Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Shape how real-time voice experiences power customer engagement at global scale by leading the evolution of cloud-native media capabilities within Genesys Cloud. This role drives the strategy and execution of next-generation telephony and real-time communication platforms that enable AI-driven voice bots, virtual agents, and high-fidelity human interactions. You will own end-to-end product direction for Media Solutions, influencing platform architecture, developer ecosystems, and monetization models that impact enterprise customers worldwide. Partnering closely with engineering, business leaders, and customers, you will align innovation with measurable business outcomes such as performance, scalability, and revenue growth. This position offers high visibility and the opportunity to define how modern voice platforms evolve in an AI-first world while expanding leadership scope across platform strategy and global product adoption. Key Responsibilities: - Define and execute the product roadmap for Genesys Cloud Media Solutions, driving innovation in modern telephony and AI-powered voice platforms - Lead cross-functional alignment across product, engineering, sales, support, finance, legal, and IT to deliver cohesive platform capabilities - Translate emerging market demands in AI voice, automation, and real-time communications into scalable, API-driven product strategies - Drive go-to-market execution by enabling sales teams with clear product positioning, training, and supporting materials - Influence commercial strategy by supporting partnerships, contracts, and enterprise customer engagements - Identify and scale new revenue opportunities through programmable communications, APIs, and AI-powered media services - Lead the evolution of telephony platforms to deliver high-performance VoIP, WebRTC, and real-time media capabilities at global scale - Drive improvements in audio quality and reliability through optimization of latency, jitter, packet loss, and codec strategies - Champion API-first platform design to accelerate developer adoption and partner integrations - Establish analytics frameworks to measure usage, performance, and customer experience metrics, including media quality indicators - Leverage data insights to optimize usage-based pricing models and monetization strategies - Ensure transparency through accessible reporting of usage, billing, and performance metrics via APIs and applications Required Qualifications: - 10+ years of experience in cloud-based product management, with a focus on communications or media platforms - 10+ years of experience driving go-to-market strategies across enterprise customers, partners, and developer ecosystems - Deep expertise in VoIP architectures, SIP-based communications, and modern telephony systems - Proven track record delivering high-quality real-time media and audio solutions at scale - Strong experience with API-first platforms and building developer-centric products - Experience with customer experience platforms such as IVR, contact center, unified communications, or CRM systems - Familiarity with CCaaS, UCaaS, and enterprise communications ecosystems - Demonstrated ability to lead cross-functional teams and influence senior stakeholders - Proven ability to prioritize and deliver in complex, fast-paced environments - Bachelor’s degree required; MBA preferred Preferred Qualifications: - Experience with AI-driven voice technologies such as speech recognition, text-to-speech, conversational AI, and virtual agents - Strong understanding of audio quality optimization techniques including MOS, latency management, jitter control, and codec strategies - Experience building or scaling developer platforms, SDKs, or API ecosystems - Strong analytical and problem-solving capabilities - Excellent written and verbal communication skills Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $193,700.00 - $340,700.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

• Own and drive Professional Services revenue across a defined region or set of named accounts through strategic account and services-led business planning. • Identify, qualify, and develop services-specific opportunities, building and maintaining a strong Professional Services pipeline. • Lead services sales motions by positioning consulting, implementation, migration, and optimization offerings aligned to customer business outcomes, including AI-powered CX, automation, analytics, and orchestration use cases. • Design and deliver compelling, outcome-based messaging and proposals that clearly articulate the value of Genesys Professional Services, including AI-driven efficiency, experience improvement, and ROI. • Partner closely with Account Executives, SDRs, Solution Consultants, and delivery leadership throughout the customer buying cycle—from initial engagement through retain and grow phases. • Meet and exceed quarterly and annual Professional Services revenue targets. • Serve as a trusted advisor to customer executives and key stakeholders, guiding customers on transformation roadmaps, including AI adoption, governance, and best practices. • Navigate and influence complex customer environments to negotiate and close Professional Services deals. • Ensure tight alignment between sold services and successful delivery, working closely with delivery teams to set expectations and drive customer satisfaction. • Proactively identify opportunities to expand services footprint within existing customers, including AI enablement, optimization, and innovation services. • Maintain a deep understanding of market trends, customer buying behaviors, and competitive dynamics related to Professional Services, AI-enabled CX, and digital transformation. • Drive high levels of customer satisfaction, retention, and long-term account growth through services success. • Ensure customers are continuously informed of new and evolving Genesys Professional Services and offerings, including new AI capabilities and service packages.

