• Build GenAI tools that help sellers find and connect with the right customers faster. • Develop AI-powered copilots that surface CRM insights and sales knowledge in real time. • Launch AI features that improve efficiency and personalization across the sales funnel. • Work hands-on across the stack: from model experimentation to app development and infrastructure. • Collaborate with top-tier engineers, data scientists, and sales operators in a fast-moving environment.

• Developing prototypes, PoCs, and MVPs using AI/ML knowledge and tools • Building, fine-tuning, evaluating, and deploying LLMs • Designing and working with RAG systems • Creating agent-based systems using frameworks like LangGraph and CrewAI • Collaborating in a team environment for AI-driven applications and solutions

Requisition Number: 2356621 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Leads design and delivery of scalable voice and chat solutions using Amazon Connect, owning contact flows, integrations, and overall platform reliability. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Design and manage Amazon Connect contact flows (IVR & chat) - Build Lambda-based integrations for backend APIs - Integrate with Lex bots and external systems - Optimize routing, queues, and call handling - Ensure high availability, monitoring, and performance - Lead production support, RCA, and continuous improvements Architecture Expectations - Decoupled design (Connect → Lambda → APIs) - Clean separation of routing, business logic, and integrations - Scalable and reusable contact flow patterns Success Criteria - Stable call flows with low failure rates - Efficient routing and reduced wait times - Solid monitoring and quick issue resolution You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 5+ years of experience with APIs, event-driven design, and IVR systems - 2+ years of experience with Node.js (TypeScript preferred) - 2+ years of experience with AWS: Amazon Web Services, Amazon Connect, AWS Lambda, Amazon API Gateway - 2+ years of experience with conversational: Amazon Lex *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #OptumTechPJ

Role Description We’re looking for an Applied AI Engineer to build internal, AI-powered products that make BioRender teams dramatically more effective. This role focuses on designing and shipping real systems — agents, tools, and workflows — that amplify human judgment and remove friction from how work gets done across the company. You’ll work closely with Sales, Finance, People, Customer Success, and other internal teams to deeply understand how decisions are made today, identify where automation and AI can create leverage, and build durable solutions that scale. You’ll own problems end-to-end — think of this as a full-stack builder role, taking ideas from problem definition through deployment and adoption. You’ll partner closely with senior business leaders across the company while building systems that meet production engineering standards, using the latest and greatest tooling to solve high-impact problems. As part of this role, you’ll have a seat at the table as we rethink how work gets done at BioRender in the age of AI — helping shape new patterns for how teams operate, make decisions, and build leverage using automation and modern AI systems. What You’ll Be Doing - Partner with internal teams to build high-leverage automation and AI-powered systems that meaningfully improve how work gets done. - Identify and own high-impact problems, translating business needs into well-designed internal systems and tools. - Design, build, and ship automation and AI-driven solutions using appropriate levels of engineering rigor. - Exercise sound judgment in choosing when to build, buy, or configure existing tools, and when deeper custom engineering is required. - Evolve prototypes into reliable, production-ready systems with attention to correctness, observability, and maintainability. - Embed with teams across Sales, Finance, People, Customer Success, and other functions to understand workflows, decision points, and sources of friction. - Partner closely with business and engineering stakeholders to ensure adoption, trust, and long-term value. - Document patterns, share learnings, and enable others to safely extend or build on what you create, with input into how we scale this approach across the company. Qualifications - 4+ years of software engineering experience building and shipping production systems or internal applications end-to-end (backend + basic frontend), preferably in Python and JavaScript/Node. - Hands-on experience with AI models and APIs (e.g., OpenAI, Anthropic/Claude, Google/Gemini, v0/Vercel ecosystem) applied to real product or internal workflow problems. - Strong experience building and maintaining integrations between SaaS tools, internal systems, and third-party APIs. - High agency and builder mindset — comfortable owning ambiguous problems and moving from idea to working system. - Proactive, self-directed work style — can break down ambiguous problems, prioritize, and execute with minimal oversight. - Product-oriented thinking — ability to map and understand complex business processes, translate them into technical designs, and iterate with stakeholders. - Ability to rapidly build and test solutions, choosing the appropriate level of engineering from custom code to low-code tools. - Solid software engineering fundamentals: testing, logging, monitoring, error handling, security basics, and code quality. - Ability to communicate clearly with non-technical partners and build trust in the systems you ship. - Curiosity about how work should evolve in an AI-native world, paired with pragmatism about what’s ready to deploy today. Bonus Points - Experience designing, building, or orchestrating AI agents or multi-step AI workflows. - Track record of automating repetitive tasks for teams using AI and/or traditional scripting. - Demonstrated experience leading AI-driven workflow transformations across multiple business units or functions. - Experience with AI SDKs and modern developer ecosystems (e.g., Vercel, Claude/Code, Google’s AIStudio, Claude Agent SDK, Google Agent SDK, OpenAI Agent SDK). - Prior work in SaaS or B2B product companies, especially in roles close to GTM, Tooling or operations. - Prior consulting or internal role focused on process optimization, workflow redesign, or digital transformation. - Prior experience as a technical founder or early engineer. - Public artifacts showing thought leadership (technical blogs, talks, videos, open-source contributions). - Familiarity with low-code/no-code tools and RPA-style automations where appropriate (e.g. Zapier, Airflow etc). - Basic product thinking: running experiments, A/B tests, or pilots with business stakeholders. Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere. Company Description BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.