• Manage construction to permanent loans processes and projects. • Develop, document, and maintain construction to permanent administrative processes including the review of loan documentation, review of site inspection reports, loan funding and loan balancing, loan pay downs, and partial releases. • Maintain department service quality standards. • Develop and manage relationships with key external customers, vendors including technology providers, construction material suppliers, attorneys, inspectors, title companies, and builders. • Analyze inspection reports for percentage completed on home, to assure accuracy of draw amount. • Identify and implement methods of improving functional and departmental efficiencies that reduce risks, improve quality of service and/or accommodate additional growth. • Follow guidelines, policies, and procedures. • Submit documentation for Collateral Assessment Review. • Work with processor to resolve any condition. • Monitor reports for project progression to make decisions regarding construction timelines. • Monitor the adequacy and effectiveness of the key controls and service levels for construction to permanent lending. • Prepare draw requests for approval and wire transfers from accounting system. • Respond to customer service calls from Builder, Borrowers, and Loan Officers. • Maintain department service quality standards. • Submit documentation for builder acceptance. • Maintain builder accepted list. • Review builder reports for acceptance. • Track mortgage insurance, builder’s risk insurance, flood insurance, liability insurance, and builder license for expiration dates. • Manage exceptions to builder/project approval and work in progress with manager and Chief Underwriter. • Interact with Accounting Department to ensure timely payment to vendors for services rendered. • Manage process of final inspections, title updates, budget review, and project completion. • Develop knowledge of the requalification and modification process to perform process. • Other Job Functions All other duties as assigned by management.

• Run and optimize enterprise storage and backup platforms across distributed environments • Provision storage, manage integrations, and configure backup policies (scheduling, retention, recovery) • Monitor system health, capacity, and performance — and proactively resolve bottlenecks • Troubleshoot across the stack (storage, SAN, backup, network) and drive incidents to resolution • Operate and improve SAN environments (Fibre Channel, iSCSI, multipathing) • Manage and support multi-vendor storage arrays (e.g., 3PAR, Dell, NetApp) • Administer enterprise backup platforms (e.g., Avamar, Data Domain, NetBackup, Veeam) • Partner with vendors for hardware lifecycle management and issue resolution • Contribute to infrastructure automation (Python, Ansible, scripting) • Support rollout of new storage/backup solutions and infrastructure upgrades • Produce clear technical documentation and operational runbooks • Participate in on-call rotations and ensure production reliability • Step into ownership when needed — including leading operations in the absence of team leadership

• Oversee complex SAP landscapes, lead technical projects, and ensure long‑term system stability through advanced monitoring and proactive maintenance. • Collaborate with cross‑functional teams, mentor junior colleagues, and shape best practices through clear documentation and high standards for performance and security. • Lead SAP BASIS initiatives—including installations, upgrades, and migrations—ensuring smooth transitions with minimal disruption. • Provide advanced operational support through monitoring, performance tuning, authorization management, and efficient incident resolution. • Support key SAP systems such as ECC, SHANA, BW on HANA, and APO while maintaining optimized HANA and DB2 databases. • Design and oversee SAP BASIS architecture for Azure migration, including High Availability (HA) and Disaster Recovery (DR) setup. • Manage system sizing and performance tuning, optimizing cloud resources for cost and efficiency. • Lead installation, upgrades, and configuration of SAP components on Azure infrastructure. • Implement transport management, patching, and kernel updates to maintain system integrity. • Ensure security hardening and encryption, meeting BFSI compliance and audit standards. • Coordinate with Azure teams for networking, storage, and backup strategies to support SAP workloads. • Troubleshoot system issues and perform root cause analysis during migration and stabilization phases. • Mentor junior administrators, coordinate project activities, and participate in on‑call rotations to uphold high system availability.

Role Description Are you a ServiceTitan expert who thrives in the fast-paced world of home services? We are seeking a Service Coordinator & CRM Administrator to support a leading U.S.-based HVAC and Plumbing firm. This is a high-impact role where you will manage the "heart" of the business—dispatching, customer communications, and operational workflows—all from your professional home office. - ServiceTitan Management: Act as the primary administrator for the ServiceTitan CRM, ensuring all customer data, job bookings, and technician schedules are 100% accurate. - Inbound/Outbound Coordination: Handle high-volume inquiries via phone, email, and chat. You are the professional voice of the company for HVAC and plumbing clients. - Strategic Dispatching: Coordinate with field technicians to ensure seamless service delivery and optimized routing for daily jobs. - Issue Resolution: Address customer concerns with a solution-oriented approach, maintaining high satisfaction ratings in a high-pressure environment. - Operational Reporting: Assist leadership with administrative tasks, tracking job completion, and ensuring all "top of funnel" inquiries are converted into scheduled services. Qualifications - Required Software: Proficiency in ServiceTitan is mandatory. - Industry Experience: Proven background in HVAC, Plumbing, or Home Services dispatching/administration is highly preferred. - Communication: Exceptional verbal and written English skills, with the ability to handle stressed customers with empathy and professionalism. - Technical Setup: Must have a dedicated, quiet home office with a high-speed, reliable internet connection. - Work Ethic: Proactive, self-motivated, and capable of managing multiple service tickets simultaneously.