks and logs denials and appeal activity according to established documentation and reporting guidelines. - Prepares and distributes reports summarizing appeal trends, project updates, and payer response activity. - Recommends process improvements to enhance appeal efficiency and reduce recurring denials. - Maintains up-to-date knowledge of payer policies, billing and coding practices, and reimbursement regulations. - Utilizes practice management systems and maintains documentation of appeal activity in compliance with departmental standards. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Nursing preferred - 2-4 years of experience in healthcare revenue cycle or business office required - 1-3 years of experience in healthcare insurance or medical billing preferred Requirements - Proficiency in word processing, spreadsheet, and database applications. - Working knowledge of billing, coding, and reimbursement principles. - Strong analytical, research, and problem-solving skills. - Ability to communicate effectively with payers, facility staff, and leadership. - Strong organizational and documentation skills with attention to detail. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Understanding of insurance claims processing and denial management workflows. Benefits - Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy. - Future Security: 401(k) with matching - Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future. - Educational Tuition Assistance - Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication. Company Description Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

Role Description Under general supervision, monitors Local Counsels’ activity during the eviction process and provides assistance to ensure timely completion of the eviction file process according to state guidelines. Duties & Responsibilities - Monitors Local Counsels’ activity during the eviction process. - Provides assistance by obtaining information and/or documents necessary to ensure timely completion of the eviction file process. - Verifies that Local Counsel provides required weekly updates for all files through completion. - May coordinate with brokers to verify occupancy information. - Has regular contact with Clients, Local Counsel, Paralegals, and Real Estate Agents. - Provide weekly updates to clients via reporting. - Lead client calls. - Review and prepare client scorecard replies. - Manage Local Counsel as needed to ensure best in class service. - Return emails and phone calls. Qualifications - College Degree Preferred. - Office Experience Preferred. Requirements - Must possess previous customer service background. - Excellent customer service and verbal and written communication skills. - Exceptional organization and follow-up skills. - Ability to communicate with attorneys. - Understanding of eviction law and local jurisdictional requirements. - Proficient in software tools including but not limited to Word, Excel, Outlook, and the internet. - Ability to manage and prioritize multiple projects. - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. - Balances team and individual responsibilities; contributes to building a positive team spirit. - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality. - Detailed analytic experience and organizational skills required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions, with quiet to moderate noise level within the work environment.