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Title: Key Account Manager (Associate Director) Territory: Central CA, Hawaii, and Las Vegas NV Therapeutic Area: Cobenfy At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, neuroscience, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Position Summary We are seeking strategic, results-driven and experienced individuals to join our team as Hospital Key Account Manager (KAM) – Neuroscience. This is a critical role in establishing Bristol-Myers Squibb as a leader in Neuroscience and our commitment to supporting the efforts of Neuroscience Healthcare Providers in improving patient outcomes. This is a field-based role that will report directly to a KAM Director. The Key Account Manager is responsible for developing a comprehensive and integrated stakeholder engagement strategy within targeted key accounts to optimize access, educate on COBENFY value proposition at the account-level, and support overall adoption of COBENFY. As such, a deep working knowledge and understanding of the clinical, economic and business model dynamics driving decision-making at these accounts is critical. This position will work cross-functionally with internal stakeholders including Marketing, Market Access, Sales, Medical and Patient Services to leverage knowledge of the potential accounts and marketplace, shape brand access, clinical advocacy and performance strategies across key accounts. The role will focus on launch execution, market expansion, strategic account management shaping BMS’s success. Key Responsibilities - Gain a deep understanding of customer objectives, challenges, stakeholder/influence mapping, and market dynamics and translate this knowledge into an actionable strategic and tactical account plans to optimize customer engagement and account outcomes in the Neuropsychiatry space - Lead the development and execution of account-specific strategies and partner with cross-functional teams to support adoption within hospital systems and health systems - Integrate and prioritize account plans and coordinate activities across matrix partners to ensure stellar account management/support that leads to meaningful outcomes - Generate optimal access to enable COBENFY use in target accounts by supporting formulary management, the P&T process and advocating for improvement of formulary position - Understand account’s decision-making on protocols/pathways; monitor any changes and advocate for open access to COBENFY on pathways and protocols - Coordinate with HIT Specialists to support EMR/EHR updates to reflect updated clinical pathways, hospital protocols and order sets as needed - Engage matrix team and key hospital decision makers to collaboratively build economically accretive solutions beneficial to population health - Lead discussions on hospital reimbursement models tied to outcomes, leverage economic data and models to help demonstrate COBENFY’s value proposition - Serve as the BMS Neuroscience contact and build and maintain strong, long-term professional relationships with C-suite, finance, pharmacy, operations and other relevant senior administrators; educate key decision makers on COBENFY’s reimbursement dynamics in the hospital setting - Analyze and apply market data to assess business opportunities and priorities, including relevant impact of regional health care trends - Conduct internal business strategy discussions and account reviews routinely to ensure that key internal stakeholders understand the customer’s business strategy - Identify customer pain points/operational inefficiencies to solve and areas of opportunity to enable access to COBENFY - Support dissemination of system-level decisions within associated accounts - Operate in full compliance to all applicable laws and comply with BMS policies and procedure - Uphold high ethical standards while driving business success and fostering a customer-centric approach - This role requires the individual to be in the field >80% of the time Qualifications & Experience - BS/BA degree required - Minimum of 8 years of pharmaceutical or healthcare experience required - Previous hospital and IDN experience required; regional or national account management experience preferred - Direct health system provider and payer experience required - Understanding of the U.S. healthcare system, including direct experience working in hospitals and acute care, integrated delivery networks (IDNs), organizer provider networks, healthcare systems and payer dynamics. - Experience with hospital payment models and metrics, P&T process, formulary access and reimbursement dynamics, pathways and protocol development, EMR/EHR systems, pharmacy planning and operations required. - Demonstrated ability to develop customer centric approaches, leverage multi-disciplinary capabilities and resources in order to realize objectives required - Track record of driving growth and / or achieving field execution targets in the pharmaceutical industry and consistently exceeding expectations - Proven ability to lead without direct authority, collaborate with cross-functional teams, and drive strategic execution to achieve results and exceed goals - Strong strategic thinking and problem-solving skills - Psychiatry/Schizophrenia Expertise, Sales Leadership, Marketing/Home Office experience preferred - Prior people management experience is preferred - Proven track record of success in access, marketing, and/or sales is required - Excellent analytical, social, communication (oral and written) and presentation skills required - Demonstrates critical thinking and strong decision-making skills - Proven leadership skills and ability to network across complex internal and external environments - A valid driver’s license within 50 United States is required If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Field - United States - US: $166,350 - $201,571 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/. Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: - Health Coverage: Medical, pharmacy, dental, and vision care. - Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). - Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. ​Work-life benefits include: Paid Time Off - US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) - Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1601258 : Associate Director - Key Account Management Neuroscience, COBENFY Central CA, Hawaii, and Las Vegas NV

Job Summary: The Director, Enterprise HEDIS Operations and Data Integration leads and provides strategic guidance for HEDIS reporting projects for all markets and products with year-round monitoring and annual required reporting, and oversees data integration and expansion strategies (HIE, Provider data and Supplemental data). Essential Functions: - Leads HEDIS Operations and HIE Teams – directs activities, hires, trains, coaches, counsels, and evaluates performance of direct reports - Develop annual HEDIS project plan; lead project progress and timeliness to ensure deadlines are met - Support market-specific required quality metric reporting where applicable - Ensure compliance with HEDIS specifications, policies, operating procedures, and goals in compliance with internal and external guidelines - Directly responsible for leading all HEDIS and clinical data related audits, leading onsite reviews and the collection and preparation of audit documentation - Submit thorough documentation and response to auditor requested data or process investigations, summarizes findings and presents to senior leadership team - Provides strategic support to markets as Subject Matter Expert of HEDIS and other performance measure Technical Specifications - Expand innovation in clinical data collection, identify data anomalies and close data collection gaps to increase performance outcomes. Lead vendor meetings and onboard new vendors to extend CareSource data reach - Identify and implement opportunities to improve rates or efficiency of data collection - i.e., alternative sources for administrative or supplemental data, lead meetings with market and enterprise leaders to align with quality improvement goals - Oversee monitoring and outcomes of supplemental and EHR/HIE databases - Lead HEDIS data processing efforts for all markets and products for HEDIS engine. - Collaborate with IT partners to execute HEDIS processing and troubleshoot if issues are identified - Provide oversight and lead meetings in association with IT for incoming data sources and ensure data quality and integrity and troubleshoot if issues are identified. - Identify and strategize potential data integration opportunities to optimize data intake for Quality measures - Lead efforts with Vendor management for RFP and business case buildout - Lead HEDIS operations and data collection strategy to optimize performance measurement - Manage relationships and lead conversations with external vendors for HIE and HEDIS - Perform any other job duties as requested Education and Experience: - Bachelor's degree or equivalent years of relevant work experience is required - Minimum of seven (7) years of experience working in managed care (multiple states/markets and line of businesses experience is required), health care delivery systems, in a public agency serving a related population, or equivalent experience in quality/process/ project management is required - Minimum of five (5) years of supervisory experience including hiring, training, assigning work and managing the performance of staff or as a lead in a functional area, managing teams on large scale projects is required - Minimum of five (5) years HEDIS experience required - Project management experience preferred Competencies, Knowledge and Skills: - Exceptional analytical, problem solving and critical thinking skills - Demonstrated ability in identifying problems, developing solutions and implementing effective courses of action - Strong communication skills required, including the abilities to effectively communicate succinctly and to a senior level audience verbally and in writing, internally and externally, and at different levels as necessary - Build ROI analysis, manage department budget, and provide recommendations to senior leadership to improve data management and analytics related to HEDIS - Demonstrated ability to work effectively and productively with varied levels of personnel, with professionals and business organizations - Strong service orientation and consulting skills - Strong leadership development skills to promote upward and lateral mobility for team - Ability to lead mission-critical, high visibility projects - Proven ability to juggle multiple complex priorities within a changing environment - Knowledge of software development, systems and application lifecycles - Proficiency in MS Office and Project Management tools Licensure and Certification: - None Working Conditions: - General office environment; may be required to sit or stand for extended periods of time Compensation Range: $113,000.00 - $197,700.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-SW2