Title: Birds on Farm Manager – Remote Location: Melbourne, Victoria 3000, Australia Department: Conservation and Science: Birds On Farm Job Description: Your new organisation BirdLife Australia is on a mission to put birds and nature on the path to recovery within a decade. With over 460,000 supporters, donors, volunteers, campaigners and members, you will join over 140 staff across Australia, and a network of more than 40 voluntary community groups. Together, our growing network of people stand together to help us protect Australia’s unique birdlife. Position objective The Manager Birds on Farms is a key leadership role within the Science and Priority Landscapes Program and supports BirdLife’s mission to put birds and nature on a path to recovery by 2032. The Birds on Farms program engages landholders in rural landscapes, through a targeted citizen science monitoring program, to increase awareness of woodland birds, their conservation needs, and support habitat restoration and conservation of birds on their properties. By engaging landholders through bird conservation, and encouraging uptake of habitat restoration actions, the program will address key threats and reverse the decline of woodland and other bird species, whilst also supporting overall environmental health and farm productivity. The Role Reporting to the Director Science & Priority Landscapes, the Manager oversees the Birds on Farms engagement programs in key areas across Australia (such as Vic, NSW, Qld and WA). These projects use woodland birds as flagship species and indicators of landscape health, to engage communities in conservation on private rural properties. This is achieved through education, monitoring, site visits and the development of habitat restoration plans, funding advice, and (where appropriate) covenanting of key woodland habitat. These activities support the delivery of BirdLife Australia’s Woodland Bird Conservation Action Plan (WB CAP). What you need to know This is a full-time position offered on a permanent contract. Please note, that the location for this role is flexible. Remuneration / Job Level  Full-time salary at Level 4, dependent on level of experience (as per published Level / Grade Remuneration Scales) Your application must include a cover letter, a statement briefly addressing the selection criteria and your current resume. Applicants must possess full working rights in Australia to be eligible for appointment. A current national police check (NPC), working with children’s check (WWCC) and a valid First Aid certificate or willingness to apply.

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date • Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts • Partner with Customer Success to assess customer health and drive the appropriate renewal strategy • Maintain and report an accurate forecast of renewals within assigned book • Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale • Escalate whenever appropriate to help resolve customer concerns • Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals • Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities • Collaborate cross functionally with Legal and Deals Desk as applicable • Recommend and contribute to process improvements

• Documentar y optimizar los procesos de la compañía, estableciendo estándares, metodologías y un repositorio único que garantice consistencia y visibilidad transversal. • Desarrollar e implementar estrategias de automatización y eficiencia, identificando oportunidades de alto impacto y ejecutándolas mediante tecnologías como IA, RPA, BPM, workflows, APIs y soluciones low-code/no-code. • Liderar la evolución del motor de conciliación hacia un modelo más automatizado, aumentando las tasas de match automático y reduciendo la intervención manual. • Impulsar iniciativas de mejora continua aplicando metodologías Lean, Six Sigma o Kaizen, con foco en eliminar ineficiencias, reducir tiempos de ciclo, minimizar errores y estandarizar la operación. • Identificar, priorizar y ejecutar oportunidades de automatización de procesos operativos mediante tecnologías como RPA, BPM, integraciones vía API, workflows y soluciones low-code/no-code. • Establecer el marco de gobierno de procesos y conciliaciones, asegurando el cumplimiento de normativas contables, regulatorias y de auditoría aplicables. • Supervisar la gestión de diferencias, excepciones y breaks del proceso conciliatorio, implementando acciones preventivas y correctivas.

• Lead direct mail analytics strategy across the full campaign lifecycle, including audience selection, segmentation, offer strategy, response performance, approval performance, and downstream conversion. • Analyze key channel metrics, including mail volume, deliverability, response rate, application rate, approval rate, booking rate, cost per booked loan, return on investment, and credit performance. • Develop and enhance frameworks to identify performance gaps and opportunities across prospecting, prescreen strategy, creative, timing, and offer design. • Design, prioritize, and evaluate direct mail tests with clear measurement plans and actionable recommendations. • Experience with response modeling, segmentation, propensity modeling, or offer optimization. • Strong sense of ownership and urgency to rapidly assess, analyze and recommend solutions any direct mail performance related issues • Build scalable data products, dashboards, and performance monitoring solutions in Snowflake and related business intelligence environments. • Use Python to automate analytics workflows, conduct deep-dive analyses, build predictive models, and improve experimentation speed. • Apply AI automation tools and methods to streamline recurring analysis, insight generation, data quality monitoring, documentation, and reporting. • Partner with Credit Risk and Marketing teams to balance volume growth, customer quality, unit economics, and underwriting constraints.