Role Description At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew! - Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team - Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users - Assist staff with IT-related training to improve technology adoption and technical savvy across the organization - Maintain a "Single Source of Truth" for all company hardware and software assets, ensuring accurate tracking and security compliance - Onboarding and offboarding of assets and SaaS systems - Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints - Assist with incident responses and investigations - OS & Software patch management Qualifications - 2-3 years of experience in IT Support/SysAdmin roles - Expert-level knowledge of system administration for Windows/macOS - Hands-on experience with MDM solutions (ManageEngine, Jamf, Intune) - Ability to train and assist users in utilizing IT tools effectively - Fluent/Advanced English with proficient written skills for documentation Requirements - Nice to have: Automation and script-writing experience Benefits - USD compensation that values your expertise - Work from anywhere: Fully remote to suit your lifestyle - 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter - Growth-focused environment: Access to learning resources and clear pathways for growth - Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more - A culture of trust: We cut the red tape - results over rules always. Open talk, ownership and getting things done together Company Description Time zone: CET Location: EMEA Steps of the selection process: - Screening Interview (45 minutes) – Initial conversation with a recruiter - Technical Interview (up to 60 minutes) – A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role - Offer – If successful, you’ll receive an offer to join our team

Role Description This is a remote position. We are looking for an IT Specialist to join our IT department and work closely alongside our IT Administrator. This is a broad, hands-on role for someone who thrives in a small team environment, enjoys wearing multiple hats, and wants to grow into a key pillar of the company's technology operations. You will support day-to-day IT operations, assist with infrastructure management, and play a meaningful role in building out our data infrastructure — contributing to dashboards, pipelines, and analytics tooling that the wider business relies on. Over time, this person will develop the capability to manage IT operations independently and serve as backup coverage for the IT Administrator. This role is ideal for someone early in their career who is eager to learn fast, or a mid-level candidate who already has solid foundational skills and wants broader ownership. Schedule is 8 hours/day, 8am to 5pm, Eastern Time, Mondays to Fridays. Key Responsibilities - Helpdesk & End-User Support - Serve as a first point of contact for internal IT support requests from employees - Troubleshoot and resolve hardware, software, and connectivity issues in a timely and professional manner - Manage and maintain IT ticketing and support workflows - Provide excellent customer service — communicating clearly with both technical and non-technical staff - Infrastructure & Systems - Assist in the administration and maintenance of Microsoft 365 and Azure environments (user provisioning, licensing, security policies, Entra ID) - Support on-prem and cloud-based systems, including patching, monitoring, and maintenance - Help manage and maintain network infrastructure, including switches, firewalls, and VPNs - Assist with backup, disaster recovery, and endpoint management processes - Data Infrastructure & Analytics - Support the build-out of a modern data stack, including data pipelines and a centralized data warehouse - Assist with administration and maintenance of Metabase and Grafana for internal reporting and dashboards - Help develop and maintain ETL/ELT pipelines to centralize data from various business tools - Collaborate with stakeholders to build and maintain dashboards and reports that support decision-making - Contribute to the evaluation and implementation of data tooling (e.g., data warehouse platforms, transformation layers such as dbt) - Documentation & Process - Maintain clear and up-to-date documentation of systems, configurations, processes, and procedures - Assist in creating run-books and internal knowledge base articles - Help identify gaps in existing IT processes and propose improvements - Growth & Collaboration - Work closely with the IT Administrator to learn all aspects of the IT environment - Over time, develop the skills and knowledge to manage IT operations independently and act as backup coverage - Collaborate cross-functionally with other departments to understand their technology needs Qualifications - 1–3 years of experience in an IT support, systems administration, or similar technical role - Solid troubleshooting skills across Windows environments, networking, and end-user hardware/software issues - Comfortable working in a small team with significant autonomy and breadth of responsibility - Strong communication skills — able to explain technical concepts clearly to non-technical colleagues - Detail-oriented with a habit of keeping documentation accurate and up to date - Collaborative and team-oriented, with a genuine service mindset toward internal employees Requirements - Nice to Have - Hands-on experience with Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID / Azure AD) - Experience with cloud infrastructure on Azure, AWS, or GCP (VMs, storage, networking) - Familiarity with Metabase or Grafana for dashboards and reporting - Exposure to data pipelines, ETL/ELT concepts, or a modern data stack (e.g., data warehouses like Snowflake or BigQuery, transformation tools like dbt) - Experience with scripting or automation (PowerShell, Python, or similar) - Experience with no-code or low-code platforms (e.g., Power Automate, Zapier, Make, Airtable) or app development (internal tools, web apps, or integrations) - Any relevant certifications (e.g., Microsoft 365 Fundamentals, CompTIA A+/Network+, Azure/AWS/GCP fundamentals)

