• Identify & Frame Value For Prospects/Customers • Own the end-to-end customer value journey, including responsibility for landing, expanding, adoption and renewing accounts. • Translate customers’ strategic objectives into high-impact Celonis use cases and evangelize Process Intelligence across prospects and customers. • Communicate the value opportunity and strategic roadmap to C-Level executives in partnership with sales leadership and Celonis executives. • Serve as an executive sponsor across the customer portfolio and solidify Celonis as a strategic business transformation platform for our customers. • Create & Scale Value Across The Portfolio • Lead customers through the Celonis Value Journey, support the deployment of new features, apps, and products across the customer base, and advance strategic growth programs in pursuit of value creation. • Ensure customer success and architect improvement measures and manage change within the customer base, while pioneering new methodologies within Celonis’ Value Engineering organisation. • Direct Celonis Value Engineering, Services and Ecosystem resources through the Celonis Customer Value Journey, creating durable value for our customers. • Take ownership and build strategic customer relationships as an executive sponsor. • Host QBRs (Quarterly Business Reviews) and EBRs (Executive Business Reviews) to communicate results and realized value to senior management and C-level executives. • Grow & Lead Celonis Talent • Recruit the next-generation of Celonis Value Engineers, while setting a high-standard for candidate excellence. • Develop world-class talent through hands-on engagement, continuous feedback, and active mentorship. • Lead by example and consistently demonstrate the Celonis Leadership Principles (lead with purpose, facilitate greatness, embrace difference, and cultivate balance). • Effectively allocate Celonis resources to deliver on company sales, renewals, value, and adoption targets. • Communicate success and risks proactively within the organization.

• Manage and guide a team of 2–5 manufacturing engineers at the CM site in Chonburi, ensuring clear priorities and effective daily execution. • Serve as the primary contact who collaborates with CM, facilitating daily communication on infrastructure status, capacity readiness, and execution alignment. • Take responsibility for optics manufacturing infrastructure, encompassing installation, qualification, availability, and overall equipment efficiency. • Ensure CM engineers and technicians are accurately trained and capable of maintaining and troubleshooting production equipment. • Manage infrastructure spare parts and consumables, ensuring availability and efficient usage to support high-volume production. • Standardize and continuously improve maintenance and troubleshooting procedures, including defining and tracking relevant benchmarks. • Lead root cause analysis and corrective actions to resolve production issues and prevent recurrence. • Develop team capability and collaborate cross-functionally to drive manufacturing strategies and sustain a high-availability optical production line. • Collaborate with the Israeli team to help maintain efficient operations on the CM assembly floor.

• Analyze and specify functional and non-functional requirements • Define and implement solutions with an architectural focus (design patterns, microservices, integrations) • Develop and maintain Node.js + React applications (backend, frontend, and integrations) • Produce technical documentation and support project management • Work collaboratively with business, UX and product teams to build efficient solutions

Role Description On Cash App's Controls team, we build essential platform infrastructure that protects millions of Cash App customers while ensuring fair and equitable access to financial services. We partner across engineering, product, and risk teams to build highly-available infrastructure that powers critical trust and safety decisions throughout Cash App's ecosystem. We are an AI-driven engineering team — we use agentic coding tools across our entire development lifecycle, from design exploration through implementation and review, and we expect every engineer to do the same. In this role, you'll implement scalable solutions that enable billions of safe customer interactions that create a holistic experience that fosters the trust, safety, security, and support of our customers and their assets, directly contributing to Block's mission of economic empowerment through accessible and secure financial services. You Will - Partner closely with product managers, designers, engineers, and business leads to scope, plan, design, build, and launch new features as well as maintain existing functionality of our product controls ecosystem. - Lead technical discussions within your team and contribute to design and product discussions with partners across the organization. - Leverage your experience and knowledge to grow your teammates' technical breadth and depth through mentoring. - Direct AI agents across the full development lifecycle — from prototyping and implementation to debugging and code review — operating as the architect and decision-maker while AI handles the building. - Expand what's possible with AI tooling — identify opportunities to automate repetitive work, improve code quality through AI-driven review, and share effective patterns with your team. Qualifications - 6+ years experience building and operating highly available services. - Experience contributing to cross-functional technical efforts and coordinating across teams. - Strong collaboration skills and customer empathy. - A growth mindset and comfort navigating open-ended problems. - Well-developed curiosity and initiative to build creative solutions to complex problems. - Contributed to the growth of fellow engineers through technical leadership and mentoring. - Demonstrated fluency with AI-assisted development tools (e.g., Claude Code, Cursor, GitHub Copilot, or similar agentic coding tools) in real production work — not just familiarity, but regular, effective use. - You stay current on the rapidly evolving landscape of AI tooling and actively experiment with new capabilities as they emerge. Technologies We Use and Teach - AI-Driven Development: Claude Code, Goose (Block's open-source AI agent), Cursor, GitHub Copilot, Anthropic's Model Context Protocol (MCP). - Kotlin, Java. - HTTP, JSON, gRPC, Protocol Buffers. - DynamoDB, MySQL. - Event-driven architecture (Kafka). - DataDog, Prometheus. - AWS, Kubernetes. Benefits - Remote work. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning.