Title: Tableau Administrator Location: Remote/India Exp Level: 10+ Years Education: Any Degree Experience: Total 8+ years of experience 3+ years of experience as a Tableau Administrator (or similar role). Role Overview Tableau Platform Administration · Install, configure, upgrade, and maintain Tableau Server / Tableau Cloud · Manage environments (DEV / TEST / PROD) · Monitor server health, performance, and capacity · Apply patches and version upgrades with minimal downtime Security & Access Management · Manage users, groups, roles, and permissions · Integrate authentication (LDAP / Active Directory / SSO / OAuth) · Enforce row_level and project_level security · Support compliance and audit requirements Content Governance · Manage projects, workbooks, data sources, and extracts · Enforce content lifecycle standards (certified, deprecated, archived) · Promote dashboards between environments · Remove unused or redundant content Performance & Reliability · Monitor response times, background tasks, and extract refreshes · Tune dashboards and extracts for optimal performance · Scale server resources based on usage patterns · Troubleshoot failures and outages Data Connectivity & Refresh · Configure and manage: o Live connections o Extracts o Scheduled refreshes · Handle data source authentication and credential rotation · Support connectivity to databases, cloud warehouses, and files Monitoring & Automation · Track usage metrics and adoption KPIs · Automate recurring admin tasks using: o Tableau REST API o TabCmd o Python / scripting · Create monitoring and alerting dashboards User Support & Enablement · Provide Tier_2/Tier_3 Tableau support · Assist developers with publishing and performance issues · Create admin and user documentation · Conduct best_practice sessions for dashboard developers Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner. Datavail’s Data Management Services: Datavail’s Data Management and Analytics practice is made up of experts who provide a variety of data services including initial consulting and development, designing and building complete data systems, as well as ongoing support and management of database, data warehouse, data lake, data integration, and virtualization and reporting environments. Datavail’s team is comprised of not just excellent BI & analytics consultants, but great people as well. Datavail’s data intelligence consultants are experienced, knowledgeable and certified in the best in breed BI and analytics software applications and technologies. We ascertain your business objectives, goals and requirements, assess your environment, and recommend the tools which best fit your unique situation. Our proven methodology can help your project succeed, regardless of stage. With the combination of a proven delivery model and top-notch experience ensures that Datavail will remain the Data Management experts on demand you desire. Datavail’s flexible and client focused services always add value to your organization.

• Own the entire docs surface: audit, restructure, and continuously improve existing content • Write and maintain reference docs, guides, and code examples across the full API and SDK • Build the systems and standards that will govern docs as the product scales • Partner closely with engineering to ship docs alongside features, not after • Develop and maintain code examples that are accurate, idiomatic, and actually useful to developers • Think proactively about how LLMs and agents interact with Turnkey's docs — structure, format, and maintain content with machine readability and agentic use in mind

Role Description The Level 1 Technical Support Technician serves as a front-line resource for assisting customers with product-related questions, technical issues, and system troubleshooting. This role is responsible for delivering high-quality support experiences through timely and accurate resolution of issues, while escalating more complex cases to Level 2 when appropriate. Level 1 Technicians primarily handle general support, user guidance, and initial troubleshooting steps. - Respond to customer inquiries via phone and email with professionalism, technical accuracy, and empathy, ensuring a high level of customer satisfaction through timely and effective resolution. - Diagnose and resolve technical issues, provide product guidance, and escalate more complex problems as needed. - Accurately document customer interactions in the ticketing system, including call summaries and troubleshooting steps when applicable, ensuring all relevant details are captured during escalations. - Escalate issues that require action outside the scope of Technical Support, ensuring timely handoff and resolution. - Adhere to all departmental Standard Operating Procedures (SOPs), including those related to troubleshooting, escalation, scheduling, and attendance. Qualifications - High School Diploma. - Minimum of 1 year of customer service or technical support experience required. - Experience using basic SQL queries or similar database tools for troubleshooting and data retrieval is preferred. - Background in SaaS, software support, or a technical customer-facing environment is preferred. Company Description

