Role Description Take what we've built further. We've shipped a lot, fast. 800,000+ monthly active users on Andy's Bet Club, free-to-play games, match centres and 320% year-on-year growth. Now we need someone to take them forward. - Lead initiatives from idea to outcome. - Own everything from objectives to onboarding flows to go-live QA. - Understand how our products make money, where the levers are, and which ones to pull next. - Use data to make decisions, not to write reports. - Prototype ideas with AI tools. Test them with real users. Ship what works. Kill what doesn't. Qualifications - Obsessed with football. - Numbers-led. - AI-native. - Builder. - Self-starting. Requirements - You follow it. You bet on it. You use the apps and have opinions about what's broken in the market. - You use data to drive decisions on conversion, retention, and commercial performance. - You use AI tools daily. You can prototype an idea before lunch and have data on it by the end of day. - You've built things from nothing in startups or small teams. - You don't wait to be told what to work on. You find the highest-value problem and get after it. Benefits - Competitive Salary & Bonus. - Fully Remote & Flexible. - Private Bupa Healthcare. - Group Life Insurance. - Generous Setup Budget. - Annual Learning Budget. - Regular Team Meetups. - Lifestyle Perks. - B36 Shirt.

Role Description As a Staff Product Manager, you will play a pivotal role in shaping Coursera’s product vision, delivering exceptional learner and partner experiences, and driving measurable business impact. You will operate at the intersection of strategic thinking and hands-on execution, navigating ambiguity while influencing cross-functional teams. - Customer-Centric Curiosity: Exhibit deep curiosity to understand customers and all elements influencing their experience, offering comprehensive, integrated solutions that address real needs. - Thriving in Ambiguity: Operate effectively in uncertain, fast-changing environments, as often found in startup-like situations. - Balanced Skills vs. Domain Experience: While domain expertise is beneficial, strong intellectual capacity, curiosity, proactiveness, and solid foundational product skills enable quick adaptation even without prior domain exposure. - Strategic & Tactical Agility: Seamlessly switch between defining long-term vision and deep-diving into execution details when required. - IC Excellence: As an individual contributor, comfortably navigate between strategy and execution to deliver impact. - Integrated Experience Design: A track record of designing end-to-end integrated experiences is a strong plus. - Tool Familiarity: Familiarity with tools in the PM space, such as Jira, Figma or generative AI tools, though tool-specific experience is less crucial. A capable PM with strong core skills will learn quickly. - Speed of Innovation: Demonstrates the ability to rapidly prototype, test, and iterate solutions to keep pace with evolving customer needs and emerging technologies. Balances speed with rigor to deliver impactful outcomes quickly. Responsibilities - Define and drive product strategy and own the roadmap for a high priority area of the Coursera platform, such as AI-powered assessment or agentic enterprise integration. - Translate customer insights and market trends into integrated solutions that can scale to serve millions of learners and customers around the world. - Lead execution from ideation and analysis through development and launch, delivering measurable outcomes. - Partner with Engineering, Design, and Data teams to deliver AI-powered product features and experiences. - Leverage data and customer feedback to inform decisions and continuously improve. - Mentor peers and contribute to building a high-performing product organization. Qualifications - You have experience building, using, or experimenting with AI-driven products, particularly in the areas of workflow automation, conversational AI, decision support, or agentic AI, and transitioning from traditional UI to AI-driven or AI-first product. - You have a high bar across the board - from your own contributions to the people you work with, to the products you work on. Nice to Haves - You are the product leader who inspires colleagues to think bigger, look beyond safe bets and tackle challenges with conviction. You are a builder, not an optimizer. - You are energized about solving hard problems and navigating ambiguity and rapid technology change. - You have taken products from idea to launch (0-1), with proven results post-launch. Experience working in a start-up or internal innovation environment with high ambiguity, velocity and ownership. - You are deeply curious about customers and the positive impact your product could have on their lives. You dive deep into data and feedback to ground your understanding of their needs and experience using your products. - You feel a sense of responsibility and urgency to invent the future of AI as a force for unlocking human potential and expanding opportunity. Compensation This role is available in the following US Pay Zones: - Zone 2: $180,000 - $228,000 - Zone 3: $167,000 - $209,000 - Zone 4: $156,000 - $195,000 At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are. Company Description Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 197 million registered learners as of December 31, 2025. - Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. - Coursera’s platform innovations enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. - Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business. - Coursera is a Delaware public benefit corporation and a B Corp.

