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Client Success Manager
Location
United States
Posted
53 days ago
Salary
$110K - $120K / year
Seniority
Lead
No structured requirement data.
Job Description
Client Success Manager
Claritev
Role Description The Associate Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions. This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving. Job Roles and Responsibilities - Client Support: Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations. - Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services. - Product Adoption: Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients. - Performance Monitoring: Assist in monitoring client performance metrics and usage data to identify opportunities for improvement. - Issue Resolution: Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner. - Client Advocacy: Gather and relay client feedback to product development and other teams to enhance our offerings. - Reporting and Analysis: Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders. - Continuous Improvement: Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience. - Identify and communicate customer business needs and expectations to the Company's process owners for the development, enhancement, and implementation of all services. - Monitor market/competitive information and consult with assigned customers to develop and participate in customer specific sales strategies. - Collaborate, coordinate, and communicate across disciplines and departments. - Ensure compliance with HIPAA regulations and requirements. - Demonstrate commitment to the Company's core values. - Please note due to the exposure of PHI sensitive data -- this role is considered to be a High-Risk Role. - The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications - Education: Bachelor's degree in business, Healthcare Administration, clinical degree or a related field. Advanced degree preferred. - Experience: 5+ years of experience in client success, account management, or a related role within the healthcare payor or technology industry. - Industry Knowledge: Strong understanding of the healthcare payor landscape, including key challenges and opportunities. - Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information to diverse audiences. - Problem-Solving: Proactive and solution-oriented mindset, with the ability to navigate complex client issues and drive resolution. - Technical Proficiency: Familiarity with healthcare technology solutions and the ability to quickly learn new tools and systems. - Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams. - Analytical Skills: Ability to analyze data and metrics to drive decision-making and demonstrate value to clients. Benefits - Medical, dental and vision coverage with low deductible & copay. - Life insurance. - Short and long-term disability. - Paid Parental Leave. - 401(k) + match. - Employee Stock Purchase Plan. - Generous Paid Time Off – accrued based on years of service. - 10 paid company holidays. - Tuition reimbursement. - Flexible Spending Account. - Employee Assistance Program. - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits. Compensation The salary range for this position is $110K- $120K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. EEO Statement Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. Application Deadline We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.
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