• Drive retention strategies for sustainable growth • Execute user-flows and campaign sendouts • Craft high-quality, on-brand copy and visual assets • Cultivate a rigorous A/B testing culture • Partner closely with the Product team • Integrate wider marketing campaigns into personalized plans

• Owning end-to-end customer onboarding, including product training, vendor enablement, store-level troubleshooting, and expectation setting • Serving as the primary point of contact for all customer inquiries including product issues, setup questions, support, and billing coordination • Ensuring timely internal response and resolution of customer issues by coordinating with cross-functional teams • Monitoring and proactively managing customer health across all Empowerment components • Driving product adoption by proactively communicating new features and updates to customers • Following up on changes in customer health metrics, identifying root causes, and coordinating resolutions • Monitoring infrastructure health including device uptime and sensor performance, and initiating proactive fixes • Tracking product usage, engagement trends, and feature adoption using tools such as Pendo • Engaging customers showing declining usage or engagement and implementing recovery actions

• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions. • Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients. • Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals. • Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes. • Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop. • Monitor account health through business reviews and account planning. • Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents. • Actively contribute to team and cross-functional continuous improvement initiatives.

• Build strong client relations and effective working relationships with your clients • Engage with clients regularly and obtain exclusive deals and heads-up on open job orders • Help recruiters by relaying exact customer needs and opportunities to them • Review recruiter submissions for compliance with facility requirements • Reverse market Physicians and APPs to all clients in the portfolio • Maintain a healthy P&L by processing quality submittals and making placements • Monitor customer satisfaction regularly through quality metrics and client scorecards • Travel to client sites and attend networking and industry • Processing assignment and contract changes and extensions, renewals, and terminations. • Be the overall point of escalation for all current clients and provider issues • Build a relationship and good rapport with all physicians and APPs and ensure high retention rate • Perform other duties and responsibilities as assigned