Role Description The Senior Program Manager – Technology Implementation leads the planning, coordination, and delivery of complex technology implementation initiatives that support customer operations and strategic business outcomes. This role serves as the central point of coordination between customers, engineering teams, and internal stakeholders to ensure technology solutions are implemented effectively and aligned with customer requirements. This position requires a strategic and delivery-focused leader who can translate customer needs into actionable requirements, guide cross-functional teams through implementation milestones, and maintain strong stakeholder alignment throughout the program lifecycle. Key Responsibilities - Program Leadership & Delivery - Lead the planning and execution of technology implementation programs from initiation through deployment. - Develop program roadmaps, implementation schedules, and delivery milestones to ensure successful program execution. - Monitor program progress and proactively identify and mitigate risks that could impact delivery timelines. - Customer Requirements & Technical Alignment - Gather, analyze, and document customer requirements to ensure solutions meet operational and technical needs. - Translate customer and stakeholder needs into clear inputs for engineering and development teams. - Ensure alignment between customer expectations, technical capabilities, and delivery timelines. - Stakeholder Engagement & Communication - Serve as a primary liaison between customers, engineering teams, and internal stakeholders. - Facilitate stakeholder discussions to clarify requirements, resolve implementation challenges, and maintain program alignment. - Provide consistent communication on program status, milestones, and risks. - Cross-Functional Coordination - Coordinate with engineering, product, and operations teams to ensure successful system integration and deployment. - Support collaboration across technical and business teams to maintain delivery momentum and quality outcomes. - Governance Implementation & Continuous Improvement - Establish and maintain implementation frameworks, delivery tracking mechanisms, and communication cadences. - Identify opportunities to improve implementation processes and program delivery models. Ownership & Impact The Senior Program Manager owns the coordination and execution of implementation programs that require alignment across customers, engineering teams, and internal delivery stakeholders. This role ensures customer requirements are accurately translated into technical execution plans and that implementation milestones are met through structured program management and proactive stakeholder engagement. By providing centralized program leadership, this role improves delivery consistency, reduces implementation risk, and ensures technology solutions are deployed effectively to meet customer needs. Qualifications - U.S. citizenship is required. - Must be able to obtain Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. - 10+ years of program and people management experience, leading multiple teams. - 6+ years of experience with release and configuration management of IT projects. - 5+ years of experience supporting federal clients on IT/software projects. Preferred Qualifications - M.S. in Business, Technology, Engineering, or related field. - 12+ years of experience managing complex programs, technology implementations, or large-scale initiatives. - Demonstrated ability to gather customer requirements and translate them into actionable technical inputs. - Strong stakeholder engagement and communication skills across technical and non-technical audiences. - Proven ability to manage cross-functional teams and multiple delivery timelines. - Experience supporting large-scale technology or systems implementation programs. - Familiarity with Agile or hybrid program delivery environments. - Strong organizational and strategic planning skills. - Experience with low-code, no-code platforms such as Salesforce, Appian, and ServiceNow. Pay Range The pay range for this position based on full-time employment is: $158,819.00 - $269,993.00.

Role Description Working closely with the portfolio manager, this individual will be responsible for monitoring and supporting the successful delivery across multiple functional areas, including internal operations, client support, and stakeholder management. As a Residential Program Manager of residential energy efficiency utility programs in Louisiana, you will: - Build and manage relationships with clients - Manage subcontractors - Design and implement program strategies and plans - Meet established goals while maintaining budgets - Conduct cost-benefit analyses and evaluate the impact of residential products programs - Ensure compliance with regulatory guidelines Qualifications - Bachelor’s degree (or applicants can substitute one year of related experience for one year of education) - 3+ years of related experience working in energy efficiency, energy, utility, or sustainability programs and/or related experience Requirements - Manage day-to-day operations of the contract serving as the main point of contact for the client - Direct oversight of program budgets and tracking & reporting Key Performance Indicators - Review program performance towards goals on a regular basis including program forecasting - Coordinate with client and ICF team to ensure all program goals are met, and adjust as needed to meet goals - Assist in the direct support of client outreach, meetings, and ad hoc requests including 1-on-1 monthly client meetings - Management of direct reports including but not limited to timesheet/expense approval, PTO approval, regular individual check-in meetings, and annual performance reviews - Support monthly invoicing and reporting as well as all outreach, recruitment, marketing, QA/QC, and subcontractor activities - Maintain up-to-date knowledge of Program requirements and ongoing Program updates - Collaborate with regional and national teams to provide national cohesion and bring efficiencies & best practices to your client’s programs - Other duties as required to support our work nationally and provide direct support to division leadership as needed Benefits - Flexible workplace arrangements, work-life balance - Donation matching, volunteer opportunities - Tuition reimbursement, access to professional development resources - 401k matching, Employee Stock Purchase Plan - And many, many more (Ask your recruiter for more details!) Professional Skills You Will Use - Ability to establish influential partnerships at all levels - Strategic mindset with the ability to identify new opportunities - Demonstrated experience in continuous improvement and quality assurance/control theories, techniques, and application - Excellent verbal, interpersonal, and written communication skills - Strong analytical, problem-solving, and decision-making capabilities - Team player with the ability to multi-task and work in a fast-paced environment - Ability to analyze situations, identify existing or potential problems, and recommend solutions - Sound business ethics, including the protection of proprietary and confidential information - Ability to work with all levels of internal employees, as well as outside clients and vendors - Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude - Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) - Ability to be flexible to handle multiple priorities Company Description ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

