• Create highly qualified leads and early-stage opportunities for your team’s pipeline • Work with Account Executives to strategically build and action prospect lists and outbound initiatives per territory/vertical • Research companies and market segments to determine fit for product/service • Initiate contact with leads through a range of outbound activities such as phone calls, email campaigns, LinkedIn etc. • Work with Sales and Marketing to generate call scripts, sequences, and other outbound prospecting initiatives • Facilitate warm hand-off calls between qualified leads and Account Executives • Follow-up with Marketing Qualified Leads (MQLs) and inbound requests including previously engaged customers that did not buy • Develop new sales strategies based on personal successes and failures • Document and record activities, such as meeting notes and call/email activity within the CRM • Other duties as assigned

• Demonstrate knowledge of the client’s products, policies, and personnel while collaborating with the client to develop realistic objectives and strategies for building its business. • Demonstrate industry, market, customer, and category knowledge by regularly monitoring and analyzing market trends, customer trends, promotional activity, consumer behaviors, demographic shifts, and “best practices”. • Provide Fiduciary Management of Client/Customer Relationships in innovation, assortment, pricing, programming, shelving and claims management. • Demonstrate accountability and responsibility for client and customer relationships, maintain appropriate records, manage and access company SharePoint Sites, share files on company platforms, and drive and manage client and customer portals as required for success. • Establishes professional and frequent lines of communication with clients, supervisors, direct reports, associates, and customers and elevates issues and opportunities in a timely manner. • Participates in training and development programs to improve communication, organization, analytical, presentation, and negotiation skills. • Is a "team player"; honest and forthright with all parties; works well with peers; trains and develops subordinates; adheres to the Code of Business Conduct.

• Demonstrate knowledge of the client’s products, policies, and personnel while collaborating with the client to develop realistic objectives and strategies for building its business. • Demonstrate industry, market, customer, and category knowledge by regularly monitoring and analyzing market trends, customer trends, promotional activity, consumer behaviors, demographic shifts, and “best practices”. • Provide Fiduciary Management of Client/Customer Relationships in innovation, assortment, pricing, programming, shelving and claims management. • Demonstrate accountability and responsibility for client and customer relationships, maintain appropriate records, manage and access company SharePoint Sites, share files on company platforms, and drive and manage client and customer portals as required for success. • Establishes professional and frequent lines of communication with clients, supervisors, direct reports, associates, and customers and elevates issues and opportunities in a timely manner. • Participates in training and development programs to improve communication, organization, analytical, presentation, and negotiation skills. • Is a "team player"; honest and forthright with all parties; works well with peers; trains and develops subordinates; adheres to the Code of Business Conduct.

• Convert inbound and outbound calls into confirmed vehicle service appointments. • Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals. • Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer. • Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty. • Communicate clearly with customers about services, timelines, and costs. • Use our CRM to track leads, schedule appointments, and document all customer interactions. • Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.