• Manage the development and operation of an effective fraud, waste, and abuse program in accordance with CMS requirements and Federal Sentencing Guidelines • Perform and manage FWA investigations conducted by CareOregon staff, affiliates, and business partners • Complete and file all required Medicare and Medicaid filings and/or responses for FWA • Develop sufficient and accurate monthly FWA dashboards and corresponding summaries used to identify and monitor current compliance and trending of all FWA matters • Identify potential areas of FWA vulnerability and risk; partner with department leadership in developing and implementing corrective action plans for resolution of problematic issues • Manage team and recommend team direction and goals in alignment with organizational mission, vision, and values

Role Description We are seeking a Healthcare IT Support Specialist to provide technical support for our healthcare software and hardware solutions. In this role, you will troubleshoot issues, support end users, and collaborate cross-functionally to ensure our customers receive timely and effective resolutions. This is a customer-facing technical support position within a helpdesk environment supporting mission-critical healthcare technologies. The Healthcare IT Support Specialist is responsible for identifying, analyzing, troubleshooting, and resolving technical issues for internal and external customers related to healthcare software and hardware products. This role supports customers through phone, email, and chat within an inbound technical support (helpdesk) environment. The Specialist works closely with end users, distributors, and cross-functional teams to resolve issues, document solutions, and ensure a high level of customer satisfaction while supporting mission-critical healthcare technologies. Essential Responsibilities - Respond to customer inquiries via phone, email, and chat in a professional, courteous, and timely manner. - Investigate, troubleshoot, and resolve technical issues related to healthcare software, hardware, and integrations. - Assist end users with administration and use of supported software products. - Utilize remote access tools and monitoring systems to diagnose and resolve issues. - Take ownership of support cases from initial report through resolution, including escalation when necessary. - Collaborate with third-party integration partners and software vendors to resolve technical issues. - Install, reinstall, and configure software and related components. - Clearly communicate technical information to customers in both written and verbal formats. - Accurately document customer interactions, troubleshooting steps, and resolutions in the ticketing/CRM system. - Share knowledge and support cross-training efforts across teams. - Maintain awareness of priorities and adjust workload to meet customer needs and service level agreements (SLAs). - Serve as a liaison between Healthcare IT Support and internal departments including Sales, Engineering, Implementations, and Development. - Participate in a scheduled after-hours on-call rotation, including evenings, weekends, and holidays. - Promote a collaborative, inclusive team environment. - Perform other duties as assigned based on business needs. Qualifications - Associate’s degree in a technical, medical imaging, software, or related field, or an equivalent combination of education and experience. - 1–3 years of technical customer support or helpdesk experience (healthcare environment preferred). Requirements - Experience in a helpdesk or technical call center environment. - Ability to work scheduled hours between 8:00 AM and 8:00 PM EST, Monday through Friday, including participation in a shared 24/7 on-call rotation. - Familiarity with medical environments, workflows, and terminology (DICOM, PACS, RIS, HL7, MWL, etc.). - Basic PACS usage experience. - Strong knowledge of Windows PCs, servers, networking fundamentals, and troubleshooting tools. - Working knowledge of relational databases (SQL and/or PostgreSQL). - Excellent customer service and communication skills. - Understanding of healthcare security standards such as HIPAA, HITECH, and GDPR. - Strong analytical, troubleshooting, and problem-solving abilities. - Ability to manage multiple priorities in a fast-paced environment, both independently and as part of a team. - Strong research skills and ability to identify effective technical solutions. Preferred Skills & Experience - MSP or RMM experience. - Enterprise-level system administration experience. - SQL DBA or equivalent experience. - CRM administration experience. - Experience supporting custom software and working with development teams. - Knowledge of Opal-RAD and/or EXA software. - LDAP integration experience. - Programming or scripting experience (PowerShell, Python, Java, SQL stored procedures). - Technical writing experience. - Peer training or mentoring experience. - Strong organizational and planning skills. - Call center administration experience. Additional - Must be available to work a 10:00 AM – 7:00 PM EST shift on a consistent basis. - Fluency in Spanish (written and verbal) required to support our Latin America customers. - Demonstrated ability to reliably work assigned shifts that may fall outside of the candidate’s local time zone. Travel Requirements - Domestic travel up to 5% for product training purposes.