• The Multi-Market Support Specialist plays a critical role in supporting the Multi-Market Analysts with the intake and processing of group health insurance opportunities across multiple markets. • This position is responsible for reviewing and preparing Request for Proposal (RFP) documents, assisting with new business installations, and ensuring accurate data handling throughout various stages of the sales and onboarding process. • Independently review and scrub RFP documents for accuracy and completeness, including: employee census data, benefit summaries and current/renewal and rate documentation. • Identify missing or inconsistent data and escalate appropriately for resolution. • Organize and label documents according to established naming conventions and internal protocols and upload to Salesforce. • Assist with preparing RFP packages for submission to carrier partners. • Accurately log opportunities in CRM systems for internal visibility. • Efficiently manage a high volume of quote requests, balancing speed and accuracy to maintain productivity that meets or exceeds departmental standards. • Enter and format census and benefit information into carrier-specific templates and quoting tools. • Support Multi-Market Analysts by pre-filling data fields to streamline the underwriting and quoting process. • Verify consistency of information between RFP documents and input templates. • Accurately put together premium rosters in support of the Finance Sold File process.

About AI Acquisition AI Acquisition is a global category leader in AI service provider enablement, operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace. We help entrepreneurs, agencies, and SMBs launch and scale AI-powered businesses by providing end-to-end growth infrastructure across sales, marketing, CRM, and go-to-market execution. We’re building one of the fastest-growing AI-driven ecosystems globally, empowering our members to generate meaningful revenue through structured systems, automation, and hands-on support. Why Join AI Acquisition? - Work at the forefront of AI-driven business growth - Join a high-performance, globally distributed team - Be part of a company scaling rapidly across multiple regions - Directly impact client success and experience - Operate in a fast-paced, execution-focused environment The Role We’re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients. This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You’ll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems. This role is critical in maintaining client satisfaction, reducing friction, and supporting retention across our growing client base. Key Responsibilities Client Support & Communication - Manage live chat and support channels, ensuring fast and accurate responses - Resolve client queries efficiently while maintaining a high standard of communication - Escalate complex issues to the appropriate teams when needed - Maintain professionalism and empathy in all client interactions Issue Resolution & Escalation - Identify and troubleshoot client issues across platform usage, onboarding, and workflows - Handle support tickets and follow through until resolution - Flag recurring issues or bugs to internal teams Knowledge Base Contribution - Follow and utilize internal documentation and SOPs effectively - Contribute to improving FAQs and knowledge base content - Document new solutions and recurring fixes to support team scalability Operational Support - Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk) - Support internal teams with insights on client feedback and common pain points - Ensure adherence to SLAs (response time, resolution time, quality standards)

About AI Acquisition AI Acquisition is a global category leader in AI service provider enablement, operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace. We help entrepreneurs, agencies, and SMBs launch and scale AI-powered businesses by providing end-to-end growth infrastructure across sales, marketing, CRM, and go-to-market execution. We’re building one of the fastest-growing AI-driven ecosystems globally, empowering our members to generate meaningful revenue through structured systems, automation, and hands-on support. Why Join AI Acquisition? - Work at the forefront of AI-driven business growth - Join a high-performance, globally distributed team - Be part of a company scaling rapidly across multiple regions - Directly impact client success and experience - Operate in a fast-paced, execution-focused environment The Role We’re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients. This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You’ll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems. This role is critical in maintaining client satisfaction, reducing friction, and supporting retention across our growing client base. Key Responsibilities Client Support & Communication - Manage live chat and support channels, ensuring fast and accurate responses - Resolve client queries efficiently while maintaining a high standard of communication - Escalate complex issues to the appropriate teams when needed - Maintain professionalism and empathy in all client interactions Issue Resolution & Escalation - Identify and troubleshoot client issues across platform usage, onboarding, and workflows - Handle support tickets and follow through until resolution - Flag recurring issues or bugs to internal teams Knowledge Base Contribution - Follow and utilize internal documentation and SOPs effectively - Contribute to improving FAQs and knowledge base content - Document new solutions and recurring fixes to support team scalability Operational Support - Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk) - Support internal teams with insights on client feedback and common pain points - Ensure adherence to SLAs (response time, resolution time, quality standards)

About AI Acquisition AI Acquisition is a global category leader in AI service provider enablement, operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace. We help entrepreneurs, agencies, and SMBs launch and scale AI-powered businesses by providing end-to-end growth infrastructure across sales, marketing, CRM, and go-to-market execution. We’re building one of the fastest-growing AI-driven ecosystems globally, empowering our members to generate meaningful revenue through structured systems, automation, and hands-on support. Why Join AI Acquisition? - Work at the forefront of AI-driven business growth - Join a high-performance, globally distributed team - Be part of a company scaling rapidly across multiple regions - Directly impact client success and experience - Operate in a fast-paced, execution-focused environment The Role We’re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients. This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You’ll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems. This role is critical in maintaining client satisfaction, reducing friction, and supporting retention across our growing client base. Key Responsibilities Client Support & Communication - Manage live chat and support channels, ensuring fast and accurate responses - Resolve client queries efficiently while maintaining a high standard of communication - Escalate complex issues to the appropriate teams when needed - Maintain professionalism and empathy in all client interactions Issue Resolution & Escalation - Identify and troubleshoot client issues across platform usage, onboarding, and workflows - Handle support tickets and follow through until resolution - Flag recurring issues or bugs to internal teams Knowledge Base Contribution - Follow and utilize internal documentation and SOPs effectively - Contribute to improving FAQs and knowledge base content - Document new solutions and recurring fixes to support team scalability Operational Support - Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk) - Support internal teams with insights on client feedback and common pain points - Ensure adherence to SLAs (response time, resolution time, quality standards)