• Own the entire docs surface: audit, restructure, and continuously improve existing content • Write and maintain reference docs, guides, and code examples across the full API and SDK • Build the systems and standards that will govern docs as the product scales • Partner closely with engineering to ship docs alongside features, not after • Develop and maintain code examples that are accurate, idiomatic, and actually useful to developers • Think proactively about how LLMs and agents interact with Turnkey's docs — structure, format, and maintain content with machine readability and agentic use in mind

Role Description The Level 1 Technical Support Technician serves as a front-line resource for assisting customers with product-related questions, technical issues, and system troubleshooting. This role is responsible for delivering high-quality support experiences through timely and accurate resolution of issues, while escalating more complex cases to Level 2 when appropriate. Level 1 Technicians primarily handle general support, user guidance, and initial troubleshooting steps. - Respond to customer inquiries via phone and email with professionalism, technical accuracy, and empathy, ensuring a high level of customer satisfaction through timely and effective resolution. - Diagnose and resolve technical issues, provide product guidance, and escalate more complex problems as needed. - Accurately document customer interactions in the ticketing system, including call summaries and troubleshooting steps when applicable, ensuring all relevant details are captured during escalations. - Escalate issues that require action outside the scope of Technical Support, ensuring timely handoff and resolution. - Adhere to all departmental Standard Operating Procedures (SOPs), including those related to troubleshooting, escalation, scheduling, and attendance. Qualifications - High School Diploma. - Minimum of 1 year of customer service or technical support experience required. - Experience using basic SQL queries or similar database tools for troubleshooting and data retrieval is preferred. - Background in SaaS, software support, or a technical customer-facing environment is preferred. Company Description

We are a global technology consulting company specializing in IT solutions, cloud-based platforms, mobile and web applications, and training and support services. With over 14 years of experience and a multicultural team of more than 100 professionals, we deliver projects for highly complex industries, including pharmaceuticals, diagnostics, healthcare, and consumer goods. At our company, we value international talent, diversity, flexibility, and a collaborative environment that fosters both professional growth and personal well-being. 🧠 What You’ll Do This role is part of an ongoing, strategic project in the pharmaceutical diagnostics sector. The project is centered on storing medical data using AWS platforms. One platform is dedicated to storing blood sugar levels for diabetic patients, while the other stores diverse data from various diagnostic tests, such as blood tests and biopsies. By joining this team, you will have a great impact on society, contributing directly to improving people's health. The Data Platform & Insights Services team is seeking a highly skilled Technical Writer to support the organization, enhancement, and maintenance of comprehensive Engineering documentation and Quality Management System (QMS) processes. The Technical Writer will have constant interaction with the client, acting as a key bridge between business requirements and technical teams. Your main responsibilities will include: - Collaborate with data platform engineers, product owners, sub-chapter leads, and stakeholders to gather information and translate complex technical topics into user-friendly language tailored to different audiences (e.g., engineers, program leaders, managers). - Review and organize existing Data Platform documentation to improve clarity, usability, and accessibility, maintaining a structured repository in tools like Confluence. - Create version-controlled templates to standardize documentation and ensure it meets organizational quality standards. - Define and maintain workflows for requirement collection, prioritization, and approval, ensuring traceability from customer requirements to software specifications and test cases. - Document release management processes, including versioning, deployment pipelines, rollback strategies, and post-release monitoring procedures. - Develop post-production support documentation, such as Service Runbooks, Incident Response SLAs, FAQs, and On-Call checklists for Engineers. - Align technical documentation efforts with the company's modular Quality Management System (MQMS) to support regulatory compliance, maintaining traceability in systems like Enzyme, DiaDoc, or Aspire. - Leverage AI to automate the generation of technical and mQMS documentation ✅ What We’re Looking For - Proven experience as a Technical Writer in a data engineering, software engineering, or similar technical domain. - Ability to quickly grasp complex technical concepts and effectively communicate them through written materials - Strong organizational, analytical, and problem-solving skills. - Expertise in documenting technical processes related to requirements management, release workflows, and post-production support. - Familiarity with Quality Management Systems (QMS) and the documentation efforts they require. - Proficiency in version control systems (e.g., Git) and documentation tools (e.g., Confluence, SharePoint, Markdown editors). - Nice to have: Knowledge of data engineering concepts, platforms, and tools (e.g., ETL processes, cloud platforms, and APIs) and Experience using AI to autogenerate documentation using Git, JFrog, Jira, Confluence, Slack, or XRAY. - Communication: Excellent oral and written English; ability to communicate with technical and non-technical stakeholders. 💜 Why You’ll Love Working at Nuvolar - People-First Culture – We care about our team, support each other, and celebrate successes together. - Location & Work Model: 100% remote, with sporadic requests (not mandatory) to attend in-person meetings in Sant Cugat or other client locations. - Continuous Learning – Access to training programs, mentorship, career development opportunities, and an annual professional development budget. - Health and Wellness Perks – Private health insurance and gym subsidy. - Great Company Culture – Team events, knowledge-sharing sessions, and fun activities throughout the year. 👥 The Hiring Process We like to keep things simple and transparent: - HR Interview – A friendly conversation to understand your background and career aspirations. - Technical Exercise – Showcase your approach to assess your skills. - Technical Interview – Meet the team and discuss the vision and your potential role in it. 🚀 Join a team where trust, growth, and purpose go hand in hand. Apply now and let’s build meaningful tech — together, from anywhere. If you want to be aware of all of our latest updates, follow us via LinkedIn | Instagram | Glassdoor | Medium Equal Opportunity Statement Nuvolar Works is an equal-opportunity employer. We welcome and encourage applications from all backgrounds. We do not discriminate based on age, sex, gender, gender identity or expression, sexual orientation, family or marital status, disability, national origin, race, ethnicity, religion, or any other protected characteristic. Candidates with disabilities are encouraged to apply, and we are committed to providing an inclusive and accessible recruitment process. If you require any adjustments during the hiring process, please let us know.

