• Serve as the primary technology liaison for Financial Institutions during ATM outsourcing onboarding • Lead discovery sessions to identify required data feeds for ATM transaction forecasting, Settlement and reconciliation, Cash management reporting and operational analytics, Dispute and chargeback management • Document detailed business requirements, data specifications, file formats, and delivery methods (SFTP, API, batch files), mapping logic, and transmission schedules. • Support reconciliation and settlement processes and assist with root-cause analysis of variances. • Partner with dispute and chargeback teams to ensure proper transaction mapping and reporting accuracy. • Develop and maintain onboarding playbooks, standard operating procedures, data specifications, and documentation templates. • Translate business needs into user stories, process maps, and functional requirements for Product Engineering.

• Solve complex problems • Support clients with expertise • Prioritize software changes • Convey technical specifications to developers • Test new software functionalities • Coordinate with new clients for implementations • Train clients on software usage

- Define, improve, and standardise the requirements elicitation process. - Shape products' vision and backlogs working closely with our customers' Product Owners. - Write clear, testable user stories and acceptance criteria working with both internal and external technical stakeholders (Solution Architects, Software Engineers, QA). - Run discovery workshops with both technical and non-technical stakeholders to advance product development and identify new opportunities. - Contribute to winning new business by engaging with potential customers in a pre-sales capacity. - Coach and mentor less experienced team members.

Role Description We are seeking a Senior Business Analyst to join our Data & Analytics team in support of the Customer Success team. In this role, you will leverage your analytical expertise and business acumen to unlock the value of SmarterDx’s data assets, drive critical insights for both internal and external stakeholders, and deliver meaningful outcomes that strengthen customer trust. You will be embedded within the Customer Success team and partner closely with cross-functional stakeholders to elevate our customers’ experience and optimize business performance. This role is fully remote within the US. What You’ll Do - Create Data-Driven Narratives: Craft compelling, results-oriented narratives that highlight client performance, uncover opportunities for optimization, and support strategic decision-making. - Translate Data into High Impact Narratives: Synthesize complex analyses into clear, compelling, and actionable narratives that inspire customers, highlighting business impact and strategic recommendations. - Drive Exploratory Analysis & Insight Generation: Independently scope and execute exploratory analyses using advanced SQL and analytical tools to answer ambiguous, high-priority business questions. Rapidly prototype and iterate on analyses to validate hypotheses and inform direction. - Build Relationships: Develop strong working relationships with Customer Support and clients. Ask targeted questions and partner with executive-level stakeholders to understand the “why” behind requests and align analytics with business objectives. - Bridge Business and Technical Teams: Serve as the liaison between technical and business teams, articulating complex findings in clear, actionable ways while influencing team roadmaps and product strategy. - Champion Data Quality and Analytical Rigor: Set a high bar for data integrity and analytical excellence. Lead validation processes, ensure accuracy, and drive best practices across teams through peer review and collaboration. - Lead Strategic Client Analytics: Own and drive high-impact analyses that inform client strategy, uncover opportunities for revenue optimization, and influence client product adoption. Qualifications - 5+ years of experience in business intelligence, data analytics, or a related field, with a demonstrated track record of driving business impact. - Strong conceptual understanding of inpatient mid-revenue cycle processes and data. - Advanced SQL Fluency with the ability to write, optimize, and scale complex queries for ambiguous problem spaces. - Strong BI & Data Storytelling Skills, with a passion for building tools and narratives that empower decision-making. - Strategic Insight Generation, with a proven ability to translate complex data into clear, actionable recommendations. - Commitment to Data Integrity, with rigorous validation practices and experience leading quality assurance efforts. - Ownership Mindset, thriving in ambiguity and taking initiative to define problems, not just solve them. - Distinctive ability to identify patterns, prioritize what's critical, and focus on impactful solutions. - Executive Communication Skills, with the ability to influence senior stakeholders and adapt messaging across audiences. Requirements - Data Visualization: Hex and Omni - Analysis: SQL (Snowflake) - Pipelines: dbt, airflow, git, and AWS Benefits - Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. - Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. - Remote-First Team – Work from anywhere in the U.S. - Unlimited PTO & 10 Holidays – So you can relax and recharge. - 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. - Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. - Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.