Role Description We're looking for a Technical Writer who can make complex ideas simple. You'll own product documentation, developer guides, and help centre content — ensuring users always find clear, accurate information fast. - Write and maintain product docs, API guides, and help articles - Collaborate with engineers and PMs to understand features - Create onboarding materials and user tutorials - Develop internal process documentation and SOPs - Maintain content accuracy as the product evolves Qualifications - Exceptional written English — clear, precise, readable - Experience writing technical content for software products - Familiarity with documentation tools (Notion, Confluence, Readme) - Organised and comfortable working independently Benefits - 💵 $800–$2,000/month USD (based on experience) - 🌍 100% remote — work from anywhere in the world - 🕐 Flexible hours — async-first, no micromanagement - 📈 Real career development and promotion pathways - 🤝 Supportive global team across 35+ countries - 💻 Home office setup support - 🗓️ Paid time off and flexibility around local holidays Company Description Remote World connects talented professionals with fully remote global opportunities. We hire across 35+ countries, pay competitively in USD, and are committed to building diverse, high-performing teams where people thrive from wherever they are. No office politics. No commute. Real work, real growth.

Title: Tableau Administrator Location: Remote/India Exp Level: 10+ Years Education: Any Degree Experience: Total 8+ years of experience 3+ years of experience as a Tableau Administrator (or similar role). Role Overview Tableau Platform Administration · Install, configure, upgrade, and maintain Tableau Server / Tableau Cloud · Manage environments (DEV / TEST / PROD) · Monitor server health, performance, and capacity · Apply patches and version upgrades with minimal downtime Security & Access Management · Manage users, groups, roles, and permissions · Integrate authentication (LDAP / Active Directory / SSO / OAuth) · Enforce row_level and project_level security · Support compliance and audit requirements Content Governance · Manage projects, workbooks, data sources, and extracts · Enforce content lifecycle standards (certified, deprecated, archived) · Promote dashboards between environments · Remove unused or redundant content Performance & Reliability · Monitor response times, background tasks, and extract refreshes · Tune dashboards and extracts for optimal performance · Scale server resources based on usage patterns · Troubleshoot failures and outages Data Connectivity & Refresh · Configure and manage: o Live connections o Extracts o Scheduled refreshes · Handle data source authentication and credential rotation · Support connectivity to databases, cloud warehouses, and files Monitoring & Automation · Track usage metrics and adoption KPIs · Automate recurring admin tasks using: o Tableau REST API o TabCmd o Python / scripting · Create monitoring and alerting dashboards User Support & Enablement · Provide Tier_2/Tier_3 Tableau support · Assist developers with publishing and performance issues · Create admin and user documentation · Conduct best_practice sessions for dashboard developers Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner. Datavail’s Data Management Services: Datavail’s Data Management and Analytics practice is made up of experts who provide a variety of data services including initial consulting and development, designing and building complete data systems, as well as ongoing support and management of database, data warehouse, data lake, data integration, and virtualization and reporting environments. Datavail’s team is comprised of not just excellent BI & analytics consultants, but great people as well. Datavail’s data intelligence consultants are experienced, knowledgeable and certified in the best in breed BI and analytics software applications and technologies. We ascertain your business objectives, goals and requirements, assess your environment, and recommend the tools which best fit your unique situation. Our proven methodology can help your project succeed, regardless of stage. With the combination of a proven delivery model and top-notch experience ensures that Datavail will remain the Data Management experts on demand you desire. Datavail’s flexible and client focused services always add value to your organization.

• Own the entire docs surface: audit, restructure, and continuously improve existing content • Write and maintain reference docs, guides, and code examples across the full API and SDK • Build the systems and standards that will govern docs as the product scales • Partner closely with engineering to ship docs alongside features, not after • Develop and maintain code examples that are accurate, idiomatic, and actually useful to developers • Think proactively about how LLMs and agents interact with Turnkey's docs — structure, format, and maintain content with machine readability and agentic use in mind

Role Description The Level 1 Technical Support Technician serves as a front-line resource for assisting customers with product-related questions, technical issues, and system troubleshooting. This role is responsible for delivering high-quality support experiences through timely and accurate resolution of issues, while escalating more complex cases to Level 2 when appropriate. Level 1 Technicians primarily handle general support, user guidance, and initial troubleshooting steps. - Respond to customer inquiries via phone and email with professionalism, technical accuracy, and empathy, ensuring a high level of customer satisfaction through timely and effective resolution. - Diagnose and resolve technical issues, provide product guidance, and escalate more complex problems as needed. - Accurately document customer interactions in the ticketing system, including call summaries and troubleshooting steps when applicable, ensuring all relevant details are captured during escalations. - Escalate issues that require action outside the scope of Technical Support, ensuring timely handoff and resolution. - Adhere to all departmental Standard Operating Procedures (SOPs), including those related to troubleshooting, escalation, scheduling, and attendance. Qualifications - High School Diploma. - Minimum of 1 year of customer service or technical support experience required. - Experience using basic SQL queries or similar database tools for troubleshooting and data retrieval is preferred. - Background in SaaS, software support, or a technical customer-facing environment is preferred. Company Description