Fully Remote from Europe or Asia As a Casino Technical Coordinator, you will serve as the essential link between Commercial and Platform teams, ensuring new game integrations are executed with precision and speed. You will drive operational efficiency by organizing new projects, resolving immediate bottlenecks, and translating business goals into actionable technical requirements. By providing this clarity, you ensure developers have the exact specifications needed to launch new features and games flawlessly, keeping our platform competitive and workflows organized. Duties and Responsibilities - Own and coordinate all end-to-end casino game and provider integrations to ensure timely and accurate delivery to the platform. - Act as the primary technical bridge between the Commercial and Platform Integration teams to maintain alignment across all project phases. - Track and monitor the status of all ongoing integrations to proactively identify risks and maintain clear internal documentation. - Lead the troubleshooting of game features and configurations by collaborating directly with external providers and internal technical teams. - Act as the final gatekeeper for new integrations by validating game settings, bonus features, and tournament configurations before public release. - Identify and resolve recurring integration issues to drive continuous improvement and optimize departmental workflows. - Translate commercial business needs into detailed technical requirements that the development team can execute without ambiguity. - Support the Commercial team by ensuring all provider wishlist items are technically assessed and prioritized within the pipeline. - Maintain high standards of data accuracy and configuration integrity throughout the entire integration lifecycle. - Provide regular progress reports to stakeholders to ensure visibility into the integration roadmap and potential bottlenecks. Requirements - Technical Literacy: A strong technical mindset with the ability to understand API-based setups, platform configurations, and integration documentation (no coding experience required). - Organizational Excellence: Proven ability to manage multiple projects simultaneously while maintaining high attention to detail and meeting strict deadlines. - Communication Skills: Excellent ability to translate complex technical concepts into simple terms for business stakeholders and vice versa. - Problem-Solving Skills: A proactive approach to troubleshooting with a focus on finding efficient solutions to technical discrepancies. - Industry Experience (Plus): Previous experience in the iGaming industry (B2B or B2C) is highly preferred, though we are open to candidates from Fintech or SaaS backgrounds.