• Design, develop, and implement advanced ServiceNow solutions across multiple modules. • Lead development initiatives related to: Service Portal, Custom Web Development (JavaScript, HTML, CSS, UI scripting), Customer Service Management (CSM), IT Service Management (ITSM), Virtual Agent / Virtual Assistant. • Translate complex business requirements into scalable technical solutions. • Collaborate with architects, product owners, and stakeholders across US time zones. • Ensure adherence to ServiceNow best practices, coding standards, and platform governance. • Troubleshoot, optimize, and upgrade existing solutions as the platform evolves.

CTA Home based Madrid ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development As a Clinical Trial Associate at ICON, you will assist with the design and analysis of clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapies. What You Will Do: Your role will involve delivering clinical research work to a high standard, working closely with your team and stakeholders. Key responsibilities include: - Assist in the coordination and administration of clinical trials, ensuring compliance with protocols and regulatory requirements. - Maintain and organize clinical trial documentation, including study files, essential documents, and regulatory submissions. - Support the preparation of study-related materials, such as informed consent forms and case report forms. - Work with cross-functional teams to facilitate communication and ensure smooth trial execution. - Contribute to the tracking and reporting of clinical trial metrics and milestones. Your Profile: You will bring relevant clinical research experience, along with the following qualifications and skills. Required qualifications and experience: - Bachelor's degree in a scientific or healthcare-related field. - Prior experience or strong interest in clinical research. - Knowledge of clinical trial processes, regulations, and guidelines. - Excellent organizational and communication skills. - Ability to work collaboratively in a fast-paced environment with attention to detail. - Willingness to travel as required (approximately 10%) What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Role Description Astrica’s ServiceNow Technical Consultants bring their understanding of system and software architecture to implement solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding-edge, they innovate IP on the platform and serve as technical subject matter experts to clients and teammates. - Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences. - Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality. - Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities. - Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager. - Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts. - Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements. - Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives. Qualifications - 3+ years of ServiceNow platform experience, including deep expertise in CMDB, Discovery, and Service Mapping, with a strong understanding of CSDM, CI class models, and data relationships. - 3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate infrastructure and operational requirements into scalable CMDB strategies. - Proven experience in implementing and optimizing Discovery, including MID Server configuration, credential management, pattern-based discovery, and troubleshooting data accuracy and coverage issues. - Strong capability in CMDB governance and data quality, including reconciliation rules, identification rules, normalization, and alignment with asset, incident, and change management processes. - Demonstrated success in leading technical workshops, defining CMDB strategy, advising on best practices (CSDM alignment, service mapping). Requirements - Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery). - Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development. - CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM). - Suite Certifications. Company Description At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun. Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Sr. Business Process Consultant, ServiceNow Finance & Procurement (Source-to-Pay) Solutions The Role A Business Process Consultant (BPC), is a functional and process expert in the ServiceNow Expert Services Team on customer implementation/delivery teams - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines - which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role:• Be the process expert for Finance, Supply Chain, Source-to-Pay, Legal Operations, and/or Contracting departments, using ServiceNow products and best practices focused on configuration vs. customization to drive business outcomes• Drive Finance, Supply Chain, Source-to-Pay, Legal, and/or Contracting-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders• Lead customers in their efforts to take advantage of the ServiceNow Solution's standard capabilities in their efforts to improve their processes• Lead customer design workshops focused on ServiceNow Platform and Solution functionality• Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral• Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution• Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.• Guide and advocate for the customer's needs throughout the engagement• Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes• Prepare all customer-facing deliverables focused on process• Juggle multiple and complex projects/initiatives• Promote continuous improvement practices for delivery/engagement materials• Support specific sales activities when required• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request• Up to 50% travel annually, driven by customer needs and internal meetings Qualifications• Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance.• At least 5+ years of consulting experience for complex, global organizations in the Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting operations/technology departments• Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO), preferred. • ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred.• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems• Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology• Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)• Experience in providing Knowledge-Centered Service / Support using technologies• Experience in analyzing and recommending Finance, Supply Chain, Source-to-Pay. Legal, and/or Contracting strategies based on business priorities• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity• Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.