Role Description We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of critical customer-facing and operational technology platforms within a telecom environment. This role will own end-to-end product roadmaps for platforms such as CRM, Telephony, IVR, Contact Center, and related customer engagement technologies, ensuring solutions drive measurable customer experience, operational efficiency, and business outcomes. Success in this role is measured by the timely delivery of a prioritized product roadmap that drives measurable improvements in customer and agent experience, operational efficiency, and platform stability. Outcomes are tracked through KPIs such as: - Customer satisfaction - Self-service and call containment rates - Reduction in handle time and defects - Stakeholder confidence - Platform’s ability to support future business needs Key responsibilities include: - Product Strategy & Roadmap - Bring a strong customer-first lens to backlog management and prioritization. - Own and drive the product vision and multi-year roadmap for customer and agent platforms (CRM, Telephony, IVR, Contact Center, workforce tools, integrations). - Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities. - Identify opportunities to modernize platforms leveraging cloud, automation, APIs, and AI where applicable. - Balance run-the-business stability with modernization and innovation. - Make trade-offs transparently, with strong alignment to customer and business outcomes. - Stakeholder & Business Engagement - Partner with Customer Operations, Sales, Marketing, and Network teams to understand business needs and pain points. - Act as the primary voice of the customer and business for assigned platforms. - Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence. - Agile Delivery & Backlog Ownership - Work closely with agile teams to ensure high-quality, incremental delivery. - Own and maintain the product backlog, including epics, features, and user stories. - Clearly define business requirements, acceptance criteria, and success metrics. - Prioritize work based on value, risk, dependencies, and capacity. - Participate actively in agile ceremonies (PI planning, sprint planning, reviews, retros). - Provide ongoing guidance to developers and testers throughout the sprint. - Enable incremental delivery in complex telecommunications environments with multiple systems and dependencies. - Technology & Vendor Management - Collaborate with architecture, engineering, and security teams to ensure scalable and compliant solutions. - Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight. - Ensure solutions integrate effectively across CRM, telephony, IVR, billing, and analytics ecosystems. - Champion the Voice of the Customer - Advocate for the customer (internal and external) in every product decision. - Leverage user insights, analytics, complaints, call drivers, and churn data to guide backlog priorities. - Validate requirements against real customer/agent's journeys and scenarios. - Partner with UX, service design, and research teams to deliver intuitive and accessible experiences. - Support experimentation, MVPs, and test-and-learn approaches to validate product ideas. - Ensure consistent experiences across digital, customer care, and retail channels. - Measurement & Continuous Improvement - Focus on results, not just delivery. - Define and track KPIs (e.g., call containment, AHT, FCR, NPS, system performance, adoption). - Leverage data and insights to continuously improve platform capabilities and customer journeys. - Champion best practices in product management, agile delivery, and customer-centric design. - Ensure Trust, Reliability, and Compliance - Balance innovation with operational excellence and customer trust. - Ensure features meet security, privacy, and regulatory requirements. - Identify and mitigate risks related to service continuity, data integrity, and customer impact. - Validate that new capabilities integrate smoothly with existing systems and journeys without degrading the customer experience. Qualifications - 5+ years of experience as a Product Owner in telecommunications, digital services, or other large-scale customer environments. - Strategic thinking with strong execution focus. - Experience leading platform modernization or cloud transformation initiatives. - Familiarity with API-based integrations and microservices architectures. - Exposure to AI-driven customer care, chatbots, or speech analytics. - Strong understanding of customer experience principles and journey-based delivery. - Hands-on experience working with agile development teams (Scrum, Kanban). - Demonstrated ability to translate customer needs and business goals into clear product requirements. - Comfort working in complex environments with multiple systems, integrations, and dependencies. - Strong stakeholder management and communication skills. - Ability to use data, insights, and experimentation to guide product decision. - A strategic customer-first mindset with a focus on measurable outcomes. Benefits - Opportunity to help shape how connectivity experiences evolve for customers across Canada. - Work alongside teams that are passionate about improving the customer experience. - Deliver meaningful product innovations in a dynamic and growing organization. - Make a real impact on how customers discover, connect with, and rely on Xplore services every day. Conditions of Employment - This position is subject to the successful completion of a Criminal Background Check. - Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process.

• Own and manage the end-to-end product roadmap • Oversee priorities from initial concept through to delivery • Align product development with client needs and business objectives • Act as a strategic partner to senior stakeholders • Build long-term client relationships focused on outcomes • Improve processes using data, feedback, and insight • Identify opportunities to automate and optimise workflows • Work closely with development and consultancy teams • Contribute to architecture and technical decision-making • Lead and develop a team of consultants and specialists • Conduct 1:1s, performance reviews, and team meetings • Foster a culture of accountability, collaboration, and development • Translate business and regulatory requirements into clear technical outputs • Ensure solutions are scalable, resilient, and aligned with growth • Take ownership of delivery across product and custom development