• Ensure the success of our most strategic customer programs by leading technical programs with our Premium Support customers. • Be the primary interface between our key customers and our internal teams, advocating for mutual success by championing the needs of our customers with internal teams (including leadership, product management, engineering, sales, technical support), and representing Mapbox’ needs to our customers. • Define success for our customer programs, including how we measure it, and how we get there. • Work with product and engineering teams to translate and prioritize customer requirements and feedback into actionable insights and roadmap clarity. • Set and uphold a high quality bar, working with technical support, product and engineering teams to ensure effective prioritization and resolution of quality issues, and to synthesize and address overarching quality concerns. • Lead senior-level discussions - internally and externally - to ensure alignment on delivery timelines, trade-offs, scope, and business impact. • Provide calm and decisive leadership during high-pressure situations with customers. • Provide clear & concise reporting to program key stakeholders and track and manage and report on program risks, working with customers and internal teams to mitigate and/or and escalate for resolution. • Lead or contribute to internal initiatives to improve internal processes across the TPM and Mapbox organizations. • Develop a deep knowledge of Mapbox products and services in order to manage steer technical discussions and build trust with our customers.

Role Description Working closely with the portfolio manager, this individual will be responsible for monitoring and supporting the successful delivery across multiple functional areas, including internal operations, client support, and stakeholder management. Come join our team as a Residential Program Manager of residential energy efficiency utility programs in Louisiana. You will build and manage relationships with clients, manage subcontractors, and design and implement program strategies and plans. Management of the program includes: - Meeting established goals while maintaining budgets - Conducting cost-benefit analyses and evaluating the impact of residential products programs - Ensuring that programs comply with regulatory guidelines What you will be doing: - Manage day to day operations of the contract serving as the main point of contact for the client - Direct oversight of program budgets and tracking & reporting Key Performance Indicators - Review program performance towards goals on a regular basis including program forecasting - Coordinate with client and ICF team to ensure all program goals are met, and adjust as needed to meet goals - Assist in the direct support of client outreach, meetings and ad hoc requests including 1-on-1 monthly client meetings - Management of direct reports including but not limited to timesheet/expense approval, PTO approval, regular individual check-in meetings, and annual performance reviews - Support monthly invoicing and reporting as well as all outreach, recruitment, marketing, QA/QC, and subcontractor activities - Maintain up-to-date knowledge of Program requirements and ongoing Program updates - Collaborate with regional and national teams to provide national cohesion and bring efficiencies & best practices to your client’s programs - Other duties as required to support our work nationally and provide direct support to division leadership as needed Qualifications - Bachelor’s degree (or applicants can substitute one year of related experience for one year of education) - 3+ years of related experience working in energy efficiency, energy, utility, or sustainability programs and/or related experience Requirements - Experience leading cross-organizational projects from planning to execution and managing client/vendor relationships - Experience working with retailers and/or manufacturers and understanding the retail industry or programs that focus on energy efficient products - Experience mentoring and leading teams Benefits - Flexible workplace arrangements, work-life balance - Donation matching, volunteer opportunities - Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan - And many, many more (Ask your recruiter for more details!)