• Prepare, review, and issue accurate and timely invoices for assigned enterprise and strategic accounts in accordance with customer contracts, orders, and internal policies. • Ensure invoices comply with customer-specific requirements (PO references, formatting, supporting documentation, billing portals, etc.). • Partner with internal stakeholders to resolve discrepancies prior to invoicing and proactively address potential billing issues. • Interpret and operationalize customer contracts to ensure billing aligns with contractual terms and revenue recognition policies. • Support revenue assurance by identifying billing risks, revenue leakage opportunities, and process gaps. • Collaborate with Accounting to support month-end close activities, including AR reconciliations and audit support. • Serve as a point of contact for enterprise customers on billing-related inquiries and dispute resolution. • Work closely with Sales, Account Management, and Customer Success to onboard new enterprise customers and implement billing processes. • Provide clear explanations of invoices and billing structures to both internal and external stakeholders. • Identify opportunities to improve billing efficiency, accuracy, and scalability, particularly as enterprise volume grows. • Help document billing procedures and contribute to standardized revenue operations workflows. • Support reporting related to enterprise billing performance, unapplied cash, and aged receivables in coordination with AR.

• Partner with Marketing and Sales leadership to size markets, define segments, and build account prioritization frameworks that drive top-line bookings and penetration • Own the definition, measurement, and continuous refinement of the Ideal Customer Profile (ICP); translate insights into targeting, routing, and qualification criteria the GTM team actively uses • Own end-to-end funnel analytics from first touch through closed-won and expansion, identifying the highest-leverage points at each stage and driving the initiatives that move conversion • Partner with Marketing on demand planning, channel attribution, campaign performance, and ABM program analytics • Partner with Sales on pipeline inspection, forecasting support, rep productivity, territory and quota analytics, and coaching insights derived from Gong • Partner with Customer Success on health scoring, churn analysis, expansion opportunity identification, and renewal risk • Build dashboards, reports, and narratives that GTM leaders use to run their business; present findings and recommendations directly to VPs and the executive team • Design and run experiments across messaging, cadences, ICP refinements, routing rules, and plays; measure impact rigorously and scale what works • Translate analytical needs into tool, data, and system requirements in close partnership with the Revenue Operations Engineer

• Onboarding Point of Contact: Lead the onboarding process for the revenue team—proactively collecting essential details like shipping addresses and shirt sizes for new hires. • Field Logistics & Orders: Manage the end-to-end fulfillment and ordering of business cards and specialized wearables for field employees to ensure they are equipped for the market. • Awards & Recognition: Own the ordering and fulfillment process for team awards to celebrate milestones and top performance. • Process Integrity: Execute standardized onboarding and offboarding checklists to ensure no detail is missed as we scale. • Training Coordination: Use Google Calendar to schedule training sessions for onboarding, upskilling, and ad hoc needs across the GTM organization. • Resource Management: Set up and maintain Program Guides, performance trackers, and training rosters, ensuring all resources match the master schedule. • Communications: Manage training cohort communications (pre-cohort intros and post-cohort summaries) and act as the liaison between trainers and IT. • Special Projects: Tackle various administrative projects and "special missions" as assigned to support a high-growth revenue environment.

• Build and lead a high-performing Sales Governance team • Own recurring performance management and governance analytics • Govern end-to-end book of business and partner lifecycle workflows • Drive data quality, audits, and controls across Salesforce and adjacent systems • Oversee high-volume case work and exception handling • Lead governance-related enablement and training • Govern GTM tools, vendors, and offshore operations • Partner cross-functionally with Sales, Sales Strategy, Biz Ops, Finance, Legal, and Enablement