Role Description The Contracts Administration Coordinator functions as an operational integrator within a high-volume, rapidly growing department and serves as a central infrastructure resource supporting negotiators and leadership through disciplined coordination of daily contracting operations and enterprise-level initiatives. The Contracts Administration Coordinator is primarily responsible for optimizing departmental operations to maximize contracting efficiency, scalability, and data integrity. This position plays a critical collaborative role in the development, implementation, configuration, adoption, and continuous improvement of business systems — including contract lifecycle management (CLM) platforms — that are designed to automate workflows, standardize intake and review processes, improve communication cadence, and ensure high-quality data output and governance across the contracting lifecycle. In addition, the Contracts Administration Coordinator supports the intake, preliminary review of corporate, foundation, and donor-related agreements. The Contracts Administration Coordinator reports to the Associate Director of Contracts Management and provides actionable operational insights to improve contract cycle times, workflow efficiency, and performance metrics. They also partner closely with other members of the team to support key performance indicator reporting and process enhancement initiatives. The COG Research Foundation, LLC is a 100% remote employer, though some travel may be required. Employee must reside within the United States. Full salary range for this position: $64,542 to $92,421 per year. The typical hiring range for this position is from $64,542 (minimum) to $78,482 (midpoint), based on 100% FTE. The starting salary is determined based on the candidate’s knowledge, skills, experience, as well as budget availability. Qualifications - Minimum of five (5) years of progressive experience in business administration, contracts management, systems, or operations management, with a focus on contracting processes or similar functions. - Associate's degree or substitute with two (2) additional years of equivalent work experience in a combination of sponsored research and philanthropic / donor contracting. - Experience supporting contracts management activities. - Familiarity with contract lifecycle management systems. - Intermediate experience with project management platforms for process optimization and workflow management (e.g. Smartsheet, Monday.com). - Demonstrated analytical and problem-solving skills, with experience supporting operational processes, identifying opportunities for efficiency, and assisting with system improvements. - Demonstrated project management skills with the ability to collaborate with multi-functional teams on process improvement initiatives and change management processes. - Experience with Microsoft 365 applications suite. - Excellent communication and relationship-building skills, with the ability to clearly convey operational information to diverse internal and external stakeholders. - Exceptional attention to detail, accuracy, time management, and ability to prioritize multiple tasks while maintaining confidentiality and working collegially in cross-functional environments. - Highly organized and detail-oriented with the ability to work under pressure, manage multiple priorities and meet tight deadlines. - Excellent interpersonal skills and ability to interact at all levels of the organization. - Ability to work independently as well as part of a team. - Ability to travel overnight to COG Group Meetings and any other business-related meetings as requested. Requirements - Master's degree in business administration or related field (preferred). - Experience with clinical trial agreements and subcontract agreements (preferred). - Familiarity with data governance and reporting (preferred). - Experience in a nonprofit or academic research organization setting, particularly related to clinical trial research (preferred). - Prior experience in a newly established contracts management function or startup type environment (preferred). - Experience in organizational transition or change management initiatives (preferred). Benefits - Comprehensive benefit options include medical, dental, vision, 401(k), accrued Paid Time Off (PTO), Employee Assistance Program (EAP), Flexible Spending Account (FSA), cell phone and internet stipends, wellness stipend, paid holidays, and more. - Employees who work 20 hours or more per week are eligible for these benefit options. - These benefits are provided for informational purposes only and are subject to change in accordance with applicable policies and plan documents.

Role Description The Service Desk Administrator (Level 2) role demands a blend of patience, empathy, confidence, and exceptional customer service skills, as it involves interaction with a diverse range of businesses, technologies, applications, and personalities. This position requires a solid IT background, with a particular emphasis on network support, implementation, and providing both remote and onsite assistance. - Experience administering current Windows desktop operating systems, Windows server operating systems, Exchange, Office 365, various backup solutions, routers, firewalls, and virtual/cloud-based technologies. - Familiarity with Apple macOS and iOS. - Effective teamwork and the ability to work independently. - Understanding of managed services and their advantages over traditional break-fix environments. - Excellent communication, interpersonal, business management, time management, and problem-solving skills. - Capacity to defuse high stress situations and facilitate technical problem resolution. - Adaptability, a positive attitude, and a commitment to ongoing learning and development. Your primary responsibility will be answering a high volume of inbound phone calls from clients and performing initial troubleshooting on tickets. You will focus on resolving tickets on the first call but also be able to determine when the issue scope requires that a ticket be escalated to a Network Administrator or other support resource. Other relevant job duties as assigned. Qualifications - 4+ years of relevant experience which may include Help Desk Technician, Help Desk Analyst, or Tier 2 (or similar) in a tiered environment. - Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.). - Previous experience providing both onsite and remote/phone support in a fast-paced, high-volume environment. - Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role. - Experience with ConnectWise, Kaseya, or other similar MSP tools and software. - Knowledge and experience working with Microsoft Office 365, Microsoft Azure, and other Cloud service offerings. - Typical working hours for the SDA are Monday through Friday, 8 am – 5 pm US Pacific Time. - Occasional evening or weekend work will be necessary. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

