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Detect. Investigate. Prevent.
Renewal Account Manager
Location
Singapore
Posted
91 days ago
Salary
0
Seniority
Senior
Job Description
Renewal Account Manager
DomainTools
• Manage the customer lifecycle including onboarding, adoption, consumption, and training for active contract customers once a formal hand off occurs from the Account Executive (AE) to ensure continued high retention rates. • Become a trusted advisor, customer advocate, driving relationships with key customers and creating new champions within accounts. • Work closely with the expansion partner in your accounts, helping to manage the sales process and meeting quota targets associated with renewals and Lift within the assigned Book of Business. • Maintain consistent customer engagement throughout the year through quarterly business reviews (QBRs), product roadmap and feature release updates, and product consumption updates. • Complete renewals on-time for all active contracts within assigned Book of Business • Collaborate with the Sales team and other stakeholders to ensure the existing customer base is receiving the value they expected from their scoped and designed solutions. • Build, maintain, and develop knowledge to become an expert on Cyber Threat Intelligence and DomainTools’ data, as well as the competitive landscape. • Utilize Salesforce and Gainsight the Customer Success Software, to maintain accurate and timely customer engagements, customer health, pipeline management, opportunity management, and forecasting data.
Job Requirements
- 3+ years experience in global multinational account management roles working with technology solutions (Ideally within the Cyber Security industry)
- Direct account experience working with the largest global organizations (Global F100) and country governments.
- Direct experience with cybersecurity solutions, DNS specific experience preferred
- SaaS offerings experience, with a proven track record of success in both retention and expansion
- Ability to influence key decision makers and to negotiate effectively based on value and time to close
- An analytical approach to customer engagement, pipeline management, and improving overall customer success and support
- Ability to multitask and manage multiple priorities effectively, collaborate internally to get things done and be accountable for your performance based on assigned goals.
- Be available to travel during the year to represent DomainTools at trade events and shows to help drive pipeline growth and increase DomainTools brand presence
- Meet or exceed role specific KPIs
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