• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day) • Handle inbound phone calls and route appropriately based on clinical urgency • Route non-clinical inbound calls to the appropriate departments across the company • Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated • Collaborate with providers to coordinate timely and effective patient care • Perform monthly wellness assessments and complete comprehensive chart reviews • Accurately document all patient interactions in our clinical platform in real time • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards • Maintain compliance with company policies and applicable regulations

Outreach Coordinator - Bilingual Spanish (Part-Time) Remote Part time United States Description Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers that improves health outcomes for mom and baby. Our model is built on culturally congruent, trauma-informed care — meeting members where they are: in their homes, clinics, and communities. We’ve raised $9.2M in funding to date and are on target to hit profitability early this year. Our mission is to improve pregnancy-related outcomes beginning with conditions that disproportionately affect historically underserved groups. We’re hiring a part-time, bilingual Outreach Coordinator (Spanish) to support Malama’s member outreach and enrollment operations. This role is the front door for many members: responding to inbound inquiries, executing structured outbound follow-ups, screening for eligibility, and coordinating warm handoffs into care navigation. If you’re highly responsive, organized, and comfortable managing high-touch communication workflows with empathy and follow-through, this role could be a great fit. Role Responsibilities - Member outreach & engagement - Respond to inbound calls/messages within 24 hours (SLA) - Execute structured outbound follow-ups (3 attempts within 7 days) to reach and re-engage members - Communicate clearly and compassionately with pregnant and postpartum members, including navigating sensitive situations - Eligibility screening & enrollment support - Verify coverage using insurance portals and collect basic eligibility information (e.g., pregnancy/postpartum status) - Determine program eligibility and guide members through intake steps (including helping complete questionnaires when needed) - Set expectations for next steps and support members who are not eligible with alternative resources (e.g., doula matching, basic resource navigation) - Care coordination & handoffs - Schedule and confirm next-step appointments (e.g., New Mother Visit) and ensure clean handoff to the appropriate care team - Maintain accurate documentation of outreach attempts, outcomes, and member preferences - Documentation & cross-team communication - Document outcomes in Malama’s EHR and internal tracking tools - Coordinate timely updates with internal teams while protecting member privacy and following HIPAA practices - Provider/referrer follow-up (as needed) - Follow up with referring providers and partners to share enrollment status and next steps, with clear documentation Requirements - Bilingual Spanish (spoken and written) - 1+ year of experience in outreach, care coordination, customer support, or call center operations (healthcare experience preferred) - Strong verbal and written communication skills; high empathy and professionalism - Comfort working in a fast-paced environment with structured workflows and time-based SLAs - Highly organized; strong attention to detail; reliable follow-through - Comfort using multiple tools/systems (e.g., CRM/portal, Slack, tracking tools) - Mission-driven, Impact-oriented - You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps Preferred - Experience working with Medi-Cal, WIC, FQHCs, and/or community-based maternal health programs - Experience working with Protected Health Information (PHI) and HIPAA-aligned practices - Experience with EHR documentation and high-volume outreach queues Benefits - Compensation: $20–$24/hour + performance bonus - Hours: ~15–25 hours/week (part-time) - Work arrangement: Fully remote - Applications reviewed on a rolling basis - apply early! Email with questions. Equal opportunity Malama is an equal opportunity employer. We strongly encourage applications from recent graduates, early-career advocates, Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members. You do not need years of experience to apply — passion, community roots, and a commitment to birth equity matter most.

• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day) • Handle inbound phone calls and route appropriately based on clinical urgency • Route non-clinical inbound calls to the appropriate departments across the company • Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated • Collaborate with providers to coordinate timely and effective patient care • Perform monthly wellness assessments and complete comprehensive chart reviews • Accurately document all patient interactions in our clinical platform in real time • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned • AI Fluency Requirement – Non Negotiable

Role Description We’re currently seeking experienced Pediatric Speech Therapists to provide telehealth services. We are hiring for both immediate and future start dates, and we work closely with every therapist to ensure a smooth, confident onboarding experience. We’re looking for therapists who are collaborative, adaptable, and comfortable speaking up in an ever-evolving healthcare environment. Job Responsibilities - Provide high-quality, evidence-based pediatric occupational therapy using accepted best practices - Manage a full caseload including evaluations, treatment sessions, progress notes, and discharges - Develop, implement, and update individualized treatment plans with clear short- and long-term goals - Complete timely, accurate daily documentation in accordance with company and payer requirements - Communicate consistently and effectively with families and caregivers to support carryover - Ensure services and documentation meet state licensure, payer, and company standards - Support clinical quality through adherence to best practices and participation in documentation reviews - Collaborate with leadership and interdisciplinary teams on outcomes, performance improvement, and workflow planning - Participate in team meetings and contribute to a positive, supportive work culture - Maintain responsibility for ongoing continuing education and professional development How we help our therapists - Case building - Record keeping and communications with families - Coordination (scheduling, rescheduling and confirming sessions) - Physician approvals and Insurance authorizations - Provide continuing education resources If you’re looking for a position where your time is respected, your voice matters, and your growth is supported, we’d love to hear from you! Compensation is an estimate for a full-time employee or contractor. Benefits are only available to employees who meet qualifying criteria.