Role Description As a Behavioral Health Care Advocate, you will be responsible for case management / care coordination of members on the SED and Autism Waivers. You'll have a direct impact on the lives of our members as you recommend and manage the appropriate level of care throughout the entire treatment plan. If you are located in Hays, KS, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Make patient assessments and determining appropriate levels of care - Obtain information from providers on outpatient requests for treatment - Determine if additional clinical treatment sessions are needed - Manage inpatient and outpatient mental health cases throughout the entire treatment plan - Administer benefits and review treatment plans - Coordinate benefits and transitions between various areas of care - Identify ways to add value to treatment plans and consulting with facility staff or outpatient care providers on those ideas - Develop and monitor implementation of Person-Centered Service Plans - Collaborate with Community Mental Health Centers to ensure members are receiving services and supports Qualifications - Licensed Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D., or Registered Nurse with 2+ years of experience in behavioral health - Active, unrestricted license in Kansas: LP, LPC, LCP, LCPC, LMSW, LSCSW, LMFT, LCMFT, or RN in the state of Kansas - 2+ years of post-license experience in a related mental health environment - Proven intermediate Microsoft skills including Microsoft Word, Excel, Outlook, and Teams - Access to secure, high-speed internet (Broadband Cable, DSL, or Fiber) and a dedicated, distraction-free workspace at home - Live in or near Hays, KS, with access to reliable transportation and ability to travel within the service delivery area as needed (up to 50%) Requirements - Dual diagnosis experience with mental health and substance abuse - Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients - Experience working with the Medicaid population - Experience working with children, adolescents, and their families Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description As a Patient Care Advocate at 9amHealth, you'll provide comprehensive support to our members. You'll play a key role in the Care Team, directly interacting with members through phone, text, email, and messaging. You'll collaborate with clinical specialists to ensure a seamless healthcare experience. As the first point of contact, you'll assist members with questions ranging from enrollment to their care journey, and directing them to the appropriate team members to address their needs promptly and kindly. You'll be part of an empathetic and motivated team that values open communication and feedback and deeply cares for each member. In the Patient Care Advocate role, we prioritize maximizing coverage to provide an enhanced, personalized member experience that goes above and beyond the typical doctor's office. Responding to members through various channels is the top priority of this role. Each communication channel is assigned and prioritized by the team in the following order: - Inbound phone calls - Inbound in-app messages and text messages - Inbound emails - Other assigned duties as notated in the daily schedule What you’ll do: - Provide timely technical and product support via messaging and phone calls to our members, ensuring all inquiries meet or exceed established SLAs (Service Level Agreements). - Proactively follow up on unresolved inquiries or issues to ensure full resolution. - Work closely with the clinical team members to ensure accurate and timely information is conveyed to members. - Accurately document all member interactions in the appropriate systems to ensure seamless care coordination. - Manage and maintain up to date member information, respecting confidentiality and data protection protocols. - Become an expert on 9amHealth’s products and services. - Assist members in navigating complex insurance approval processes. - Identify trends affecting the broader member base and communicate insights to the team. - Maintain a positive and empathetic attitude in all interactions, including being a champion for changes, whether this is new processes, new clients, and/or new responsibilities. - Consistently meet or exceed customer satisfaction metrics. Important: This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time, with or without notice. 9amHealth reserves the right to modify job duties or assign additional responsibilities as needed to support business objectives. Qualifications - 2+ years of experience in customer service in a healthcare setting. - Strong written and verbal communication skills, with the ability to explain complex healthcare information clearly and empathetically. - Proven self-starter with a positive, motivational attitude, demonstrating initiative and the ability to work independently while inspiring and encouraging team members. - Excellent problem-solving skills, including de-escalation and quick resolution abilities. - Proficiency in using Google (G Suite) applications, customer service platforms (e.g., Zendesk) and healthcare platforms (e.g., EMRs) for patient communication, documentation, and data management. - Ability to multitask and manage priorities in a fast-paced environment. - Compassionate, patient-focused approach, committed to delivering excellent care and support. - Willingness to work flexible hours, including early mornings, evenings, or weekends, based on business needs. - Reliable high-speed internet and a quiet, distraction-free workspace to ensure patient privacy. - Familiarity with insurance processes (e.g., prior authorizations, claims) and managing confidential patient data in compliance with HIPAA. Preferred Qualifications - Experience working at a health tech startup. - Proficiency in speaking Spanish. Benefits - Hourly pay starting at $25/hour. - Comprehensive benefits package, including health, dental, and vision insurance. - Flexible PTO and work from home options. - Professional development budget and support for continuing education. - Opportunity to make a meaningful impact on chronic disease management and patient outcomes. - Collaborative, mission-driven culture focused on improving healthcare accessibility and affordability. Company Description 9amHealth is redefining cardiometabolic care with a first of its kind, whole body approach to preventing and treating diabetes, obesity, high blood pressure, and hypertension. Founded in 2021 and backed by top tier investors including 7Wire Ventures, Human Capital, Founders Fund, and Define Ventures, we deliver custom care plans, fast medication delivery, and expert guidance that empower patients to live healthier lives. We believe AI enabled health services will be among the biggest winners of this technology shift, and we’re building accordingly. We already use AI across the product: member facing agents, clinical copilots, automated triage, intelligent care workflows. Our goal is to bring the cost of healthcare down dramatically while providing an incredible experience for both our members and clinicians. We’re a Series B company with over 200 people, growing fast. Our product and engineering team is distributed across the US and Austria, and we’re scaling it significantly.

