• Drive business development by identifying, shaping, and advancing opportunities informed by a deep understanding of the device value chain and secondary-market dynamics. • Identify adjacencies and expansion opportunities in related markets, including channel partners (major VARs), enterprise, government, and healthcare. • Navigate complex ecosystem dynamics— including device flows, participant roles in the value chain, auctions, resale channels, grading standards, and buyer behavior—to inform opportunity design and positioning. • Translate Asurion’s advanced technical and supply chain capabilities into differentiated, executable value propositions through close partnership with operations, engineering, and supply chain teams. • Develop, deepen, and expand relationships with OEMs, carriers, partners, and secondary-market participants to strengthen existing partnerships and expand Asurion’s role and market share within the ecosystem. • Listen deeply to existing and prospective clients to identify unmet needs and market gaps and work cross-functionally to design and commercialize differentiated solutions that strengthen partnerships and drive growth. • Partner across Sales, Client Services, Marketing, Operations, and Finance to advance opportunities, support pipeline needs, and contribute to client pitches and RFPs.

• Own demand planning across the full assortment (core + new launches) • Monitor and analyze: - On-hand inventory - Purchase orders - Sell-through rates - Sales trends (by channel and SKU) • Build replenishment plans and recommend when to open / increase / adjust POs • Create purchase orders and manage PO documentation • Track production and delivery timelines end-to-end • Coordinate multi-step manufacturing timelines (including components moving between factories) • Partner with Operations to ensure accurate ETAs, lead times, and inventory projections • Maintain forecasting tools, reporting, and inventory planning dashboards**

• Own inventory management across all SKUs and manufacturing partners • Track and maintain: - Inventory levels - Months on hand - Shelf life/expiration / batch risk - Product specs tied to current inventory • Build and maintain factory/vendor scorecards, including: - COGS competitiveness - Payment terms - Quality consistency - Timeline reliability - Communication and partnership health • Manage and document factory agreements and operational terms • Identify inventory risks early (aging stock, expiring units, overproduction, slow movers) • Partner with Ops + Demand Planning to align replenishment decisions • Improve SOPs for inventory tracking, documentation, and reporting • Provide leadership-level reporting on inventory health and vendor performance****

• Use Excel, SQL, and data tools to build forecasting and planning models that inform inventory, production, and capacity decisions. • Manage end-to-end supply chain operations, from supplier ordering and inbound logistics to production readiness, inventory flow, and fulfillment execution. • Optimize shipments, volumes, routing, and timelines to maintain service levels while minimizing cost and waste. • Build and maintain performance monitoring across inventory accuracy, forecasts vs. actuals, and 3PL performance. • Troubleshoot supply, warehousing, fulfillment, or delivery bottlenecks and implement measurable improvements. • Support business needs across e-commerce platforms and integrations, particularly Shopify, including apps, flows, data syncs, and any order-to-fulfillment triggers. • Troubleshoot and resolve technical operational issues affecting order flow, fulfillment, invoicing, and customer experience (e.g., why orders are stuck in hold status, label printing failures, mismatches between Shopify and OMS/WMS). • Evaluate, configure, and maintain operational, routing, forecasting, inventory allocation, and analytics tools connected to Shopify and backend systems. • Build automated processes and reports that eliminate manual workflows and increase visibility into e-commerce operations. • Collaborate with developers, 3rd-party partners, and internal stakeholders when deeper system changes are needed. • Maintain ownership of internal operational workflows, system health, and documentation across tech tools, stores, and data pipelines. • Partner closely with Product, Finance, Customer Experience, and Commercial teams to translate business planning assumptions into operational reality. • Serve as a subject-matter expert on both supply chain performance *and* e-commerce platform health, constraints, and opportunities. • Support strategic projects like new product launches, channel expansion, 3PL onboarding, and system enhancements.