We are a global technology consulting company specializing in IT solutions, cloud-based platforms, mobile and web applications, and training and support services. With over 14 years of experience and a multicultural team of more than 100 professionals, we deliver projects for highly complex industries, including pharmaceuticals, diagnostics, healthcare, and consumer goods. At our company, we value international talent, diversity, flexibility, and a collaborative environment that fosters both professional growth and personal well-being. 🧠 What You’ll Do This role is part of an ongoing, strategic project in the pharmaceutical diagnostics sector. The project is centered on storing medical data using AWS platforms. One platform is dedicated to storing blood sugar levels for diabetic patients, while the other stores diverse data from various diagnostic tests, such as blood tests and biopsies. By joining this team, you will have a great impact on society, contributing directly to improving people's health. The Data Platform & Insights Services team is seeking a highly skilled Technical Writer to support the organization, enhancement, and maintenance of comprehensive Engineering documentation and Quality Management System (QMS) processes. The Technical Writer will have constant interaction with the client, acting as a key bridge between business requirements and technical teams. Your main responsibilities will include: - Collaborate with data platform engineers, product owners, sub-chapter leads, and stakeholders to gather information and translate complex technical topics into user-friendly language tailored to different audiences (e.g., engineers, program leaders, managers). - Review and organize existing Data Platform documentation to improve clarity, usability, and accessibility, maintaining a structured repository in tools like Confluence. - Create version-controlled templates to standardize documentation and ensure it meets organizational quality standards. - Define and maintain workflows for requirement collection, prioritization, and approval, ensuring traceability from customer requirements to software specifications and test cases. - Document release management processes, including versioning, deployment pipelines, rollback strategies, and post-release monitoring procedures. - Develop post-production support documentation, such as Service Runbooks, Incident Response SLAs, FAQs, and On-Call checklists for Engineers. - Align technical documentation efforts with the company's modular Quality Management System (MQMS) to support regulatory compliance, maintaining traceability in systems like Enzyme, DiaDoc, or Aspire. - Leverage AI to automate the generation of technical and mQMS documentation ✅ What We’re Looking For - Proven experience as a Technical Writer in a data engineering, software engineering, or similar technical domain. - Ability to quickly grasp complex technical concepts and effectively communicate them through written materials - Strong organizational, analytical, and problem-solving skills. - Expertise in documenting technical processes related to requirements management, release workflows, and post-production support. - Familiarity with Quality Management Systems (QMS) and the documentation efforts they require. - Proficiency in version control systems (e.g., Git) and documentation tools (e.g., Confluence, SharePoint, Markdown editors). - Nice to have: Knowledge of data engineering concepts, platforms, and tools (e.g., ETL processes, cloud platforms, and APIs) and Experience using AI to autogenerate documentation using Git, JFrog, Jira, Confluence, Slack, or XRAY. - Communication: Excellent oral and written English; ability to communicate with technical and non-technical stakeholders. 💜 Why You’ll Love Working at Nuvolar - People-First Culture – We care about our team, support each other, and celebrate successes together. - Location & Work Model: 100% remote, with sporadic requests (not mandatory) to attend in-person meetings in Sant Cugat or other client locations. - Continuous Learning – Access to training programs, mentorship, career development opportunities, and an annual professional development budget. - Health and Wellness Perks – Private health insurance and gym subsidy. - Great Company Culture – Team events, knowledge-sharing sessions, and fun activities throughout the year. 👥 The Hiring Process We like to keep things simple and transparent: - HR Interview – A friendly conversation to understand your background and career aspirations. - Technical Exercise – Showcase your approach to assess your skills. - Technical Interview – Meet the team and discuss the vision and your potential role in it. 🚀 Join a team where trust, growth, and purpose go hand in hand. Apply now and let’s build meaningful tech — together, from anywhere. If you want to be aware of all of our latest updates, follow us via LinkedIn | Instagram | Glassdoor | Medium Equal Opportunity Statement Nuvolar Works is an equal-opportunity employer. We welcome and encourage applications from all backgrounds. We do not discriminate based on age, sex, gender, gender identity or expression, sexual orientation, family or marital status, disability, national origin, race, ethnicity, religion, or any other protected characteristic. Candidates with disabilities are encouraged to apply, and we are committed to providing an inclusive and accessible recruitment process. If you require any adjustments during the hiring process, please let us know.