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We provide virtual staffing solutions for insurance agents, real estate agents, and small to medium sized businesses.
Five9 CCaaS Platform Engineer
Location
India
Posted
45 days ago
Salary
$2K - $3K / month
Seniority
Mid Level
Job Description
Five9 CCaaS Platform Engineer
Crükus Virtual Staffing
• Implement and configure Five9 contact center environments • Build and maintain IVRs, ACD routing, queues, skills, and agent configurations • Configure inbound and outbound campaigns and dialing logic • Manage users, roles, permissions, and tenant settings • Support CRM and third party integrations, including testing and troubleshooting • Participate in go live activities and post deployment stabilization • Provide operational and managed services support for active client environments • Troubleshoot platform issues and escalate when needed • Maintain technical documentation and configuration records
Job Requirements
- Two to three years of hands on experience implementing or supporting Five9
- Strong understanding of contact center concepts such as ACD, IVR, and call routing
- Experience in a technical delivery or support role for CCaaS platforms
- Comfortable working with configurations, system settings, and troubleshooting
- Strong communication and documentation skills
- Ability to manage multiple client environments in parallel
- Experience working in consulting or managed services environments (preferred)
- Exposure to CRM integrations such as Salesforce or HubSpot (preferred)
- Experience with other CCaaS platforms like NICE CXone, Zoom CX, or AWS Connect (preferred)
- Basic familiarity with REST APIs or integrations (preferred)
- English proficiency required, Spanish is a plus.
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