• Support the Precision Medicine technology portfolio team with focus on multi-year portfolio planning, automation and AI enablement, financial management, budget planning, compliance, productivity advancement, and cross-team coordination. • Provide operational, analytical, and administrative support across all product teams, ensuring disciplined portfolio and product management and operational excellence of our PMED Technology practice. • Assist in global coordination of portfolio stakeholder needs, including intake of new requests. • Assure centralized and consistent communication and documentation across all product teams. • Coordinate risk/issue logs, action trackers, and cross-team dependencies. • Drive quarterly planning processes including prioritization and status reporting. • Collaborate with stakeholders and team leads to assure PMed technology roadmap is maintained and well socialized. • Assure team is passionately pursuing adoption of AI and other efficiencies and generating measurable savings • Find opportunities to streamline operational processes and introduce efficiencies. • Support development and rollout of improved reporting tools, templates, and dashboards. • Roll out Amgen guidelines and tools that maximize consistency, visibility, and productivity of all PMED Product and Project teams. • Lead capacity planning and tracking across India-based and US-based teams. • Maintain the portfolio’s operational dashboards, logs, and scorecards. • Track and report on productivity metrics, delivery KPIs, and operational performance across product teams. • Oversee the portfolio administration JIRA board and prioritization of process improvements to deliver • Partner with compliance, audit, security, and PMO teams to ensure adherence to enterprise processes. • Support documentation for audits, validation activities, and regulatory or data governance requirements. • Maintain standardized templates, document repositories, and controls.

• Work closely with business partners to understand current operations and how current and future systems may improve productivity and quality. • Conduct analysis to determine the best approach for addressing business problems and opportunities, including process improvements, system enhancements, and improvements to CCV quality. • Apply and utilize business process modeling methods to ensure business outcome-based deliverables in a way that can be readily used as input to Product Delivery teams and executive decision-making by both line of business and IT partners. • Facilitate future-state process and visioning sessions with business partners. • Define measurable process improvement objectives and participate in grooming features sessions. • In collaboration with the Appeals Manager, define project requirements and actively support the implementation of process improvements. • Ensure product satisfies the customer/end-user requirements by actively representing the business users in product testing and evaluation through mapping product enhancement to business process change. • Translate business requirements into use cases and actionable deliverables. • Work with data teams to improve appeal reporting accuracy and usability. • Develop dashboards or reporting requirements for leadership. • Reduce manual steps and rework in appeal processing. • Improve intake, routing, and adjudication workflows. • Spot inconsistencies in appeal handling across teams. • Conduct ad hoc research and support special projects as assigned. • Complete all responsibilities as outlined in the annual performance review and/or goal setting. • Complete all special projects and other duties as assigned.

• Own Executive-Grade Reporting & Dashboarding • Design, build, and maintain scalable dashboards across Tableau, Salesforce, PowerBI, Clari, and Gong. • Establish a single source of truth across pipeline, bookings, forecast, and sales productivity metrics. • Continuously improve data models, visualization standards, and reporting governance. • Drive Strategic Revenue Insights • Partner with Sales Leadership to identify performance drivers, risks, and opportunities. • Analyze funnel health and deliver proactive insights that influence headcount planning, territory design, quota setting, and compensation strategy. • Support board and executive reporting with clear, compelling analysis and narrative framing. • Enable GTM Decision-Making • Act as a thought partner on critical GTM initiatives, including channel strategy. • Translate ambiguous business questions into structured analyses and actionable recommendations. • Build scalable reporting frameworks to support New Logo and Expansion motions. • Improve Data Quality & Process Rigor • Identify gaps in CRM hygiene and reporting logic; recommend process improvements. • Partner cross-functionally with Sales, Marketing, Finance, and Product teams to ensure data integrity. • Help define and document key metric definitions and reporting standards.

• Engage proactively with client stakeholders to gather, analyze, and document **technical and business requirements** • Facilitate workshops, meetings, and discussions to understand **data flows, system integrations, and process dependencies** • Translate business needs into **clear functional and technical specifications** • Collaborate closely with engineering, architecture, and program management teams to drive delivery • Support **program and project management** activities including planning, tracking, and risk management • Create and maintain **process flows, system diagrams, and architecture visuals** using **Microsoft Visio** • Provide insights and recommendations aligned with **AWS-based solutions and cloud best practices** • Ensure requirements traceability throughout the project lifecycle • Communicate effectively across technical and non-technical audiences