• Performs clinical reviews of clinical therapy services and/or durable medical equipment to members based on service request assessments and provides clinical expertise based on practice standards. • Works with senior management to identify ways to improve the review and execution of therapy services based on clinical reviews of service request assessments. • Performs utilization reviews of service requests regarding specialty therapy services and/or durable medical equipment for members based on best practice and documentation standards by the national therapy associations and organizational policies. • Provides recommendations for therapy determinations and refers members to care management, as appropriate, based on service request assessments. • Works with Utilization and Care Management teams and healthcare providers to ensure members are receiving the appropriate care and treatment. • Expands therapy specialty knowledge and works with senior management to identify areas of improvement with therapy services and/or durable medical equipment for members. • Assists with providing education including developing clinical trainings, consultations, and guidance related to therapy authorizations and/or durable medical equipment. • Provides feedback to leadership on opportunities to improve the review and therapy services and/or durable medical equipment outcomes to members based on standards and organizational policies. • Performs other duties as assigned. Complies with all policies and standards.

Role Description The Molecular Science Liaisons are responsible for communicating the value of Caris Molecular Intelligence (CMI) to external clients, such as physicians, scientists, and other interested parties. This communication primarily involves face-to-face discussions with customers, including Key Opinion Leaders (KOLs) in the field of oncology. These customer presentations will involve frequent travel throughout an assigned region (approximately 80% travel). The individual will gather, evaluate published literature, and attend relevant conferences to ensure that Caris has the most up-to-date information regarding drug/biomarker associations. This information will also be utilized to further enhance the knowledge base of the targeted customer base within an assigned region. Job Responsibilities - Act as a conduit of information/feedback between the medical community and Caris Life Sciences regarding current products and the needs of the medical community to enhance patient care, new research developments, clinical trial activities, and therapeutic approaches. - Present clinical data and educational materials to physician sites and/or conferences within an assigned region or nationally, as required by Sales and Marketing. - Promote CMI to physician sites across Europe, as required by Sales and Marketing. - Read and understand the scientific and technical literature in order to maintain knowledge of the therapeutic oncology field for customer engagement. - Assist with other related duties and special projects as required by sales and marketing. - Assist in field training contracted speakers as part of the Caris Speaker's Bureau. - Function as a field trainer of assigned region to provide an extension of our Director of Training. - Regional speaking engagements (Roundtables, Grand Rounds, Tumor Boards, etc.) with physicians to broaden CMI understanding clinically. - Attend select regional tradeshows, national tradeshows, and participate in sales meetings to present relevant data necessary to promote CMI and educate clients in the marketplace. - Commercial input/review of marketing material to reflect current molecular landscape. Qualifications - M.D., Ph.D., or Pharm. D in a biological science related to pharmacology, cancer biology, or molecular and cellular biology or equivalent training and experience required. Preferred Qualifications - Prior experience in a commercial atmosphere such as Pharmaceuticals or Commercial Lab space a plus. - Strong background in Molecular Oncology preferred. Requirements - All job specific, safety, and compliance training are assigned based on the job functions associated with this employee. - Valid driver’s license and willingness to travel regularly. Annual Hiring Range $150,000 - $170,000 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Benefits - Highly competitive and inclusive medical, dental and vision coverage options. - Health Savings Account for medical expenses and dependent care expenses. - Flexible Spending Account to pay for certain out-of-pocket expenses. - Paid time off, including: vacation, sick time, and holidays. - 401k match and Financial Planning tools. - LTD and STD insurance coverages, as well as voluntary benefit options. - Employee Assistance Program. - Pet Insurance. - Legal Assistance. - Tuition Assistance. Conditions of Employment Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions), and reference verification. This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.