Role Description The Patient Services Specialist plays a vital role in ensuring timely and accurate patient access to medical services by managing the prearrival prior authorization services. This position enhances patient access to care by ensuring all scheduled medical service requests and referrals are financially cleared prior to the date of service provision through the performance of insurance eligibility validation, plan benefit verification, and any related financial clearance, prior authorization, and pre-determination processes. - Collaborate with healthcare providers, clinical staff, and various departments throughout Monument Health as well as with the patient to secure necessary authorization for services while maintaining compliance with all regulatory requirements. - Accurately verify patient insurance eligibility and benefits coverage, utilizing tools such as Electronic Health Records (EHR), add-on software, direct payer websites, and telephone or fax communications to ensure accurate reimbursement and compliance. - Assess service requests to determine the need for pre-certification, pre-authorization (procedure or medication), or referrals, and communicate effectively with relevant stakeholders to secure approvals prior to the date of scheduled services. - Maintain a strong working knowledge of various insurance payers, payer plans, and program contract requirements to facilitate appropriate insurance verification and authorization processes. - Continuously meet competency requirements to sustain the necessary skills, knowledge, and abilities for role-specific functions, while adhering to productivity and quality performance standards. - Create a positive service experience by being polite, compassionate, and professional with all internal and external customers. - Document pre-authorization information accurately in the EHR system, ensuring that services scheduled by internal and external providers meet all financial clearance criteria and have approved authorization in the time allowed by the payers and programs to prevent denial or penalty assessment. - Engage with departments and clinical staff to communicate the need for pre-authorizations or referrals promptly, working to prevent delays in patient care. May include requests for assistance with managing appeals as well as the facilitation and coordinating peer-to-peer reviews when needed. - Identify high-risk requests that may require financial assistance and counseling and assist patients by providing guidance on available resources, financial assistance, or payment arrangements. - Advocate for patients and providers by addressing challenges related to pre-authorization approvals and denials, working closely with leadership to resolve issues and ensure compliance with financial clearance policies. - Provide backup support for Patient Admissions and Registration as needed. - All other duties as assigned. - Confirm prescription coverage and coordinate prior authorization, including collecting and submitting required clinical documentation (i.e. provider notes, labs and treatment history). - Stay up to date on patient assistance programs and guide patients through required application documentation. - Coordinate with providers and nursing staff to obtain required signatures and documentation from patients and providers. - Serve as a patient advocate by regularly communicating with pharmaceutical companies, providers and patients. - Act as primary contact for patient inquiries about medication authorizations and assistance programs. - Monitor assistance medications to ensure timely delivery and continuous patient access. - All other duties as assigned. Qualifications - Education - High School Diploma/GED Equivalent in General Studies - Preferred Experience - 1+ years in Health Care Services, Customer Service, Patient Scheduling, Patient Billing Experience - Preferred Education - Associates degree in Healthcare Related Field Requirements - Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. - Sedentary work involves sitting most of the time. - Possible exposure to blood, bodily fluids, or tissues. Benefits - Supportive work culture - Medical, Vision and Dental Coverage - Retirement Plans, Health Savings Account, and Flexible Spending Account - Instant pay is available for qualifying positions - Paid Time Off Accrual Bank - Opportunities for growth and advancement - Tuition assistance/reimbursement - Excellent pay differentials on qualifying positions - Flexible scheduling

• Receives inbound phone inquiries from requesters regarding STAT medical records. • Answers questions regarding status of the request. • Ensures that calls are answered promptly and courteously within prescribed standards and metrics. • Monitor fax queues and process the medical records request within the clients required time frame. • Works with Supervisor to escalate complex elevated issues. • Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others). • Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances. • Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues. • Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters. • Performs other duties as assigned by management.