Title: IT Specialist (ADF/Azure Databricks) Job Description: Job Level: Vice President Location: Charlotte, NC, US, 28202 Employment Type: Full Time Requisition ID: 6831 SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. JOB SUMMARY: The IT Specialist ensures the platform reliability, performance, and integrity of compliance and analytics data platforms within a cloud-based ecosystem. This role anchors operational excellence by supporting trade and market surveillance, compliance metrics, and analytics dashboards. It impacts business-critical reporting and regulatory adherence, influencing risk management and decision-making across the organization. The position reports to the Compliance Technology Manager and collaborates with cross-functional teams under Agile/Scrum frameworks using Jira and Confluence. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Monitor, troubleshoot, and resolve issues in compliance and analytics data pipelines to meet SLAs. - Perform root cause analysis for data quality and integrity issues and implement corrective actions. - Provide operational support for analytics dashboards and reporting tools, ensuring data consistency across compliance and analytics layers. - Takes initiative to proactively anticipate challenges and drive solutions before issues arise. - Manage run-time integration and orchestration between Azure Databricks and Azure Data Factory, including configuration of linked services, triggers, and pipelines. - Support data solutions leveraging Medallion architecture to ensure structured, scalable, and secure data layers. Maintain and optimize workflows in Databricks, Azure Data Factory (ADF), and Azure SQL Database for performance, scalability, and cost efficiency. - Support deployment and configuration of data solutions in production environments. - Document operational procedures and troubleshooting steps in Confluence; track tasks and issues in Jira. - Ensure adherence to data governance, security, and regulatory standards; assist in compliance audits and reporting processes. - Demonstrates flexibility to perform diverse functions within the team to address organizational needs POSITION SPECIFICATIONS: - Experience: Minimum 3 years in data operations, support engineering, or analytics platform administration. - Technical Skills: Proficiency in Medallion architecture, Azure Databricks, Azure Data Factory, Azure SQL Database, and orchestration between Databricks and ADF. - Data Analysis: Ability to query and analyze large datasets for troubleshooting and validation. - Tools: Hands-on experience with Jira and Confluence; familiarity with Agile/Scrum methodologies. - Preferred: Python or PySpark for automation; knowledge of compliance or financial services workflows; exposure to visualization tools (Power BI, Tableau). - Skills: Strong problem-solving, communication, and collaboration abilities. SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process

• Lead a high-caliber engineering team that will scale as the business grows, identifying and filling any team gaps • Perform personnel management tasks for a team of engineers, including performance reviews, compliance with company policies, mentoring, and helping plan career growth • Understand and manage team morale through regular assessments and collaboration with engineering leadership • Train new engineers on our best practices, standards, culture, and policies • Foster a team-oriented, supportive culture with a strong focus on creating a working environment that fosters collaboration, inclusion, open communication, and delivering outcomes using agile methodologies • Be responsible for quality team output, on-call rotation and maintenance schedule, and overall project management • Own IT tooling management including vendor relationships and procurement management • Constantly improve team productivity, refine agile processes, and create methods to increase efficiency • Investigate, analyze, and evangelize good engineering practices • Lead in the creation and execution of novel solutions to complex, unbounded technical problems

• Serve as the first point of contact for inbound support calls from existing customers • Assist users with software features, system navigation, and general application use • Document all interactions and technical details accurately in the CRM • Participate in daily ticket review meetings to track progress and ensure timely resolution • Follow up with clients on closed or pending tickets to confirm completion and satisfaction • Collaborate with internal team members to escalate technical issues when necessary • Adhere to company procedures, service standards, and support best practices • Contribute to a positive, high-energy, and fast-paced team environment

• Independently manage and prioritize a personal ticket queue from intake through resolution, ensuring SLAs are consistently met. • Provide Level 3 support for hardware, software, network connectivity, identity, and productivity issues for end users across the organization. • Proactively follow up with end users on open tickets without needing reminders; drive tickets to closure and document root cause and resolution. • Produce and deliver weekly reports on ticket volume, resolution times, recurring issues, and outstanding items — on schedule, without being asked. • Administer and troubleshoot Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Azure AD / Entra ID, and Intune for device and identity management. • Support and administer Active Directory and Windows Server environments, including user/group management, GPOs, and basic server troubleshooting. • Provide full support for macOS and Apple devices, including setup, configuration, MDM enrollment, and end-user troubleshooting. • Manage tickets within the company’s ticketing platform (ServiceNow, Jira, or Zendesk), maintaining clean, auditable documentation of each case. • Identify recurring issues and recommend process, documentation, or configuration improvements to reduce ticket volume over time. • Partner with the US-based IT leadership to escalate complex issues appropriately and contribute to larger IT initiatives as needed. • Maintain and update internal knowledge base articles and end-user documentation.